Betfair player has trouble after redeeming bonus

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A Betfair Sportsbook player has filed an SBR complaint.

The player signed up for the online betting site on July 9 to take advantage of a deposit €10 and get a €20 bonus.

He proceeded to fund his betting account via Skrill to take advantage of the bonus and then submitted the wagering requirements as instructed.

The player then put in for a Skrill payout request on July 10 in the amount of $150. His account was frozen the next day and he was asked to submit a copy of himself holding his ID and utility bill.

He said that he provided the documents requested the same day and was later told that Betfair has the right to close his account. He has been given no additional information on the status of his balance or deposit.

SBR has followed up with Betfair to confirm the details of this complaint.

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