BetED voids $14,300 in winnings in deposit identity case

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BetED (SBR rating B-) voids $14,300 in player winnings. On April 27th, a player opened an account with BetED. He made two deposits totaling $2,700 using a friend's Neteller account. His friend does not have a BetED account and gave consent for the deposits. After a few weeks of play, the player successfully withdrew $3,000. On May 24th the account balance was up $14,300 (total balance $17,000).  BetED became aware that the name registered to the account was not the same as that on the Neteller account, and required proof of ID. The player sent both his and his friend's ID.

BetED then cited the following rule and voided the account balance:

 

 

All information provided by a player must be accurate and verifiable. If you have provided false information or are unable or unwilling to provide documentation to confirm your information, your account may be terminated and all activity within the account considered invalid.


BetED asserts that the player committed fraud due to the name on his account not matching the Neteller account used. BetED does not claim that either person had an account previously or that it faced any fraud risk by accepting the deposits. | Full BetED report

 

 


BetED did not reimburse the $2,700 in deposits. BetED claimed that this was due to the player already being paid one $3,000 withdrawal before the name discrepancy was found.

BetED management:

The players deposits of $2,700.00 have been reimbursed as $3,000.00 was paid before the fraud was detected. The players account was terminated and all activity within the account is invalid.


In a similar case, BetED voided $6,881 winnings off a $50 deposit when a player deposited to his account via an instant check deposit from an account registered in his father's name.

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