BetAtHome vs. Player winnings dispute

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A BetAtHome (SBR rating C-) player has submitted a sportsbook complaint.

The player deposited €100 and received a 50% sign-up bonus. The player completed his play-through requirement which resulted in a balance of €420.07. At this time, he asked for his first payout request. BetAtHome asked for a copy of the player's ID, and he obliged.

After sending his ID documents, the player has stated that they were accepting. He asked when the payout would be made and was later told that he was in violation of their terms and conditions. He has claimed that no other details were provided, and that he asked to be told which rule he broke.

He has claimed that BetAtHome has failed to provide an update on which rule he violated.

Sportsbook Review has asked the betting site for comment on the case.

BetAtHome players with feedback or in need of sportsbook assistance should submit a complaint form with SBR. Alternatively, players can blog their feedback in the SBR Sportsbook & Industry forum at SBR.

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