BetAtHome player has account locked

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A BetAtHome (SBR rating C-) player writes to SBR that his account has been frozen. The player claims to have operated a BetAtHome account for a year and a half - making multiple deposits, redeeming bonus offers and wagering normally. The player claims that after requesting a withdrawal of €415 his account was locked.  BetAtHome responded to SBR's inquiry by suggesting that the player's ID may have been fraudulent. The player claims to have submitted two, clear copies of the ID and denies that his ID is forged. BetAtHome has declined to discuss the sportsbook dispute with SBR further, citing data protection. The player has been advised to file a claim through the Lotteries and Gaming Authority (LGA) of Malta.


BetAtHome players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.

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