BetAdonis player has wagers slashed to zero with rollover pending

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Update 3:58PM ET: The player has stated that his situation is resolved, he was able to request a withdrawal for the full balance owed.

A BetAdonis Sportsbook player has asked SBR for assistance.

The player holds a balance of €1,600 with the online sportsbook.

He has been cut down to €0 wagering limits despite having an outstanding bonus rollover left to complete.

The player has reported that BetAdonis has not allowed him to complete the rollover nor cashout his balance.

When online sportsbooks cut player's limits or reduce them to nil like in this case, there is an expectation that the players be allowed to either withdraw their full balance, withdraw a prorated portion of their balance, or be given reasonable wagering limits to complete the outstanding rollover required.

BetAdonis is owned by ALLCOMPONENT NV and holds a sub-license in Curacao.

SBR has asked BetAdonis to address the bonus complaint.

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