Bet911 player submits bonus complaint

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A Bet911 (SBR rating C-) player has submitted a bonus complaint. The player deposited  £500 for a 25% reload bonus promotion. After winning his first few wagers, the player was limited to  £5 max wagers across the board. Bet911 is asking that the player forgo his bonus and 25% of his winnings should he not wish to attempt to fulfill his rollover at such paltry limits. SBR will address this complaint with Bet911 and make the point that if the sportsbook does not want the player's action and will refuse to grant fair limits to allow the player to complete the rollover, that he is allowed to cash out and only give up a prorated portion of his bonus itself - not winnings derived from the bonus. SBR will update this report.


Player:

I took a 25% reload bonus at Bet911. Deposited £500 got £125 bonus. I won a couple of bets and they limited me to £2 max wager - and then to £5 max wager. I can't complete the wager requirement because of this. I think it would be fine if they just removed the bonus, but they want to remove by bonus and 25% of the winnings. This doesn't seem fair to me as it means they can just limit anyone that wins and make it impossible to fulfill the bonus wagering then confiscate 25%. They're getting a hugely unfair edge. Please let me know what you think. I had a chat with them in live chat and e-mailed it to you

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