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News on scam sports betting operations, events and business deals within the offshore sports gambling industry.

SBR Bill Dozer reports:

BetPlatinum (SBR rating D-) settles multiple payout disputes. One player has received over $4,000 he has been owed since September of 2004. SBR to address the remaining complaints with Platinum followed by a reevaluation of the sportsbook.

SBR Bill Dozer reports:

BestLineWager (SBR rating D) slow-paying player, not answering phones or email.

SBR Bill Dozer reports:

Carib Sports (SBR rating B-) reviews phone wager complaint (posted 4/25/05) and agrees to suggested compromise. Player considers issue resolved.

SBR Bill Dozer reports:

WWTS management verifies that PlayersOffshore is now part of the BetCorp Group. PlayersOffshore has been upgraded from F+ to B-.

SBR initiates coverage of Matchbook at B-.

Matchbook is a new betting exchange that is funded by the ownership of WSEX (SBR rating A). The exchange aims to offer the American sports bettor the ability to wager via peer-to-peer with the same ease of making a wager at a regular sportsbook. Matchbook has developed its own software and says they have focused on simplicity and functionality. Like all betting exchanges, the quality of the playing experience will be dependant on Matchbook’s ability to attract players and an active trading market. This operation is still in its infant stages.
Player funds are backed by the same investment group behind WSEX and players are able to make transfers between Matchbook and WSEX at no charge. However, Matchbook holds its own gaming license and has separate operational, customer service and management teams.

SBR Bill Dozer reports:

SBR receives an influx of complaints from players whose wagers were cancelled after their sportsbook accidentally offered incorrect odds. These ’bad line’ mistakes will happen on rare occasions at even the best sportsbooks, but this is never easy to accept for the unsuspecting player when he logs into his account the next morning. Repeat offenders in the month of April include William Hill (SBR rating A-) BetandWin (SBR rating B+) and BetDirect (SBR rating C+). Each complaint must be looked at individually in order to assure the sportsbook handled the cancellation fairly and according to their listed rules. These errors can be very costly for players and frequent occurrences are sure to cost a book its customers.

SBR Bill Dozer reports:

Player has phone wager dispute with Carib Sports (SBR rating B-). Carib has refused to allow the player to listen to the wager recording since he complained two days ago. The player believes the clerk may have mistakenly recorded a NBA playoff wager on the Sonics instead of the Celtics. Management tells SBR that they plan to have a meeting about this issue tomorrow. SBR expects the player to have the ability to hear his recorded phone wager as stated in Carib’s rules. SBR rarely receives negative feedback from Carib players.


Which sportsbooks offer in-game live wagering? Few bookmakers offer this betting option because of the challenges of balancing action on the quickly moving odds. Sportsbooks that offer in-game wagering include:


speaks with ownership and management of Sportbet (SBR rating C+) about the direction of the company. In the past, SBR has expressed concern over the different interpretations of Sportbet’s rules and how they were applied differently to different players. Sportbet has provided SBR with rule revisions that should eliminate the potential for unnecessary disputes. Management states that they are adopting a more player-friendly attitude and that player feedback will reflect this. SBR would like to encourage Sportbet customers to continue to send feedback to Sportbet and sister book IslandCasino upgraded from C to C+.

SBR Bill Dozer reports:

Player files complaint stating that GamingClubCasino  locked his account and confiscated his winnings. After three weeks he has yet to receive his initial deposit refund or a reason for why his account was frozen. This casino is a sister site of GamingClubSportsbook (SBR rating C). GamingClub has assured SBR that they will provide an explanation to the client. Newly rated GCS will remain under review as this situation unfolds.

PlayersOffshore (SBR rating F+) remains offline for 2nd day however this should be a happy ending.

PlayersOffshore is managed by Cybersportsbook (SBR rating B) which itself is being acquired by BetWWTS(SBR rating A+). It is unclear what will happen to PlayerOffshore customers when Cybersportsbook merges with BetWWTS. The merge is set to be finalized later this week. Players should either close their accounts or transfer the balance to Cybersportsbook. Cybersportsbook supplies complete management anyway but apparently is not responsible for the solvency. 1 800 800 2128

Intertops (SBR rating C+)

says good-bye to their Chief Operations Officer, Michael Maerz. Michael started with the company 8 years ago as a linesman and moved through the ranks, eventually taking the position of COO after the departure of Simon Noble. He lead the company for three years. Intertops Financial Officer Tom Roach will take over as COO.

SBR Bill Dozer reports:

Enterbet (SBR rating F) slow-paying player $2500. Enterbet is part of problem gaming company, GoTo Entertainment.

"I’m having a major problem trying to get all my money out of an online bookmaker, Enterbet. They have given my $2000 but still owe me $2500. I have been trying to get my money for about 1 month now but they just keep giving me the run around. I have some documentation from them stating that they owe me this money (email and copy of a withdrawl page with the amount they owe me ect). Is there any legal action i can take in order to get my money back?"

Betting Exchanges making a return to the US market?


In the past, more than a few sportsbooks have offered peer-to-peer betting but it seemed that American bettors were not ready to follow in the footsteps of their European counterparts. Sportsbooks were unable to offer a quality product that was as easy as the book itself. However, it appears the overwhelming success of Europe’s Betfair has bookmakers believing it is only a matter of time before the next Betfair hits the US. SBR has learned that a sportsbook from the Top Sportsbook List plans to launch a new betting exchange that functions like a regular sportsbook.

SBR mailbag: Customer Service Complaints


Intertops (SBR rating C+)
– Customers complain that Intertops now taking three business days to process Neteller withdrawals. The change from two days was not noted on the website. Players also have reported that the book is not responding to email inquiries.

SportingbetUSA (SBR rating C+) – Player complains about LiveChat service.
“When I was on the live chat with one of their staff members, Frank, I was assured of a 15% immediate bonus within 24hrs. I waited 24hrs to no avail. So I did 3 live chats in 2hrs. The first guy (David) told me it would be credited in minutes. The 2nd guy at first told me it’s 24-48hrs but later corrected himself when I reminded him it is spelt out on his website (within 24hrs). The 3rd guy really dropped the bombshell, said that I need to show more patience and this being a Sunday usually experience heavy traffic and my bonus will take up to 36hrs! What crap, now I know why you guys give them a C+”

BetonUSA (SBR rating D-) – SBR continues to receive a steady flow of complaints.
“Hey Bill, I contacted BetOnUSA last night to see about the status of my Neteller withdrawal. They are completely giving me the run around. Last night I talked to a lady who said it would be processed within 48 hours and then it would take another 48 hours to receive it in my Neteller. That seemed logical as I went back and checked out the withdrawal slip and it said it would take 48 hours to process. Tonight I talked to a guy who basically said that they were sending it in a completely different way then I originally requested it (via Neteller). I told him that it was a mistake and it was supposed to get sent to my Neteller account as I requested. He said that he would change it making it another 48 hour processing wait and 5-7 days to reach my account. Thanks for the help! This will be the last time I deal with a book with this poor a rating.”

SBR Bill Dozer reports:

SSP International Sports Betting (SBR rating F) telling players that they can not process payouts because the company is for sale. For years SSP has been fabricating excuses for their payout problems. SSP is a long-standing member of SBR’s RUN! list.

SBR Bill Dozer reports:

New SCAM Sportsbook BetNowOnline soliciting deposits. SBR has confirmed that BetNowOnline is operated by the same crooks that have stolen thousands from players using VIPBetZone (SBR rating F-) and sister book GoWagers (SBR rating F-). The two sportsbooks are responsible for a recent influx of no-pay complaints to SBR.  Both sites went offline two days before BetNowOnline was launched. BetNowOnline enters the SBR rating guide at F-.

Olympic Sports (SBR rating A+)

has agreed to aquire Wagerstreet (SBR rating B). Olympic management tells SBR that the deal is 90% complete. Wagerstreet players should not experience any interruption in service; as the two companies plan on a seamless transition.

SBR Bill Dozer reports:

UK gaming company interested in purchasing WorldWager (SBR rating F-). The potential owner would require all accounts be settled before taking on the brand. If these conditions are upheld many players would stand to benefit from the transaction.

SBR Bill Dozer reports:

Players complaining that Scandicbookmakers (SBR rating D+) not processing payouts. Scandic has not replied to player or SBR emails. The book has decreased dramatically in size and may close in the near future.

SBR Bill Dozer reports: BettorsTrust complaint update

On 3/23/05 SBR reported that BettorsTrust (SBR rating D) had unjustly confiscated a player’s bonus and winnings. Today, management has agreed to reverse this decision and has applied the funds to the player’s account.