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SPORTS BETTING INDUSTRY NEWS RSS

News on scam sports betting operations, events and business deals within the offshore sports gambling industry.

SCAM ALERT:

03.02.2006

BetIsGlobal(SBR rating F-) becomes LasVegas777.com. Changing names to avoid being identified as a scam operation is a common practice for the VipBetZone Group.

BetOnUSA(SBR rating D-) bounces check; slow-pays player.

03.02.2006


Player:
"Hello, I have been searching for help in a matter that I think you can help me with. I have been a customer on betonusa for a few years. I have always been paid when I cashed out up until recently. They currently owe me $7,253.00 and bounced a check for $4,000.00 to me. They have been leading me on for over a week about telling me that I will receive an overnite check the next day. I have no idea what to do. Can you provide me with any help? Your time is much appreciated."

This is the third complaint in five months from players who have received bad checks from BetOnUSA, which blames its third party payment processor. The previous two account holders received their 2nd check after a two week delay.
3/3/2006 (4:37:57 PM) Update: SBR receives new complaint of $4,000 bounced check.

SBR Sportsbook Tours:

03.01.2006

View photos of WagerWeb(SBR rating B-) here. WagerWeb moved into this new facility in April of 2005. The building houses a staff of 180 employees.

SBR Bill Dozer reports:

02.28.2006

BetGateway(SBR rating F-) victims frustrated as they learn this scam sportsbook exists under new name, Bet4Aces.

Player writes: "First i was able to log in to bet4aces using the login info from betgateway and i saw my balance of 585$. i open the chat with edward and ask for cashout..first he said ok and after few days i chat with him again but this time he said " its not me who you talked with" and i was unable to log in to the account again."
 
Bet4Aces claims it purchased Gateway’s system without knowledge of the debt owed to players. The claim is made despite the fact that Bet4Aces is located in the same building as Gateway, uses same members of management as Gateway, and has full access to BetGateway’s player database. SBR has offered to assist Bet4Aces in settling delinquent accounts and Bet4Aces recently paid one player $60,000 of the $120,000 balance accrued while using BetGateway.com.

SBR Bill Dozer reports:

02.27.2006

UK-based Betfair(SBR rating A+) confirms plans to offer PayPal as new banking option. PayPal removed information referring to gambling activity from sections 2.7 and 7.2 of the User Agreement for Austria, Germany, and U.K in November of 2005. PayPal.co.uk’s AUA previously included the following language: Using the PayPal service to receive payments for wagers, gambling debts or gambling winnings, regardless of the location or type of gambling activity.

SBR Bill Dozer reports:

02.27.2006
BetOnStars(SBR rating D) off-line since Friday; SBR visits office. SBR has verified that BetonStars is staffed and is taking wagers. Management tells SBR that their IQ-L software service was discontinued on Friday and they are in the process of implementing ASI’s software package. The sportsbook is unable to process payouts during this down time. Players can reach customer service by calling 1-800-799-6353.

SBR Bill Dozer reports:

02.27.2006
New no-pay complaints coming from SunsetSports(SBR rating F-) players. Bettors are reminded to avoid this book which recently collapsed and was later taken over by industry scam artists.

SBR Bill Dozer reports:

02.25.2006
BetPlatinum payout complaints continue. The sportsbook was recently downgraded from C- to D+ after slow-paying clients while increasing bonus offers. Players should avoid Platinum and its 30 to 50% bonus promotions at this time.

"I saw the report posted on your website regarding the payout delays with BetPlatinum. Actually, I am having the same problem. I originally requested $2500 payout, but so far I have only received $2000. I know $500 might not be a lot. But I have been so frustrated about the way how they handle this matter. They kept telling me the money is going to be in my Neteller account next day. It has been almost one week (I started to request the payout since last Friday 2/17) and I still have not received the remaining $500."

SBR office tours:

02.24.2006

View photos of 5Dimes(SBR rating A) here. 5Dimes is located in the Equus building in San Jose, Costa Rica.

SBR Bill Dozer reports:

02.23.2006
BetOnSports(SBR rating C) agrees to credit player for winning soccer wager at intended odds.

SBR Bill Dozer reports:

02.23.2006
BetOnSports(SBR rating C) cancels bettor’s winning soccer wager after match. The sportsbook claims the price of the wager was listed incorrectly due to human error, while the player states the odds offered were comparable with other sportsbooks. SBR is speaking to BetOnSports about paying winnings at what they believe to be the correct price. BetOnSports management is expected to reassess this decision, understanding that voiding winnings after funds are risked is unacceptable.

Player to wagering department: "Receiving no notice by email, phone or messageboard though  hours and even a day passed before the events I betted on took place leads to only one conclusion: The odds offered by you where perfectly alright when I placed my bets. There was no no flipping of lines at that time. Id was only after the results where clear, that the process of denying my bets started. Instead of balancing their  book properly your colleagues accepted and by their odds even teased and aquired bets on the "underdog" result of the two events. This is the explanation why nothing at all happened until the games where finished. Even then no contact with me as the customer, just quietly deleting the bet from the account. I am more than sure, that if the results would have beeen like your colleagues expected and I had lost my bets, nothing at all would have happened and the bets would be on the account as lost."

SBR Bill Dozer reports:

02.22.2006

TheCasinoFiles(SBR rating F) goes offline; blames turnkey provider, Futurebet. This situation illustrates the problems that can occur with turnkey partnerships where neither party claims responsibility for player funds. The webmaster refers to owed players and advises them to pursue their funds with Futurebet directly. TheCasinoFiles.com message goes on to suggest players come back to the site when they make another attempt to operate with a different provider. Players with Futurebet are reporting no-pays on a daily basis.

We regret to inform you that the casino and or sportsbook that you had created an account for with thecasinofiles.com is no longer available for your wagers. The website links to the casino games and sportsbook that you have been using are now offline.
This website has been using the licensee ’Future Bet’ for the casino and sportbook wagering. We have heard too many complaints from players of not getting paid for their withdrawls by Future Bet or slow paying that can take months. We feel that a company that operates like this seems to be having major financial problems. This website has elected to change to a gaming provider that has been operating properly for years and paying the players. The new casino and sportsbook will appear here soon.
We recommend that you withdraw any funds that you have in your account with Future Bet immediately.

BetonSports(SBR rating C) considers paying a player they once stiffed for $400,000.

02.21.2006
Now under new management BetonSports is hoping the long belated payoff will help put an end to the "stiff" label that has haunted them for years. Ken Weitzner, of the EOG.com, has reported the gambler will receive hold-harmless type agreements and hopefully payment relatively soon. BetonSports stiffed the player out of $400,000 claiming he was a "professional". BetonSports’s SBR rating has suffered and a few of the more respected watchdogs and gaming portals have refused to accept their advertising.

SBR Bill Dozer reports:

02.20.2006

BetPlatinum(SBR rating C-) players complain of payout delays. One user reports waiting three weeks. Management tells SBR they incurred large losses due to an unadvised 30% cash bonus offer promoted by the book’s marketing department; and admits their Neteller merchant account has been under-funded for over one week. SBR has confirmed that at least one player has been paid in full today. Platinum states that they can process payouts through methods other than Neteller. Those waiting for a withdrawals should contact SBR.

SBR Bill Dozer reports:

02.20.2006

BetAttack(SBR rating F+) owner tells SBR they will be off-line for up to four months. The Austrian-based exchange-style sportsbook blames their problems on credit card processors and frozen funds, but states that all clients have been paid in full. Players who believe they are owed by BetAttack should contact SBR with their account number.
2/21/2006 (11:37:57 PM) Update: Player comes forward with 3000 Euro no-pay claim. BetAttack tells client they "can not pay at this time".

SBR Bill Dozer Reports:

02.19.2006
10Bet receives an initial rating of C+ after SBR speaks with ownership and verifies banking information with Barclays UK. 10Bet, which primarily targets European bettors, tells SBR they will add a website version highlighting American sports and a 24 hour customer support staff for US bettors within two months. SBR will reevaluate 10Bet when these updates are complete. 

SBR Bill Dozer reports:

02.17.2006
Sportsbook.com (SBR rating D+) and SportsBetting.com (SBR rating D+) agree to refund $15,000 in casino losses to bettor. The correction comes one month after the player complained to SBR that his account was hacked and funds were lost in the casino. The sportsbook maintains that the funds were missing due to a "glitch". The balance adjustments will mark the sixth correction of this kind.

SBR Bill Dozer reports:

02.17.2006
Evertonbet(SBR rating D) addressing multiple withdrawal complaints, all for small amounts, due to credit card processing error. Refunds to card resent within two days complaint is filed.

Nine (SBR rating B)

02.16.2006

office tour: SBR’s latest photo shoot covers one of the nicest offices in the business. The Nine building has been remodeled to promote the brand, which is now owned by A+ rated VIP Sports. View photos here.

SBR Bill Dozer reports:

02.16.2006
SportsbookUSA(SBR rating F) tells SBR they are months away from being able to pay large balance holders. Until the Super Bowl, SBR was able to facilitate payment plans; but we are now told that there is no time frame for when SportsbookUSA users will see their funds.

Offshore Career Professionals – Positions available at the SBR Network Texas offices.

02.16.2006
SBR is seeking to hire a Research Representative and Forum General Manager. Both positions offer a starting salary between $40k - $55k per year and require relocation to the Texas office. Applicants should have excellent knowledge of the online sportsbook industry, possess strong communication, written and analytical skills. Interested parties should contact Bill Dozer at 1-830-255-4677 or write to BillDozer@SportsbookReview.com

Email Response Test Results Released:

02.15.2006

February’s results were the best to date with an average rating of B- and only one sportsbook failing to respond to the player’s inquiries. SBR will be performing email tests on a monthly basis targeting all departments of the bookmaking operation.

Hubie Bickerstaff was in need of a new sportsbook and contacted 12 books via email hoping to make an informed decision. View email test results here.