now managed and hosted by BetCascade (SBR rating A-). Dimeplayer accounts and balances have been transferred from the Legendz Sports Group (SBR rating A-) and are expected to be active on Cascade’s wagering platform tomorrow, when the server transfer is complete. Dimeplayer acknowledges the potential for technical difficulties due to the moving of account data from IQL to ASI wagering software. Players who experience technical problems should email cs@dimeplayer.com.

wager cancellation policy drawing complaints.
BetonSports tells TheRX.com poster that it reserves the right to cancel wagers on sports odds that are about to change. Sportsbooks often subjectively label these types of wagers as "betting steam". The industry standard dictates that the only time it is acceptable for a sportsbook to cancel a wager is when the line posted is a gross error and is addressed before the event begins. This is commonly referred to as a ’Bad line’ or ’erroneous betting odds’. Sportsbooks are entitled to deny service to players but confirmed wagers should not be susceptible to cancellation at the book’s discretion.
5/27/2006 1:21:33 PM Update: BetOnSports tells SBR that as of today, this policy will no longer exist and all confirmed wagers will be honored.

Poster fingers SCAM sportsbook. SureBookie (SBR rating F-) is using sportsbook email lists to spam bettors with 100% bonus offers. Surebookie’s customer service number (1-617-529-9091)  and email is from Massachusetts while the site is hosted in California. SBR readers have also reported receiving investment solicitations like the one posted here:
 

WagerTonight  (SBR rating D+) botches player’s withdrawal. SBR has received an influx of complaints from players with Sportingbet Plc & World Gaming licensees who have received bank checks days or weeks after Neteller withdrawals were requested. Players are frustrated by banking fees and the inability to deposit their funds at a different sportsbook immediately via Neteller.

WagerWeb (SBR rating B) apologizes to player; agrees to honor original bonus terms. Ownership states that the new bonus terms should not have affected those who deposited prior to the change.

Spreads(SBR rating C), managed by WagerWeb(SBR rating B), changes bonus terms after player wins. The bettor states that he agreed to accept a 20% bonus with a 50X rollover (wagering fifty times the bonus and deposit) because the terms of the offer allowed him to withdraw his winnings at anytime, thereby limiting his exposure and assuring his account balance would not exceed the deposit and bonus.

players continue to complain about problems redeeming funds and accessing account history.
Player: "I asked for a payout thurs. and checked in on Sat. I was told it will be there Sat. then sunday,monday,tuesday,,,,Not sure if I am getting it and I am always asked give it another 24 to 48 hours."

SBR has verified that multiple 5 figure withdrawals have been received by Hollywood players. Clients can feel confident that their funds will reach them, although Neteller payouts have taken as long as two weeks. Hollywood customer service tells SBR that they continue to work with new hosting services management on administrative issues responsible for excessive delays. 

to add direct access to sportsbooks’ LiveChat in company overview feature. SBR will link to all books that offer the service before the end of June. Players can  currently view their book’s company details, including contact information, location, and which other sportsbooks they are affiliated with, by clicking on the book name in the Rating Guide, or by entering the name into the SBR search engine. 

BetOnSportsOnline (SBR rating F) ignoring player’s requests for $200 payout. The EZ Sports Group, which is known for stiffing large winners, has owed  the bettor for over four months. CasinoCityOnline (SBR rating F) is the latest sportsbook scam from this company to enter SBR’s blacklist.

Management expects BetCRIS.com to be back online in the next few days. All BetCRIS accounts can be accessed by using partner websites within the CRIS family.

Bet4aces (SBR rating D+) client complains during past week that the sportsbook misses scheduled withdrawal mark. Bet4Aces acknowledges difficulties moving funds to Neteller but has not made alternate banking options available to players. The bettor hopes to receive his Neteller transfer tomorrow, the fourth business day.

Player: "I requested a $2K payout at 8:30AM on Tuesday and was told I’d have my money on Wednesday. Their processing window is 24-48 hrs for Neteller. But didn’t get the payout on Wed, and Thursday (today) I called them and was told I’d get it for sure this evening." "I still wonder if I’ll get the payout on Friday afternoon. This is really poor service. Tuesday AM requests not being processed until Friday afternoon???"

Mansion (SBR rating B+) adds LiveChat customer service.
Pinnacle (SBR rating A+) expands casino software to include Craps and Keno.
10Bet (SBR rating C+) launches new website and proprietary In-Game wagering software client. Players who wager on US sports and rely on phone support are advised to wait for 10Bet to be reevaluated next month when 24 hour CS is scheduled to be added.
BetJamaica (SBR rating A+) adds financial processor InstaDebit.

take copy-cat site, PlayDSI.com off-line. PlayDSI impersonates A- rated Diamond Sportsbook International (betdsi.eu). The website was tailor made to look like the real DSI, which has since removed its diamond graphic and now lists the brand name simply as, Diamond Sportsbook. BetUs management tells SBR that this is what is left from previous marketing teams and will be removed shortly. Last year the BetUs marketing department removed blog-style websites that linked words such as "Bill Dozer" and "SportsbookReview" to the sportsbook’s website.

Customer Service Manager, Perry, is attributed with much of the sportsbook’s steady improvements moving from a D- in 2004, to its current rating of C+. Although SIA’s accounting system remains a work in progress, Perry has helped SIA repair its reputation and open communication between players and management. SBR will continue to work with SportsInteraction management and its players. SIA bettors are encouraged to send feedback to SBR or to share their experiences in our forum.

adds Craps and Keno to its already impressive casino offerings. Pinnacle’s Craps table is expected to be one of the most competitive in the industry, with the casino’s 0.3% rebate applying to every bet.

A Bet4aces player has been waiting since Thursday for a Neteller payout of $2500. The book blames the delay on the challenges of banking in Costa Rica and says it plans to expand its financial resources to other countries. Bet4Aces states they are funding the company bank account today. SBR to update report when player is paid in full.

BetOnStars (SBR rating F-) players hoping for bailout offer. The sportsbook has been off-line for over one week and delinquent on withdrawals for over a month. SBR has not received confirmation of a payout since our previous report on 5/05/06. The sportsbook has shut down communication with players. SBR to management’s personal phone lines have not been answered.

Globet (SBR rating D+) choosing to confirm or cancel wagers on morning games that have already begun or concluded. The sportsbook requires that all wagers be manually confirmed by its staff before becoming official. Players who have wagered on morning events during the previous evening found that wagers may be validated only after the result is known. This process is responsible for a steady flow of negative feedback from Globet clients. Globet advises players who feel this process is unfair not to wager after business hours when wagering is out of the office. Globet has been downgraded from C- to D+ due to variety of wagering complaints.

player waiting two weeks for $1200 Neteller withdrawal. The sportsbook has refused to send funds by alternate banking methods and would not provide a reason for lack of payment. This marks the third slow-paid BookTheBet player to file a complaint.

Player experiences improved service from MVPSportsbook (SBR rating C+) after move to the BetonSports facility completed last month.

"Hello. I do not need any assistance  but want to relate my experience with mvpsportsbook.com
2 days after the Superbowl this year I decided to withdraw a good portion of my winnings- it was very frustrating as it had to be processed by phone and Accounting  was always away or too busy to take the call- it took a good portion of a week to get a withdraw processed
 By contrast yesterday I decided to withdraw funds, and they now process the withdraw request on-line and  it was in my account exactly when they said it would be there- within a day- very pleased with the turn- around"

View photos of ActionBets(SBR rating C) here. The sportsbook is located in building 4 of Oficentro La Sabana in San Jose, Costa Rica. ActionBet’s offices are on the 2nd floor.