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News on scam sports betting operations, events and business deals within the offshore sports gambling industry.

SBR Bill Dozer reports:

05.25.2006

WagerWeb (SBR rating B) apologizes to player; agrees to honor original bonus terms. Ownership states that the new bonus terms should not have affected those who deposited prior to the change.

05.24.2006

Spreads(SBR rating C), managed by WagerWeb(SBR rating B), changes bonus terms after player wins. The bettor states that he agreed to accept a 20% bonus with a 50X rollover (wagering fifty times the bonus and deposit) because the terms of the offer allowed him to withdraw his winnings at anytime, thereby limiting his exposure and assuring his account balance would not exceed the deposit and bonus.

Hollywood Sportsbook (SBR rating C)

05.23.2006

players continue to complain about problems redeeming funds and accessing account history.
Player: "I asked for a payout thurs. and checked in on Sat. I was told it will be there Sat. then sunday,monday,tuesday,,,,Not sure if I am getting it and I am always asked give it another 24 to 48 hours."

SBR has verified that multiple 5 figure withdrawals have been received by Hollywood players. Clients can feel confident that their funds will reach them, although Neteller payouts have taken as long as two weeks. Hollywood customer service tells SBR that they continue to work with new hosting services management on administrative issues responsible for excessive delays. 

SBR

05.22.2006

to add direct access to sportsbooks’ LiveChat in company overview feature. SBR will link to all books that offer the service before the end of June. Players can  currently view their book’s company details, including contact information, location, and which other sportsbooks they are affiliated with, by clicking on the book name in the Rating Guide, or by entering the name into the SBR search engine. 

SBR Bill Dozer reports:

05.21.2006

BetOnSportsOnline (SBR rating F) ignoring player’s requests for $200 payout. The EZ Sports Group, which is known for stiffing large winners, has owed  the bettor for over four months. CasinoCityOnline (SBR rating F) is the latest sportsbook scam from this company to enter SBR’s blacklist.

Third

05.18.2006

Bet4aces (SBR rating D+) client complains during past week that the sportsbook misses scheduled withdrawal mark. Bet4Aces acknowledges difficulties moving funds to Neteller but has not made alternate banking options available to players. The bettor hopes to receive his Neteller transfer tomorrow, the fourth business day.

Player: "I requested a $2K payout at 8:30AM on Tuesday and was told I’d have my money on Wednesday. Their processing window is 24-48 hrs for Neteller. But didn’t get the payout on Wed, and Thursday (today) I called them and was told I’d get it for sure this evening." "I still wonder if I’ll get the payout on Friday afternoon. This is really poor service. Tuesday AM requests not being processed until Friday afternoon???"

Recent Sportsbook Website Upgrades:

05.17.2006


Mansion (SBR rating B+) adds LiveChat customer service.
Pinnacle (SBR rating A+) expands casino software to include Craps and Keno.
10Bet (SBR rating C+) launches new website and proprietary In-Game wagering software client. Players who wager on US sports and rely on phone support are advised to wait for 10Bet to be reevaluated next month when 24 hour CS is scheduled to be added.
BetJamaica (SBR rating A+) adds financial processor InstaDebit.

BetUs (SBR rating D) management agrees to

05.17.2006

take copy-cat site, PlayDSI.com off-line. PlayDSI impersonates A- rated Diamond Sportsbook International (betdsi.eu). The website was tailor made to look like the real DSI, which has since removed its diamond graphic and now lists the brand name simply as, Diamond Sportsbook. BetUs management tells SBR that this is what is left from previous marketing teams and will be removed shortly. Last year the BetUs marketing department removed blog-style websites that linked words such as "Bill Dozer" and "SportsbookReview" to the sportsbook’s website.

SportsInteraction (SBR rating C+) loses key member of management.

05.16.2006

Customer Service Manager, Perry, is attributed with much of the sportsbook’s steady improvements moving from a D- in 2004, to its current rating of C+. Although SIA’s accounting system remains a work in progress, Perry has helped SIA repair its reputation and open communication between players and management. SBR will continue to work with SportsInteraction management and its players. SIA bettors are encouraged to send feedback to SBR or to share their experiences in our forum.

SBR Bill Dozer reports: Hollywood (SBR rating C+)

05.16.2006
clients suffer during transition to World Gaming system. Players have complained of missing transaction history and pending wagers, misgraded bets, slow-payment and withdrawals processed by check in the place of Neteller requests. Players requesting a Neteller withdrawal are being asked to deposit $20 in order to link Neteller accounts to the client ID in the new World Gaming system. SBR recommends avoiding this sportsbook during the transition period. Clients with a complaint or feedback may contact Assistance@SportsbookReview.com.

Pinnacle (SBR rating A+) Casino

05.15.2006

adds Craps and Keno to its already impressive casino offerings. Pinnacle’s Craps table is expected to be one of the most competitive in the industry, with the casino’s 0.3% rebate applying to every bet.

SBR Bill Dozer reports: Bet4Aces (SBR rating D+) Slow-pay

05.15.2006


A Bet4aces player has been waiting since Thursday for a Neteller payout of $2500. The book blames the delay on the challenges of banking in Costa Rica and says it plans to expand its financial resources to other countries. Bet4Aces states they are funding the company bank account today. SBR to update report when player is paid in full.

SBR Bill Dozer reports:

05.14.2006

BetOnStars (SBR rating F-) players hoping for bailout offer. The sportsbook has been off-line for over one week and delinquent on withdrawals for over a month. SBR has not received confirmation of a payout since our previous report on 5/05/06. The sportsbook has shut down communication with players. SBR to management’s personal phone lines have not been answered.

SBR Bill Dozer reports:

05.13.2006

Globet (SBR rating D+) choosing to confirm or cancel wagers on morning games that have already begun or concluded. The sportsbook requires that all wagers be manually confirmed by its staff before becoming official. Players who have wagered on morning events during the previous evening found that wagers may be validated only after the result is known. This process is responsible for a steady flow of negative feedback from Globet clients. Globet advises players who feel this process is unfair not to wager after business hours when wagering is out of the office. Globet has been downgraded from C- to D+ due to variety of wagering complaints.

BookTheBet (SBR rating D-)

05.12.2006

player waiting two weeks for $1200 Neteller withdrawal. The sportsbook has refused to send funds by alternate banking methods and would not provide a reason for lack of payment. This marks the third slow-paid BookTheBet player to file a complaint.

SBR mailbag:

05.11.2006

Player experiences improved service from MVPSportsbook (SBR rating C+) after move to the BetonSports facility completed last month.

"Hello. I do not need any assistance  but want to relate my experience with mvpsportsbook.com
2 days after the Superbowl this year I decided to withdraw a good portion of my winnings- it was very frustrating as it had to be processed by phone and Accounting  was always away or too busy to take the call- it took a good portion of a week to get a withdraw processed
 By contrast yesterday I decided to withdraw funds, and they now process the withdraw request on-line and  it was in my account exactly when they said it would be there- within a day- very pleased with the turn- around"

SBR office Tours:

05.10.2006

View photos of ActionBets(SBR rating C) here. The sportsbook is located in building 4 of Oficentro La Sabana in San Jose, Costa Rica. ActionBet’s offices are on the 2nd floor.

PlayWePay (SBR rating D+)

05.10.2006
player reports the book is unable to fill his $2,500 Neteller withdrawal request receiving $880 after waiting one week. PWP confirmed that the request would be fulfilled in three installments.
5/10/2006 (10:16:55 PM) UPDATE: Player receives final payment and corrects initial report saying he has waited one week and not two for the first installment as per PWP’s log.

WagerWeb upgraded to B.

05.09.2006

The sportsbook previously imposed a $20 Neteller fee for each withdrawal limited to $1,000 per day. SBR has received positive player feedback since the sportsbook began processing all Neteller transactions at no charge. Players can receive $5,000 per week via Neteller, although the $1,000 daily limit is still in place. Ownership told SBR of plans to increase the the daily limit prior to the start of the football season. WagerWeb has reduced the cost of bank wires from $70 to $50 and launched a new website since SBR’s previous upgrade to B- in January. Players are encouraged to send feedback to Mail@SportsbookReview.com

Sportingbet Plc Takes Over Hollywood Sportsbook

05.08.2006


The Hollywood website and player accounts will be activated on Sportingbet’s World Gaming system today. Players will still be able to reach the book’s customer service manager Victor and his staff, which has also migrated to the World Gaming office, by calling 1-800-220-0002. Marty, one of the industry’s top General Managers who is credited for much of the book’s success, will no longer be involved with Hollywood. HollywoodSportsbook.com will feature World Gaming’s lines and will no longer offer players a -107 lineset. Hollywood has been downgraded to B as SBR monitors the book’s transition, anticipating the potential for changes in operational procedures. Sportingbet company press release can be found here.
5/9/2006 (3:16:55 PM) UPDATE: System migration is rescheduled to be completed tomorrow morning. Banking will resume at this time.

SBR Bill Dozer reports:

05.07.2006
Two more players report receiving sums in the amount of stolen BetGateway (SBR rating F-) balanaces from Bet4Aces (SBR rating D-). Those with a claim against Gateway should contact SBR.

LasVegasDice

05.06.2006

and WinAllYourBets inherit D- rating as part of the troubled Futurebet family of sportsbooks.

SBR Bill Dozer reports:

05.05.2006
BetOnStars (SBR rating F) unable to process withdrawal requests; still accepting deposits. The sportsbook tells SBR they expect to have a resolution to their financial problems by Tuesday when they will either be purchased, or allow another sportsbook to take over player accounts. BOS has been unable to fulfill substantial withdrawal requests over the last three weeks but some players have been receiving partial payment. Accounting states that they are prioritizing payouts by the amount the client has deposited.