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News on scam sports betting operations, events and business deals within the offshore sports gambling industry.

Casineto addresses slowpay complaints

02.04.2010


Casineto (SBR rating D-) has addressed the slowpays reported to SBR. Casineto has stated the following, generic message to SBR:

Casineto:

Unfortunately, there are some delays in the payments but we can assure you and our players too, that we try to settle these requests as quickly as possible. We apologize for the inconveniences!

SBR has recorded two slowpay complaints against Casineto this month for $1130. SBR has received over 30 slowpay complaints against Casineto, 15 of which are confirmed as outstanding for a total $6,660. SBR will write to all Casineto players on file to confirm payment status.

VivaMacau remains offline with player funds

02.04.2010


VivaMacau (unrated) remains offline with player funds. SBR has sent multiple inquiries directly to ownership of VivaMacau and has to this point not received a reply. Six complaints have been filed from players that used the lowkey sportsbooks are collectively owed €8315. While VivaMacau ownership has not yet released any official statement regarding the reported six months of downtime, players are still encouraged to file sportsbook complaint forms to log their disputes in the event that VivaMacau surfaces.

Free $1250 Handicapping Contest registering at SBRpicks.com

02.03.2010


SBR Forum has announced a free $1250 Handicapping Contest. The free contest will take place at SBRpicks.com, the proprietary contest platform which offers dynamic lines, automatic grading, and a variety of contest types. All that is required to participate is an SBR Forum posting account.

BetAfterBet slow pay reported

02.03.2010


BetAfterBet's (SBR rating D-) 50th slow pay complaint has been reported. The Malta-based sportsbook has 50 outstanding slowpay complaints dating back to May 10th of 2009. BetAfterBet has declined to discuss the details of the slowpays to SBR.

WSEX confiscates $14,719 in casino winnings

02.03.2010


WSEX (SBR rating C) cancels $14,719 in Pai Gow winnings. From December 13th to 15th a bettor played 564 hands of Pai Gow, winning $14,719. On December 26th his account was deactivated and WSEX confiscated all winnings. An investigation of the dispute showed that the player found a discernible pattern - WSEX's random number generator was not random. After identifying the pattern, the player bet $100 when he expected to win, and $1 when he expected to lose. When he bet $100 the player won 98.1% of his hands.

WSEX concluded that the player was cheating via statistical analysis, claiming that the odds of a player winning this percentage of bets were astronomical. WSEX offered no evidence that the player actually cheated, altered hand outcomes or otherwise did anything to interfere with the softwares operation. WSEX argues that the player's ability to predict hands justifies voiding winnings.

WagerHub agrees to pay player

02.03.2010


WagerHub (SBR rating D-) has agreed to pay the player from SBR's February 1st report. WagerHub has informed SBR that a payment of $2500 was sent to the player last night. Originally his betting account was closed and an $8200 balance deducted due to what was labeled nonrecreational play. WagerHub told the player that his $500 deposit would be refunded and winnings nullified. WagerHub has stated it will make arrangements to send the rest of the winnings. SBR will update this report once the entire balance is confirmed as paid. | View WagerHub complaint.

02.02.2010


Two new BetDOS (SBR rating D+) slowpay complaints have been received. One player requested a $500 Moneygram on January 15th and has yet to receive his funds. The second player initiated a payout request on January 12th for $1567 via Moneybookers. BetDOS customer service has cited an absent manager as the reason for payment delays.

BetDOS CS:

The problem is that before he was in the office every day, and now he's away and not logged in enough.


In total SBR has recorded six outstanding slowpay complaints against BetDOS. $5908 is owed to players with the oldest requested initiated on December 10th.

Bet911 enforces non-industry standard bonus requirement

02.02.2010


Bet911 (SBR rating C-) has enforced a non-industry standard bonus rule. A player funded his Bet911 account with $400 on January 12th. He accepted a 30% cash bonus which carried a 5X rollover. Although the player has completed his rollover after nearly three weeks of play, Bet911 is requiring the player to wager exactly $404 for 10 more days to fulfill his "activity days wager". Bet911 has a rule that requires players to fulfill a specified number of activity day wagers for each promotion. The rule is not in place to prevent dormancy but instead to prevent a player from hitting a few larger wagers and then lowering his bet amount to complete rollover. It is not clear by reading the Bet911 fineprint exactly how the average activity wager figure is reached.

Bet911 T&C:

In regards to the days of activity a player must again wager what he would normally wager on a bet in order for it to count as an activity day credit. If the player normally plays 100 dollar wager and wants a withdraw but still has activity days left he must still wager that 100 a day to get credit for it. He can not bet less than that for it to count as an activity day.


Bet911 has claimed the player agreed to completing 15 activity day wagers prior to accepting the promotion. SBR will address the complaint with Bet911 and ask for a clearer breakdown of what constitutes an activity day wager. If rules are non-industry standard, they must be clear and specifically brought to a players attention. Non-standard rules cannot be buried in the fineprint of the terms and conditions page.

5Dimes performing site maintenance

02.02.2010


5Dimes (SBR rating A+) has informed SBR that it is performing site maintenance. Players are currently unable to login into their online accounts but may place a wager by phone. 5Dimes estimates the maintenance to be complete within 30 minutes.

Stryyke player reports payment

02.02.2010


A Stryyke (SBR rating D) player has reported payment. On January 13th the player requested a €200 payment to his Moneybookers account. Eight Stryyke players have filed complaints over the last month reporting a total €4769.31 in owed funds. Stryyke has informed SBR that the manager who would receive player disputes has left the company. Stryyke has stated that it intends to work with SBR in updating the status of players who are owed. Stryyke has not directly commented on what has contributed to the payment delays.

Player:

Yes,i received my withdrawal today,200 euros via mb.Thanks for the help.I really appreciate that.

02.02.2010


A Casineto (SBR rating D-) player has filed a slowplay complaint.  On September 9th & 23rd the player requested a cashout of $450 and $300. Since that time he has sent multiple emails to Casineto inquiring on the status of his funds, and has received only generic updates that his funds would soon be paid. Casineto is a smaller operation which has struggled in the past with prompt payment of players. SBR has a record of over fifteen outstanding slowpay complaints totaling $6660 in owed player funds. SBR will address this complaint and others with Casineto.

BetDOS slow pay reported

02.01.2010


A fourth BetDOS (SBR rating D+) slowpay complaint has been reported. On December 18th a player requested €400. BetDOS has not provided a timeline for his withdrawal request. In total BetDOS has four outstanding slowpay complaints totaling *$3841 in owed player funds. The payouts were reqeusted December 10th, 18th, and January 4th, 12th.
-+€400 converted to $556 per exchange rate

Player comments:

I have an account with BETDOS and waiting for payout for 1 month. I have requested it 12-18-2009 for €400

 

02.01.2010


WagerHub (unrated) has confiscated $8,200 in player winnings citing nonrecreational play. On January 14th a player funded $500 to his WagerHub account by credit card. After one week of play his account balance increased to $6,000. On January 22nd the player was sent an email that he was being limited to $250 per wager. The player continued to bet with his new limits and increased his balance to $8,200. WagerHub then closed the account stating that the bets were nonrecreational, and that the $500 deposit would be refunded.  SBR considers the action theft and will communicate this point to WagerHub. | View full WagerHub sportsbook complaint.

02.01.2010


Four new Stryyke (SBR rating D) slowpay complaints have been reported totaling €1261.50 in owed player funds. Over the last four weeks, Stryyke players have reported being owed €4969.31 with payments requested as early as October 18th.

Bet911 bonus complaint resolved

02.01.2010


The Bet911 (SBR rating C-) bonus complaint from SBR's 1/31 report was resolved. The player confirmed receiving his balance minus a $35 withdrawal fee.

01.31.2010


A Bet911 (SBR rating C-) player has filed a sportsbook bonus complaint. After placing two wagers Bet911 limited the player to $25 across the board while still having $4K remaining in rollover. SBR will followup on the case with Bet911.

01.29.2010


Six new Stryyke (SBR rating D) slow payment complaints have been filed with SportsBookReview. The oldest payment request was made on October 18th for €1299. Two of the payouts were requested in November for a total €1532 in owed funds, with the remaining three requested in December and January. The total amount Stryyke owes to the six players is €3707. This brings the figure of total funds owed players that have filed complaints with SBR up to €14,042. Fifteen players have outstanding disputes against Stryyke.

Stryyke:

We apologize the payout takes so much time, but please be sure we will send the money as soon as possible. With kind regards Stryyke Issues Team"

WagerHub supplies erroneous Moneygram instructions to player two times

01.29.2010

On December 21st, a player requested a $1400 withdrawal from WagerHub (unrated). On December 23rd WagerHub provided the player with a reference number which Moneygram rejected as being nonexistant. The following day WagerHub again supplied the player with a nonexistant Moneygram reference number.  WagerHub refused to discuss the details of the invalid Moneygram reference numbers with SBR, but did state that the player would have a payment sent on January 19th. No such payment was made. Players with disputes against WagerHub may submit a sportsbook complaint form.

BetEd voids $15,090 in casino winnings citing software malfunctions

01.29.2010


BetEd (SBR rating B-) has voided $15,090 in casino winnings for two players citing software malfunction. The first player began playing Baccarat with $20, running his balance up to $10,068. His winnings were voided, and he was given $220 in credits for his play leading to BetEd finding the alleged error. BetEd explains that there was a programming mistake made during a game update in the last month.

BetEd:

When both sides were bet, the banker side was dealt twice in the initial draw. This leads to a lower average banker total on the initial draw, as only the first two cards are used, in ascending order of their value. This resulted in a higher player-side win rate in this situation. If the customer bet both sides, and bet a higher amount on player side, he would win at a much higher rate than standard house odds.

Player #2 took $50 into slot game Mystic Number. He increased his balance to $5022 before his winnings were voided. BetEd has stated that the expected odds of each slot symbol is weighted with a certain value, and in the case of Mystic number there was a programming error which prompted BetEd to remove the game from its casino.

In both of these cases, the software operated as it was programmed. Neither player hacked into the software or did anything to change its operation. The fault for the game failure lies entirely with BetEd and the programmers contracted to design its games. Online casinos are obligated to ensure its game operate correctly before offering them to the public. SBR is asking that BetEd reconsider its decision and pay the players.

Stryyke slow pay problems

01.28.2010


A new Stryyke (SBR rating D) slow pay has been reported. A player withdrew €246 on January 1st and receieved an automated message that the payment would be processed soon. Eight Stryyke slow pay cases are outstanding with the earliest payout request made on September 1st. The total amount of player funds owed is €10,335. Stryyke players with complaints are invited to submit sportsbook complaint forms. | View Stryyke forum discussion

01.28.2010


On 12/29 SBR reported on an Oddsmaker (SBR rating D-) slow pay complaint. A player requested $1000 via bankwire on November 1st. After waiting a month beyond Oddsmaker's listed expected timeframe of 8 to 12  businessdays it was learned that the reason the payment was not applied was the player submit erroneous banking info. On 12/29 the correct information was supplied. As of 1/28 the payment has still not been made. SBR will ask Oddsmaker for an update.

Enterbet states that it will intentionally slow pay correlated parlay players

01.27.2010


Two EnterBet (SBR rating D-) players have filed slow pay complaints with SBR in the last month. The first player requested his $4000 balance 18 months ago, while the second player requested $1500 in early November. In a discussion with EnterBet management on behalf of the two players, EnterBet stated the following:

EnterBet:

"These two players were verbally warned not to play correlated parlays. They'll get paid, but I am going to slowpay anyone that does this."

 


Correlated bets are wagers where the favorite is parlayed with the over, or dog with the under in the same game, or parlaying two bets where winning the first leg makes the second more likely to win. The industry standard in dealing with correlated bets is to block games with too high of a correlation between the pointspread and total from being accepted by the betting software. Enterbet chose to instead accept all correlated parlays. SBR is continuing to speak with EnterBet on the unprecedented decision to intentionally slow pay the winning players.