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A BetFred (SBR rating B-) bonus complaint has been reported. A player opened an account to take advantage of a free £100 bet offer. The player won his free bet on a 12/1 horse wager, then won his next play on a 16/1 wager. The player  requested a withdrawal of £2900 to his Moneybookers account. After 5 days of no communication from BetFred or Moneybookers payment, the player called BetFred and was informed that his account was being investigated for bonus abuse. No further information was given to the player. SBR is investigating.

Unibet sportsbook complaint update


The Unibet (SBR rating B+) sportsbook complaint from SBR's February 26th report remains unresolved. A player opened a second account on February 9th and deposited €300. Unibet discovered the multiple account violation and closed the account. The deposit has still not been returned to Moneybookers.

Free MLB Contest: $1000 in prizes


SBRforum has announced a Free $1,000 MLB contest which runs through April. Register to play at, SBRforum's free betting contest site.

Stryyke players still await answers


Stryyke (SBR rating D-) has not replied to SBR inquiries in the last two weeks. Players have not been provided updates on their payout statuses by Stryyke customer service. The current amount owed by Stryyke to fifteen players is $15,233.95.  Stryyke has been downgraded to the mark of D-.


Has there been any further communication with stryyke regarding my withdrawal? It has now been 15 Weeks.

$1,000 SBRforum Poker Freeroll tonight


SBRforum's $1,000 poker freeroll begins tonight at 8:05PM ET. There is still time left to register! View SBRforum poker freeroll signup thread for more details.

GoToCasino payment complaint


A GoToCasino (SBR rating D-) player has filed a payout complaint. The player has a balance of $6,300. GoToCasino issued a partial payment of $450 in mid-June of 2009. SBR will follow up with GoToCasino.

WSEX payout complaints update


Additional WSEX (SBR rating C-) complaints have been received since SBR's last WSEX slow-pays update. The total amount owed to SBR readers is $137,950. Of those 18 players, the following have requested payments at least two months ago:

Players and amount owed over 3 months: One player owed $27,000 from an October 2009 payment request.
Players and amount owed over 2 months: Seven players a total $12,650 from payment requests made on January 3rd-27th.

WSEX has conceded to SBR that the size of each payment request plays a direct role in current payout times. SBR is continuing to seek updates on behalf of players and monitor WSEX's current position. WSEX was downgraded to the mark of C- on March 25th. SBR readers that are owed by WSEX who have not yet done so are encouraged to file sportsbook complaint forms.


A BetAfterBet (SBR rating D-) payment has been reported. The player had requested €400 on September 22nd. SBR currently has 50 outstanding slow-pay complaints which have been levied against BetAfterBet totaling over €40,000 in funds owed.

Casineto payment complaint


A Casineto (SBR rating D-) slow-pay complaint has been filed. The player requested $500 on September 23rd and has yet to receive his funds. This is the second outstanding slow-pay complaint against Casineto. SBR reported on March 25th that a player requested $1400 on May 30th.

HeroesCasino off-line; attempting sale of brand


HeroesCasino (SBR rating D-) is currently off-line while ownership is attempting to sell the brand. Heroes was the subject of SBR's February 5th report which chronicled Heroes slow-pays; thirteen players have reported being owed $78,165.19. SBR has learned that investors will be meeting in the next week with present HeroesCasino ownership to discuss the potential sale, the sportsbook is expected to be off-line until then.

BetSportsWeb finishes payment installments with player


BetSportsWeb (SBR rating D+) has finished its payment installments to a player that requested $2857 in November 2009.  The player was paid between each $150-$250 each installment. SBR reported on March 19th that two other BetSportsWeb players were also being slow-paid for a combined $7,395.

Player comments:

Dear SBR,
Finally I received everything from BetSportsWeb! They sent me my last portion of $170 yesterday. Recapitualtion is as follows:
My balance was $2857 in the middle of November 2009. They paid me in 15 installments between $150 - $250. It took them 4 months and a half. They collected $10 per withdrawal. Nevertheless that players deserve one free payout per month. As a conclusion, at least for me, BetSportSWeb is one of the most pitiful ofshore bookmaker. I'd like once again to thank you about the support with my complaint against BetSportSWeb!

Bwin account closure complaints


SBR has received 5 similiar Bwin (SBR rating C-) complaints. In each complaint, players' accounts were closed without notice by Bwin. Bwin later stated to SBR that it declines all hand written ID's from Ukraine and Russia, and that ID's must be machine readadable. SBR is continuing its discussion with Bwin on its customer service.

BetDOS still off-line with player funds


On 3/23 SBR reported that BetDOS was taken off-line by its hosting provider. BetDOS (SBR rating D-) was downgraded  on March 22nd by SBR due to its continued poor customer service and non-existant dispute relations. BetDOS failed to pay its software provider and was subsequently taken off-line. SBR will update this report as more information is learned.

SBRforum announces MLB opening week contest


SBRforum has announced an MLB opening week contest. The contest awards the top two contestants merchandise from the SBR Store, the third place finisher will receive 150 SBR Points. The contest is registering on SBR Picks; a free handicapping contests site for SBR posters.

Congrats SBR Poker winners; last $1,000 event registering


Congrats to SBR poker winners from $1,000 freeroll #4. SBRforum has run four poker freerolls throughout March Madness and given away $4,000 to SBRforum members. Event #5 takes place Thursday April 1st at 8:05PM ET. | View poker freeroll registration thread.


Two players have filed GoToCasino (SBR rating D-) slowpay complaints. Player one requested $650 on March 1st and had his transaction canceled. GoToCasino informed the player that they were unable to process his payout at that time. Player two has a balance of $2017.55; the player states that after one year of calling GoToCasino numerous times a partial payment of $300 was sent via MoneyGram. The player requested for his account to be closed last week. These are not the first instances of GoToCasino stalling winners; SBR has assisted with GoTocasino player complaints since June of 2005.

New Casineto slow-pay reported


A new Casineto (SBR rating D-) slow-pay has been reported. The player requested a withdrawal of $1400 on May 30th, and has yet to receive his funds. Earlier this week SBR reported that Casineto management claimed all outstanding slow-pay complaints have been settled. SBR will followup with Casineto on the case.

BetDOS update: hosting provider disables sportsbook due to non-payment


Earlier today SBR reported that BetDOS (SBR rating D-) was off-line. SBR later spoke with the hosting company that provides betting software to BetDOS and it was stated that BetDOS was late in providing payment for the hosting services and subsequently disabled. BetDOS has failed to return communication to players or SBR in the last month. SBR considers BetDOS a high risk sportsbook to be avoided by players.

Update: A new BetDOS slowpay complaint has been filed. A player requested 650 GBP on February 21st and has yet to receive his funds or an update from BetDOS.


I requested a payout 650 GBP in February, 21 but still have not an answer. The last e-mail I received at that day but after that was no answer. Now as I see the website is close.

BetDOS off-line


BetDOS (SBR rating D-) is now off-line. SBR reported yesterday that BetDOS was displaying a message to all account holders that their accounts were deactivated; today the site is completely off-line. BetDOS racked up a bevy of complaints in the last month, including payout complaints, and complaints where BetDOS credited the wrong currency and never adjusted their mistake.


BetPresto (unrated) has been taken off-line. The site was formerly online as Sunderlands sportsbook. On November 30th of 2009 a player requested his €5119.10 balance via bankwire. The funds never arrived. In the beginning of 2010 Sunderlands redirected to BetPresto. The BetPresto homepage now displays the following message:


Please note that SOL Curacao NV that operated that subsequently became BetPresto has been taken over, and a decision has been made to close this site down.

If you still hold a balance in the account of BetPresto, kindly contact us via Live Chat or by e-mail at

Sunderlands/BetPresto has declined to engage in discussions with SBR. Players owed funds from Sunderlands/BetPresto are advised to file sportsbook complaint forms in the event that the off-line sportsbook begins to communicate regarding payouts.


Casineto (SBR rating D-) management has claimed that all fifteen remaining slowpays reported to SBR have been cleared. Casineto has stated that all fifteen players were paid this morning for a total of $9,111. SBR will contact the players to confirm. So far one payment has been confirmed for $3,000. The payment was requested on December 1st.

BetDOS users report deactivated account messages


Multiple BetDOS (SBR rating D-) players have written in today stating the sportsbook is displaying a message that their accounts have been deactived. The message is as displayed as follows:


"Alert message !Please contact customer service to activate your account."

This message comes on the heels of a number of unanswered complaints levied against BetDOS in the last month. BetDOS players are advised to submit sportsbook complaint reports stating their account status, if any funds are owed, and how long they have been waiting for payment. BetDOS has declined to discuss the details of complaints with SBR. SBR will update this report as BetDOS' status changes.

WSEX payment struggles: payout size determining place in queue


WSEX (SBR rating C) has five outstanding slowpay complaints for a total of $43,000. The oldest payout request was made on October 20th of 2009. WSEX has cleared most payments within 90 days.  WSEX paid a player in the last week that requested a $2500 Neteller payment on February 11th. WSEX management has conceded that payment times are dictated by the size of the withdrawal request. SBR is continuing to monitor the situation and asks any players currently owed by WSEX to submit a sportsbook complaint form.