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Five new Casineto (SBR rating D-) slow-pay complaints have been received. The payments were requested ranging from May of 2009 to April 1st of 2010. The players are owed a combined total of $4410. Casineto also owes two other players a $1900 from SBR slow-pay reports on March 25th and March 30th. Casineto's website promises players payouts within 48 hours.

Player comments:

I have requested 3000$ withdrawal by Moneybookers on 17/03/2010. They guarantee payouts within 48 hours, however they did not completed yet, and no response regarding of this payout.


BetFred slow-pay complaint


A slow-pay complaint has been received against BetFred (SBR rating B-). On March 18th a player requested a withdrawal of £1424. After sending multiple emails to BetFred inquiring on the status of his payout, the player was told on April 1st that his payment had been processed that evening. The player has yet to receive his funds. SBR is following up with BetFred.


An Oddsmaker (SBR rating D-) slow-pay complaint has been reported to SBR. A player requested $300 in February of 2010 via bank wire and has yet to receive his funds. SBR is investigating the Oddsmaker slow-pay complaint.

WSEX - payment delays update


Eight new WSEX (SBR rating C-) slow-pay complaints have been filed with SBR. These players are owed a combined $30,000. WSEX has paid out $19,000 recently to SBR readers, but new complaints continue to surface. WSEX currently owes $153,400 to 25 players, with the oldest payment request dating back to October. SBR readers are discussing the WSEX slow-payments at the SBR message board.

BetUS gives ultimatum to player in bonus dispute case


On February 24th SBR reported on a BetUS (SBR rating C) player that was limited to $100 bets while having a rollover of $45,542. SBR has asked BetUS to either increase the players limits on major sports, or allow the player to withdrawal and close the account. On October 1st, the player funded $8700 and received a $3480 freeplay. After clearing nearly $40,000 in rollover he was eventually limited due to what BetUS considered non-recreational play.

BetUS has given the player the following ultimatum:

1. You can stay and complete the initial rollover at a ($100) per wager. 2. You can forfeit the $4797 you have won from your free play and cash out the remaining balance. Please let us know which one is suitable for you;

BetWay account closure complaint


A BetWay (SBR rating D-) complaint has been received. A player with a balance of €1640.50 had his account closed following two other friends allegedly using his PC to place bets with BetWay. The bets in question were not correlated. The player has stated that his deposit has not been returned, and that no furher explanation was provided by BetWay. BetWay's last sportsbook complaint was reported five days ago.


A (SBR rating C-) payment complaint has been received. Two months ago a player requested a withdrawal of $1691 and was asked to provide credit card documentation before his payout could be processed. The player obliged to all requests. After confirming that the required information was submitted, allowed the player to make his withdrawal request, then canceled it after a week claiming that his account hasn't been verified. The player states that he spoke to ten different customer service representatives via the telephone, in addition to numerous live chat requests. SBR is investigating.


Seven new Stryyke (SBR rating D-) slow-pay complaints have been reported. Stryyke owes the seven players a combined €3,519. This brings Stryyke's total debt to 23 players up to €18,752.95. The earliest payment was requested in May of 2009.

Casineto addresses slow-pay complaint


Casineto (SBR rating D-) has addressed the slow-pay complaint which was initially reported to SBR on March 30th. The player requested a withdrawal of $500 on September 23rd.


We will check the account of this user. Our Moneybookers account is being uploaded and if the money of this player was not sent then we will settle it within a few days. We apologize for the inconveniences!


Stryyke sportsbook slow-payments update


Stryyke (SBR rating D-) last communicated with SBR regarding the slow-pay complaints reported from players on March 23rd. 16 players are currently owed $15,233.95 with the earliest payment requested in August of 2009.

Stryyke player comments:

Delay in paying out even hough I have met turnover requirements and supplied them with necessary ID.When I email them they make various excuses

BetDOS players concede that funds are stolen


BetDOS (SBR rating F) is believed to be off-line for good after its hosting service was turned off and it failed to secure a new provider. BetDOS sportsbook had already owed 7 people $6,833 at the time it defaulted on its hosting account with International Data Solutions (IDS). BetDOS has been downgraded to F.

Potential Heroes buyer meeting with current ownership this morning


HeroesCasino (SBR rating D-) is still off-line. On March 30th SBR reported that Heroes was attempting to sell the brand. SBR has received confirmation that a potential Heroes buyer is meeting with current ownership this morning. SBR has told Heroes account holders that the odds of the sportsbook coming back online are low despite ongoing discussion. Heroes players that have filled out sportsbook complaint forms are currently owed $78,165.19.

EnterBet payment complaint


An EnterBet (SBR rating D-) slow-pay complaint has been received. The EnterBet player requested payment of $830 three weeks ago, and has been no indication on the status of his payout request. EnterBet is the same sportsbook that stated it would intentionally slowpay correlated parlay players.

BetSportsWeb slowpay complaint


A BetSportsWeb (SBR rating D+) slowpay complaint has been reported. On January 24th a player deposited $1000 via credit card. After waiting for the 45-day hold to expire on credit card deposits, the player requested $1000 on March 9th. The player has yet to receive his funds and has been provided no timeline on payment. BetSportsWeb has recently forced players to accept payment plans.


BetWay (SBR rating D-) has closed the account of a player with a $1369.60 balance. BetWay refunded the player's deposit of $495 minus a 10% administrative fee. BetWay claims that the player operated multiple accounts, which the player adamantly denies. This is the third BetWay account closure case reported to SBR in the last month. SBR is investigating.

SBRforum points lottery tonight at 7PM ET


SBRforum is running a free points lottery for community members tonight at 8PM ET. The points lottery has a jackpot of 1750 SBRpoints. Points may be used to redeem items from the SBR Store.

MyBet complaint reported


A complaint has been filed against MyBet (unrated). A MyBet player requested payment of €400 in mid-March. He was asked to send in ID and obliged, three weeks later MyBet has yet to confirm receiving his documents and his payout has still not been processed. SBR is inquiring.

SBRforum announces 2010 SBR Vegas Bash


SBRforum has announced travel and registration details for the 2010 SBR Vegas Bash. The bash is being thrown for SBRforum members on the weekend of August 27th-28th at the Golden Nugget in Las Vegas, Nevada. Included among the festivities will be a free poker and golf tournament, an Icebreaker with open bar and entertainment, and a Saturday night dinner. | SBR Bash registration.

WagerStreet merges under parent company TheGreek


WagerStreet (SBR rating B+) has officially merged under parent company TheGreek sportsbook (SBR rating A+). TheGreek website asks for WagerStreet players to create a new account using TheGreek login, at which point all balances will be transfered over. Existing Greek customers must email with their old WagerStreet details to have the two accounts merged.

A BetBoo (unrated) sportsbook complaint has been received. On March 21st a player placed a wager on a soccer match ebtween Vejle and Frederica for €300. After placing the bet, the player took a screenshot of the wager as his custom. The screenshot shows his wager clearly. Two hours after the match ended and his bet should have been settled, the player discovered the wager was canceled and his stake returned. After inquiring with BetBoo, customer service stated that the system displayed the wrong soccer team. The player went back to his account history and found that the ticket had been changed to read Sutjeska Niksic-Frederica instead of the Vejle-Frederica which he bet on and recorded a screencap of. SBR is following up with BetBoo.

Tipico (unrated) sportsbook complaint


A Tipico (unrated) sportsbook complaint has been received. On March 21st a player funded €100 to Tipico and received a bonus of €100. After increasing his balance to €1000 the player asked for a withdrawal. Tipico then requested that he provide ID documents including a copy of the credit card used, ID, and a utility bill. Tipico  discovered that the player provided a different utility bill than the one registered to his ID card. The player was reluctant to provide his home address to allegedly prevent his parents from finding out about his activity. The player then supplied his actual utility bill showing his correct address; however Tipico closed the account citing their terms of service. SBR is investigating the complaint.