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News on scam sports betting operations, events and business deals within the offshore sports gambling industry.

WagerHub supplies erroneous Moneygram instructions to player two times

01.29.2010

On December 21st, a player requested a $1400 withdrawal from WagerHub (unrated). On December 23rd WagerHub provided the player with a reference number which Moneygram rejected as being nonexistant. The following day WagerHub again supplied the player with a nonexistant Moneygram reference number.  WagerHub refused to discuss the details of the invalid Moneygram reference numbers with SBR, but did state that the player would have a payment sent on January 19th. No such payment was made. Players with disputes against WagerHub may submit a sportsbook complaint form.

BetEd voids $15,090 in casino winnings citing software malfunctions

01.29.2010


BetEd (SBR rating B-) has voided $15,090 in casino winnings for two players citing software malfunction. The first player began playing Baccarat with $20, running his balance up to $10,068. His winnings were voided, and he was given $220 in credits for his play leading to BetEd finding the alleged error. BetEd explains that there was a programming mistake made during a game update in the last month.

BetEd:

When both sides were bet, the banker side was dealt twice in the initial draw. This leads to a lower average banker total on the initial draw, as only the first two cards are used, in ascending order of their value. This resulted in a higher player-side win rate in this situation. If the customer bet both sides, and bet a higher amount on player side, he would win at a much higher rate than standard house odds.

Player #2 took $50 into slot game Mystic Number. He increased his balance to $5022 before his winnings were voided. BetEd has stated that the expected odds of each slot symbol is weighted with a certain value, and in the case of Mystic number there was a programming error which prompted BetEd to remove the game from its casino.

In both of these cases, the software operated as it was programmed. Neither player hacked into the software or did anything to change its operation. The fault for the game failure lies entirely with BetEd and the programmers contracted to design its games. Online casinos are obligated to ensure its game operate correctly before offering them to the public. SBR is asking that BetEd reconsider its decision and pay the players.

Stryyke slow pay problems

01.28.2010


A new Stryyke (SBR rating D) slow pay has been reported. A player withdrew €246 on January 1st and receieved an automated message that the payment would be processed soon. Eight Stryyke slow pay cases are outstanding with the earliest payout request made on September 1st. The total amount of player funds owed is €10,335. Stryyke players with complaints are invited to submit sportsbook complaint forms. | View Stryyke forum discussion

01.28.2010


On 12/29 SBR reported on an Oddsmaker (SBR rating D-) slow pay complaint. A player requested $1000 via bankwire on November 1st. After waiting a month beyond Oddsmaker's listed expected timeframe of 8 to 12  businessdays it was learned that the reason the payment was not applied was the player submit erroneous banking info. On 12/29 the correct information was supplied. As of 1/28 the payment has still not been made. SBR will ask Oddsmaker for an update.

Enterbet states that it will intentionally slow pay correlated parlay players

01.27.2010


Two EnterBet (SBR rating D-) players have filed slow pay complaints with SBR in the last month. The first player requested his $4000 balance 18 months ago, while the second player requested $1500 in early November. In a discussion with EnterBet management on behalf of the two players, EnterBet stated the following:

EnterBet:

"These two players were verbally warned not to play correlated parlays. They'll get paid, but I am going to slowpay anyone that does this."

 


Correlated bets are wagers where the favorite is parlayed with the over, or dog with the under in the same game, or parlaying two bets where winning the first leg makes the second more likely to win. The industry standard in dealing with correlated bets is to block games with too high of a correlation between the pointspread and total from being accepted by the betting software. Enterbet chose to instead accept all correlated parlays. SBR is continuing to speak with EnterBet on the unprecedented decision to intentionally slow pay the winning players.

 

01.27.2010


Bet Tango has been added to the SBR Sportsbooks Rating Guide at D-.  SBR is currently speaking to BetTango's former hosting provider, Metallic Sports, who are willing to address any player balances held when the sportsbook was using its services. Metallic last hosted BetTango on October 22nd. SBR is attempting to speak with the current host provider. Sources tell SBR that the two owner partners claim to have passed the sportsbook on to a new party "who were supposed to take care of all players". SBR has received four player complaints from Bet Tango users that have reported being owed $3400 since as early as November 1st. One player requested $1500 on December 15th and holds a $9348.63 balance with Bet Tango.

Stryyke players hit SBR message board with slow pay complaints

01.26.2010


SBR has reported on multiple Stryyke (SBR rating D) slow pay cases in the last three months. Stryyke initially began to work with SBR on handling complaints but as of the last two months discussion has slowed, adding to player speculation that the Malta based sportsbook is experiencing financial hardship. One SBRforum reader detailed being owed €200 since December 11th. SBR will continue its efforts to reach Stryyke and will update its report when more information becomes available. | View Stryyke forum discussion.

01.25.2010


Bet247USA (SBR rating D) has confiscated $2200 in winnings and $500 in earned bonuses. On November 12th a player deposited $500 by Moneygram and received a $500 cash bonus. By December 21st the player met his 10X rollover and increased his balance to $3200. He proceeded to make a withdrawal request, which was then cancelled by Bet247USA. $2200 in winnings were docked along with $500 of the earned bonus cash. The player was left with a $500 balance. Bet247USA has justified its decision by stating that bonuses are not intended to be used by professional players. SBR has downgraded Bet247USA to D- and considers the action theft.

01.24.2010


A new Stryyke (SBR rating D) slowpay complaint has been filed. A player requested a 1000 withdrawal on December 3rd to his Moneybookers account. Stryyke has responded to the player's emails with a generic message stating that his payout request is still processing.

More details emerge in BetTango slow pay complaint

01.23.2010

On 1/22 SBR first reported on a BetTango (unrated) slow pay complaint. The player created his BetTango account on November 9th. The account was funded via Moneybookers for $340. After being unable to contact BetTango via their listed phone numbers, the player contacted Moneybookers as BetTango was promoted on their website under their gaming promotion advertisements. Moneybookers supplied an email point of contact for BetTango. On December 14th, the player requested a $1900 cashout back to his Moneybookers account. On December 16th the player was informed his payment would be processed within the next 24 hours. After another 7 days of waiting, BetTango claimed to be in the process of moving funds around and did not specify when the player could expect payment. 40 days have passed and the player's Moneybookers account has yet to be funded by BetTango. SBR will followup on the complaint. | View BetTango forum discussion

Bet The Globe closes player account and stalls payout

01.22.2010


BetTheGlobe (SBR rating D+) has closed the account of a winning player who held a balance of $2,173. At the time of the account closure the player had two check withdrawal requests pending for $1000 and $739 each. The player attempted to inquire about initating a withdrawal for the remainder of his balance but Bet The Globe has failed to respond to his emails. BetTheGlobe does not offer a phone line for customer service. As of 1/21 the player was informed by live chat that his funds would be sent soon. SBR will contact Bet The Globe for an update.

01.22.2010

A Bet Tango (unrated) player has written to SBR with a payment complaint. On December 14th the player made a payout request and has since not received his funds. Additionally, shortly after making the payment request the player has been locked out of his account. The player discovered Bet Tango via a Moneybookers promotion. SBR will investigate into the complaint and Bet Tango further. If any player has feedback or a similar payment complaint against Bet Tango, file a sportsbook complaint form.

Casineto discusses payment complaint with SBR

01.22.2010


Casineto (SBR rating D-) has addressed the recently filed payment complaint from January 21st. A player reported waiting over three weeks for a $380 payment; according to the Casineto website the expected payment time was 48 hours. Casineto has informed SBR they will investigate the complaint and settle the account.  Casineto has had 15 slow pays reported against them totaling $5910 in player funds owed prior to this complaint - SBR waits for an update from those players to confirm whether or not their cases remain outstanding.

SBR posters donate SBRpoints to charity

01.21.2010


SBR posters have donated thousands of SBR loyalty points to help those in need. The amount of charitable contributions to the Salvation Army, St. Judes children's hospital, Red Cross, and PETA have totaled $2,280. SBR points are accrued via SBR Forum participation. Points can be redeemed for a variety of items at the SBR Store.

Casineto player files payment complaint

01.21.2010


A Casineto (SBR rating D-) player has filed a payment complaint. The player states that the Casineto website advises payments are sent within 48 hours of being requested, however it is now week three and his $380 payment request has not been completed.

01.20.2010


A BetSportsWeb (SBR rating D+) slow pay complaint has been received. A player requested a $2700 payout on December 15th. BetSportsWeb stated it would send a moneygram for the total amount by December 18th. The funds were not sent. SBR is investigating the complaint further and will update once more information is learned.

Slowpay sportsbooks with shared management

01.19.2010


BetMonte (SBR rating D+) and BetDos (SBR rating D+) have both accumulated payout complaints this month. The Costa Rica based sportsbooks operate on the same platform. SBR has confirmed that one log-in works at both places. BetMonte has owed a player $7,064 since October 15th. BetDos has recently rejected three payouts totaling $3285 citing that an ownership change is forcing all players to complete a one-time rollover of their funds. SBR asks that players who have payout complaints against either brand file a sportsbook complaint form. | View BetMonte complaint; BetDos complaint.

01.19.2010


Three BetDos (SBR rating D+) slow pays have been received totaling $3285. The funds were requested on December 10th, January 4th, and January 12th. BetDos has stated to players that the sportsboook transferred to new ownership on January 15th and due to this all balance holders must complete a one-time rollover of their account balance before submitting a payout request. There has been no official statement or press release notating any ownership change at BetDos. The Costa Rica based sportsbook does not have a published phone number.

BetPresto update

01.18.2010


On 1/15 SBR reported that a BetPresto (unrated) player filed a sportsbook complaint form stating that a wager placed January 10th was yet to be graded. SBR contacted BetPresto to inquire, the bet was then graded.

Player comments:

Thank you very much for your assistance. The money has now been properly credited to my gaming account.

WSEX: Slow pay update

01.18.2010


WSEX (SBR rating C) currently owes six players that have reported being slow-paid $61,250. The requests were made as early as October of 2009. WSEX has not provided a time-line on when these players will be paid. Thirty players have confirmed $100,000 in payment from through their communication with SBR. According to WSEX management, the standard wait time for a regular mail check is thirty business days. SBR will update this report when payment is reported or new cases come in. If you have waited beyond thirty business days for payment from WSEX, please file a sportsbook complaint form. | View WSEX forum discussion

Bet911 bonus complaint resolved

01.18.2010


Bet911 (SBR rating C-) has agreed to pay the player from SBR's 1/16 report all winnings. The player was considered to be non-recreational and ineligible to receive bonus incentives. After a placing a few wagers the player was quickly limited. He was informed that if he did not wish to fulfill his rollover with his new limits he could forgo his bonus and 25% of winnings. SBR has spoken to Bet911 about this policy being non-industry standard. Bet911 has agreed to adjust its terms & conditions to reflect an updated policy with regard to bonus management. | View initial Bet911 report

JupiterSportsbook enters the SBR Rating Guide at D-

01.18.2010


JupiterSportsbook (SBR rating D-) is a sister book to Bet33 (SBR rating D-). Although the Bet33 brands have not failed to pay a player since their inception, they maintain low ratings due to the fact they were founded with capital derived from defunct sportsbook Apex Sports (SBR rating F) which closed doors while owing many players. Apex insisted at the time that they were insolvent.

From SBR's 11/19 report on Apex Sportsbook paying a player after five years:

Apex ownership was adamant at the time it closed its doors that they were not solvent. bet33 management assures SBR that bet33 and sister sportsbooks are well funded and it will repay players who had Apex Sportsbook balances at the time the sportsbook flat-lined. Apex victims are asked to write to Help@SportsbookReview.com so we may help in arranging payment."