A PlayTraders (SBR rating D-) player has submitted a six month old slow-pay complaint. On December 21st of 2009 the player requested a withdrawal of $899.13 via bank wire. He requested a follow up withdrawal of $250 on February 9th. He has yet to receive either payment. SBR is following up with PlayTraders, who is a member of the IGaming Software/ Futurebet Group.

SBRforum has announced a free World Cup 2010 Trivia Contest. The contest gives away a total $2,000 in prizes to SBRforum members and runs through July. The first two events take place tomorrow at 2PM and 7PM ET.

BetOnline247 (SBR rating D-) is back on-line. A BetOnline247 manager e-mailed SBR and claimed that the site is once again operational and that all withdrawals owed would be honored. BetOnline247 refunded several player deposits and kept winnings in their accounts. All players in need of assistance with BetOnline247 should fill out a sportsbook complaint form. SBR advises players to avoid BetOnline247 until it shows that it can pay its player debt.

BetPhoenix (SBR rating B+) website is currently down. This is the second time in the last two months BetPhoenix's website has went down unexpectedly. BetPhoenix's mirror site of  http://bettor2.betphoenix.com is up. Players are able to place bets via telephone at 1-888-238-8018. SBR will update this report after learning more about the BetPhoenix main website outage.

Stryyke (SBR rating D-) slow-pay complaint #31 has been reported to SBR. On May 17th a player requested €424 via Moneybookers. He has sent e-mails to Stryyke customer service which have went unanswered. Stryyke owes 31 players €27,873.85, and has declined to discuss cases with SBR any longer. Stryyke recently confiscated winnings from a player citing that players determined to be professionals are ineligible for any winnings.

A third BetHorizon (SBR rating B-) slow-pay complaint has been received. On May 6th a player requested £5000 to his Moneybookers account. He was informed that Moneybookers was backed up and that he would be put in the queue. As of June 8th, his payout has still not been credited - and BetHorizon has provided no further update on his withdrawal status. SBR will update this report.

BetCruise and Betliner have been added to the SBR Sportsbook Ratings guide at the mark of C. The books are operated by parent company Gamesys N.V. and are located in Curacao. There are no outstanding complaints on file from either sportsbook. Players with feedback for BetCruise and Betliner are invited to write to help@sportsbookreview.com.

A Unibet (SBR rating B+) account closure complaint has been received. On March 24th a player alleges that Unibet closed his account which held a €710.44 balance. Unibet requested the player confirm his Moneybookers and bank account information prior to sending his funds. Unibet made no indication as to why the account was closed and whether or not just his deposit would be returned or the entirety of his balance. This is the second outstanding complaint of Unibet closing a player's account without making a payment to the player. SBR is following up with Unibet.

A Globet (SBR rating D+) bonus complaint has been filed. In February of 2010, a German player deposited €100 and accepted a bonus offer of 100%. After making the required number of bets to release his bonus, Globet stated that players from Germany are no longer allowed to operate accounts, and denied crediting the bonus. Globet closed the player's account and has yet to return his deposit. SBR is investigating the bonus complaint.

A WSEX (SBR rating C-) slow-pay complaint has been reported. A player requested $225 on April 5th and $150 on May 6th and has yet to be paid from either request. This increases WSEX's total debt to players to $227,090 - the first unpaid payout request on file is October of 2009.

An Oddsmaker (SBR rating D-) slow-pay complaint has been reported. On May 6th a player deposited $1399 to Oddsmaker and increased his balance after play to $2499. On May 12th the player made a withdrawal request for his $2499 balance via Neteller. As of June 5th, the funds have not been transferred to his Neteller account.
Editor's update - On June 8th the player reported receiving his $2499 balance.

ABC Islands (SBR rating C) has paid a player that filled out a sportsbook complaint. The player had been trying to withdraw his balance since the first week in May.  ABC transferred $8000 to the player's BetCris (SBR rating A+) account. SBR is inquiring with ABC Islands on if other players can receive similar deals. The DPT Sports Group family, which includes ABC, Jazz Sportsbook, and LooseLines are currently slow-paying four other players for a total of $8500.

WSEX (SBR rating C-) is currently slow-paying 36 players a total $226,715. The oldest payout request was made in October of 2009. SBR's last WSEX slow-pay report published on May 14th detailed 33 players being owed $184,284. Since that time, three new WSEX players have come forward who are owed a combined $39,431.

WSEX player:

Skybook (SBR rating B-) moved to the BetPhoenix (SBR rating B+) platform at the start of last month. The relationship began as a hosting and service arrangement. BetPhoenix told SBR today that they officially own Skybook Sportsbook and stand for Skybook player balances.

Jazz Sportsbook (SBR rating C) and ABC Islands (SBR rating C) players have reported three new slow-pay complaints. Both betting sites were recently downgraded to C, along with LooseLines Sportsbook (SBR rating C) for failing to offer reasonable eWallet service to players. After losing the ability to offer Neteller, the DPT Sports Group family also began to slow-pay via Moneybookers and bank wire. Jazz management attributes the delays to failed processors and banking restrictions. $7500 is owed in total to the 3 players that wrote to SBR for assistance; this increases the amount owed by Jazz to $16,500 to 5 players. Players in need of assistance with Jazz, LooseLines, and ABC Islands are asked to submit sportsbook complaint forms.

BetWay (SBR rating D-) has confiscated €700 from a player that it claims wagered in shared environments. BetWay closed the player's account and returned his deposit, minus a 10% 'administrative fee'. The player admits wagering from public WiFi spots, but claims not to be connected with any other gaming accounts.

A BetHorizon (SBR rating B-) slow-pay has been reported. This is the second BetHorizon slow-pay complaint in as many days. A player requested a payout for 1427 GBP on May 12th to Moneybookers and was informed his payout would be delayed up to 15 days. As of June 3rd, BetHorizon has still yet to pay his funds.

BetSportsWeb (SBR rating D) is currently slow-paying 9 players a total $36,284, the first payout was requested in January of 2010. BetSportsWeb management initially refuted some player claims but was unable to substantiate its claims to SBR. BetSportsWeb recently closed the account of a player that submitted a sportsbook complaint form.

A BetHorizon (SBR rating B-) player has submitted a $3000 slow-pay complaint. On May 10th the player attempted the withdrawal via Moneybookers, but was allegedly informed by a BetHorizon manager that Moneybookers would take time. The player details being told by BetHorizon CS that a wire was being sent to Moneybookers to replenish their account. As of June 2nd, the player has still not received payment. SBR is investigating.

The DPT Sports Group, which consists of Jazz Sportsbook, LooseLines, and ABC Islands recently lost the ability to offer Neteller to its players. Consequently, players have forced longer than normal payout times and have scrambled to find a suitable alternate method to withdraw funds. In two slow-pay complaints filed with SBR in the last week, LooseLines and ABC Islands players reported poor and conflicting customer service. Player 1 has been attempting to withdraw $5,000 since early May, player 2 has attempted to withdraw $4000 during this time. Players with outstanding payment requests, or players who have been unable to receive confirmation that their funds would be sent are asked to file sportsbook complaint forms. The DPT Sports Group family has had their rating lowered to C.

A Sportsbetting.com (SBR rating C-) player claims to have lost his $1710.92 balance as a result of a software error. The player attempted to sit at the Sportsbetting.com poker table and clicked an open seat, when he claims a technical error message displayed on the screen which froze his poker client. After rebooting the client and logging back into his Sportsbetting.com account, the player claims his $1710.92 balance was missing. SBR is following up on the complaint.

Casineto (SBR rating D-) has failed to keep its payment time-line. After projecting that players would receive payment by May 24th, then extending to May 28th on account of a Christian holiday, Casineto has still failed to make payment to any of the 17 players that filed slow-pay complaints. SBR will update this report if new information becomes available.

Editor's note: This matter is resolved.

A Bet365 (SBR rating C) player has submitted a sportsbook complaint. The player funded his Bet365 account with a 2000 Leva deposit on March 13th. After a few weeks of play, Bet365 locked the account and requested proof of ID. The player claims to have provided this, yet is still locked out of his account which holds a balance of 10,000 Leba. SBR is following up with Bet365.

Stryyke (SBR rating D-) has confiscated €529 in winnings from a player that filed a slow-pay complaint. Stryyke again cited its obscene rule that bettors it determines are professional will not receive any winnings. SBR considers the action theft and urges players to avoid Stryyke.

Interwetten (SBR rating B-) has voided the past-posted wager a player made on a Turkish basketball game. The player wrote to SBR for assistance on May 29th after Interwetten initially settled the bet as a loser, despite being accepted after the game began.

Interwetten player: