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News on scam sports betting operations, events and business deals within the offshore sports gambling industry.

BetDOS player reports payment

02.10.2010


The BetDOS (SBR rating D+) player from SBR's February 2nd & 9th reports has confirmed payment. BetDOS sent $500 to the player via cash transfer this morning. In total SBR has five outstanding slowpay complaints against BetDOS with $5408 owed players. The earliest payment was requested on December 10th.

Bet911 bonus complaint received; player has not met average activity wagers

02.10.2010


Bet911 (SBR rating C-) uses activity day credits to count toward a players rollover in addition to the standard X time rollover. In a complaint filed with SBR on February 9th, a player complains that the unusual rule was not brought to his attention at the time the bonus was accepted. Bet911's rule on activity wagers states the following:

 

 

In regards to the days of activity a player must again wager what he would normally wager on a bet in order for it to count as an activity day credit. If the player normally plays 100 dollar wager and wants a withdraw but still has activity days left he must still wager that 100 a day to get credit for it. He can not bet less than that for it to count as an activity day. The rule is not in place to prevent dormancy but instead to prevent a player from hitting a few larger wagers and then lowering his bet amount to complete rollover. At the time of your request for a withdraw your average wager will be figured out by taking the amount that you have wagered and dividing it by the number of wagers that you have placed. If it looks that you intentionally bet smaller wagers to lower your average wager these bets will not be considered when it comes time to figure your average wager for an activity day but they will be figured in on your rollover.


On December 4th the bettor deposited €475 and received a 30% cash bonus. The bonus was accompanied by a 9X rollover of deposit and bonus amount. On December 27th the 9X rollover was completed. The players balance at this time was €6500. At this time the player made a withdrawal request which was canceled by Bet911 due to 30 days of activity wagers not being met. In this case, Bet911 asks the player to bet an additional €467 for 21 more days before being able to cashout his winnings. SBR's position is that non-industry standard bonus terms must be presented clearly to a player at the time the bonus is accepted to avoid confusion.

 

 

02.09.2010

A Casineto (SBR rating D-) player has confirmed payment after a 5 month slowpay. The player initially requested payment on July 17th for €500. He reported the good news this morning to SBR. After an updated tally SBR has recorded 40 Casineto slowpay complaints in the last six months, 30 of which remain outstanding. Players are owed €17,321 in total with the oldest payment request made on June 13th.

Player:

I received full payment from them just yesterday. It only took months.

02.09.2010


A former Apex Sportsbook (SBR rating F) player has written in after reading SBR's report on Jupiter Sportsbook (SBR rating D-) being added to the SBR sportsbook ratings guide. The player maintained a balance of $13,100 at the time Apex closed shop and walked away with players balances. Apex eventually financed a new venture, Bet33 (SBR rating D-). Bet33 opened at the mark of F, however after four years without a no-pay complaint the rating was reassessed. Bet33 has made promises to SBR that it would reopen Apex cases and use its new resources to pay players. Although Apex Sportsbook denied its solvency at the time it shutdown, Bet33 was founded in part by player debt.

02.09.2010


On January 15th a BetDOS (SBR rating D+) player requested a $500 Moneygram payment, this was after being forced to rollover his balance once more after an alleged ownership change. BetDOS waffled in providing a clear payment timeline to the player, yet on the morning of Money February 8th assured him that due to his continued patience he would be sent a cash transfer that day with fees waived. The player spoke to GM Mark Roberts and CS manager 'Tina'. After noon passed live chat was taken offline. The player waited all night and no Western Union notice was delivered to him.  His $500 remains outstanding. In total SBR has received six slowpay complaints against BetDOS. BetDOS has $5908 in player debt with the earliest payment request made on December 10th.

GamblersPalace complaints total $6025; five players owed

02.08.2010


Five GamblersPalace (SBR rating C) slowpay complaints have been received. Two of the payment requests were made in September of 2009, the other three were initiated in December. A total $6025 is owed to the players. GamblersPalace has in two instances changed bonus terms after the fact and forced players to complete additional rollover. GamblersPalace is a sister sportsbook to SkyTower (SBR rating C).

02.08.2010


A new Stryyke (SBR rating D) slowpay complaint has been filed. A bettor attempted to withdraw of €775 on January 18th via bank transfer. He sent multiple emails to Stryyke customer service and has yet to receive a timeline on when he can expect to receive his funds. This marks the eleventh outstanding Stryyke slowpay. Stryyke's debt to players is now €6008.86 with the oldest payment request made on October 18th.

Bet33 (formerly Apex Sportsbook) fails to pay stiffed players

02.06.2010


Bet33 (SBR rating D-) management has not kept its promise to repay players who held balances at Apex Sportsbook (SBR rating F) at the time the sportsbook flatlined. Unpaid player balances helped create the Bet33 operation, which has the same ownership as the defunct Apex Sportsbook. Bet33 was upgraded from F to D- in July of 2009 after there were no nonpayment reports in more than three years.

MyBet (unrated) slowpay reported

02.05.2010


A complaint has been filed against MyBet (unrated). A player deposited €20 on January 9th, after 11 days of play his balance increased to €225.80. On January 20th, after supplying ID, he requested a withdrawal to Moneybookers. As of February 5th no payment has been sent. SBR will investigate the claim. | View SBR sportsbook ratings guide

02.05.2010

A Heroes (SBR rating D) slowpay complaint has been reported. The player requested a withdrawal of his $3807.19 balance to Moneybookers on August 2009. He states that a total of 10 emails were sent to Heroes, each of which were answered with generic replies that payments would resume soon. Heroes players have filed 13 slowpay complaints with SBR for a total of $78,165.19 in owed funds. In SBR's February 4th report, Heroes claimed that the company was in the process of merging with another gaming firm, which would allegedly give Heroes the ability to pay players.

02.05.2010


A Stryyke (SBR rating D) player has confirmed payment. On October 18th the player requested €1299 via Moneybookers. The withdrawal time was attributed to processor  delays and a lengthy auditing procedure by Stryyke called a 'KCY' check.

Stryyke:

The KCY includes :
1.    Verification of the player identity, proof of age and address
2.    Determination of the sources of funds
3.    Verification of the Payment method
4.    Verification and Maintenance of the player records (activities and games)

For some payout request, we run the KYC and if necessary check if there is any problem of addiction.
The all procedure can take between 2 weeks and 2 months depending on the player.


Stryyke currently owes 10 players €5233.86. Players experiencing payment delays from Stryyke are invited to submit sportsbook complaint forms.

March Madness Bracket Tourney - $15,000 prizepool

02.05.2010


SBR Forum has announced a March Madness Bracket Tourney. The $15,000 prizepool tournament is free to play. View March Madness Bracket Tourney registration thread for more details on how to signup and play.

02.04.2010


HeroesCasino (SBR rating D) owes 12 players $74,358. The earliest payment request was made on June 3rd. Heroes has not denied its financial hardship to players yet has continued to market itself and look for more customers that it cannot afford to pay. In a letter addressed to a player dated February 3rd, Heroes management alluded to a potential bailout on the horizon which would allow the troubled company to clear up thousands in player debt.

Heroes:

Good day, after review of your account, it appears that we will be able to directly put $200 back to your card. However the remaining 1700 requested will be on hold due to the email below. Please advise if you would like me to proceed with the CC refund.

At this time we have begun performing all due diligence with a Gaming Firm that has agreed to merge with Heroes, with this happening we will have the opportunity to settle all pending withdrawals. While the process of due diligence in which a full review of all company and client accounts is taking place all payouts will continue to be delayed until completion.
 
Being aware that some of you have been waiting a long time to receive your funds and hearing that you have to wait longer is probably not appealing however there is now a clear end in sight to your wait.
 
I would like to take this time to personally apologize for the length of time this whole process has taken, as I have stated it was never the intention of Heroes or myself to mislead you in anyway.  Due to unforeseen circumstances we found ourselves in this situation but rather than lie down and give up we continued on trying to make Heroes better and settle the payouts owed. Now with the addition of the NEW casino and our new partners we will have completed our mission.
 
Thank you for your extreme patience during these stressful times.


SBR will continue to monitor the situation with Heroes and the alleged upcoming merge. Players that have outstanding balances with Heroes are encouraged to submit sportsbook complaint forms.

Casineto addresses slowpay complaints

02.04.2010


Casineto (SBR rating D-) has addressed the slowpays reported to SBR. Casineto has stated the following, generic message to SBR:

Casineto:

Unfortunately, there are some delays in the payments but we can assure you and our players too, that we try to settle these requests as quickly as possible. We apologize for the inconveniences!

SBR has recorded two slowpay complaints against Casineto this month for $1130. SBR has received over 30 slowpay complaints against Casineto, 15 of which are confirmed as outstanding for a total $6,660. SBR will write to all Casineto players on file to confirm payment status.

VivaMacau remains offline with player funds

02.04.2010


VivaMacau (unrated) remains offline with player funds. SBR has sent multiple inquiries directly to ownership of VivaMacau and has to this point not received a reply. Six complaints have been filed from players that used the lowkey sportsbooks are collectively owed €8315. While VivaMacau ownership has not yet released any official statement regarding the reported six months of downtime, players are still encouraged to file sportsbook complaint forms to log their disputes in the event that VivaMacau surfaces.

Free $1250 Handicapping Contest registering at SBRpicks.com

02.03.2010


SBR Forum has announced a free $1250 Handicapping Contest. The free contest will take place at SBRpicks.com, the proprietary contest platform which offers dynamic lines, automatic grading, and a variety of contest types. All that is required to participate is an SBR Forum posting account.

WSEX confiscates $14,719 in casino winnings

02.03.2010


WSEX (SBR rating C) cancels $14,719 in Pai Gow winnings. From December 13th to 15th a bettor played 564 hands of Pai Gow, winning $14,719. On December 26th his account was deactivated and WSEX confiscated all winnings. An investigation of the dispute showed that the player found a discernible pattern - WSEX's random number generator was not random. After identifying the pattern, the player bet $100 when he expected to win, and $1 when he expected to lose. When he bet $100 the player won 98.1% of his hands.

WSEX concluded that the player was cheating via statistical analysis, claiming that the odds of a player winning this percentage of bets were astronomical. WSEX offered no evidence that the player actually cheated, altered hand outcomes or otherwise did anything to interfere with the softwares operation. WSEX argues that the player's ability to predict hands justifies voiding winnings.

WagerHub agrees to pay player

02.03.2010


WagerHub (SBR rating D-) has agreed to pay the player from SBR's February 1st report. WagerHub has informed SBR that a payment of $2500 was sent to the player last night. Originally his betting account was closed and an $8200 balance deducted due to what was labeled nonrecreational play. WagerHub told the player that his $500 deposit would be refunded and winnings nullified. WagerHub has stated it will make arrangements to send the rest of the winnings. SBR will update this report once the entire balance is confirmed as paid. | View WagerHub complaint.

02.02.2010


Two new BetDOS (SBR rating D+) slowpay complaints have been received. One player requested a $500 Moneygram on January 15th and has yet to receive his funds. The second player initiated a payout request on January 12th for $1567 via Moneybookers. BetDOS customer service has cited an absent manager as the reason for payment delays.

BetDOS CS:

The problem is that before he was in the office every day, and now he's away and not logged in enough.


In total SBR has recorded six outstanding slowpay complaints against BetDOS. $5908 is owed to players with the oldest requested initiated on December 10th.

Bet911 enforces non-industry standard bonus requirement

02.02.2010


Bet911 (SBR rating C-) has enforced a non-industry standard bonus rule. A player funded his Bet911 account with $400 on January 12th. He accepted a 30% cash bonus which carried a 5X rollover. Although the player has completed his rollover after nearly three weeks of play, Bet911 is requiring the player to wager exactly $404 for 10 more days to fulfill his "activity days wager". Bet911 has a rule that requires players to fulfill a specified number of activity day wagers for each promotion. The rule is not in place to prevent dormancy but instead to prevent a player from hitting a few larger wagers and then lowering his bet amount to complete rollover. It is not clear by reading the Bet911 fineprint exactly how the average activity wager figure is reached.

Bet911 T&C:

In regards to the days of activity a player must again wager what he would normally wager on a bet in order for it to count as an activity day credit. If the player normally plays 100 dollar wager and wants a withdraw but still has activity days left he must still wager that 100 a day to get credit for it. He can not bet less than that for it to count as an activity day.


Bet911 has claimed the player agreed to completing 15 activity day wagers prior to accepting the promotion. SBR will address the complaint with Bet911 and ask for a clearer breakdown of what constitutes an activity day wager. If rules are non-industry standard, they must be clear and specifically brought to a players attention. Non-standard rules cannot be buried in the fineprint of the terms and conditions page.

5Dimes performing site maintenance

02.02.2010


5Dimes (SBR rating A+) has informed SBR that it is performing site maintenance. Players are currently unable to login into their online accounts but may place a wager by phone. 5Dimes estimates the maintenance to be complete within 30 minutes.