A Bet365 (SBR rating C) complaint has been received. On March 13th a player signed up via Bet365 and began placing wagers. After increasing his balance to €7600, Bet365 froze the account and requested ID. The player sent a copy of his ID to Bet365. After contacting Bet365 a number of times since his account was frozen on March 17th, the player has been provided no new information regarding his account status . SBR is investigating the complaint.

BetOnBet (SBR rating F) remains off-line with player funds. The Malta based sportsbook went off-line in August of 2009 and at the time displayed a message to players that complaints could be lodged wth liquidators. Thirty two players filled out sportsbook complaint foms with SBR. BetOnBet owes these players $26,990.

BetOnBet player:

Six Casineto (SBR rating D-) slow-pay complaints have been filed. In total the players are owed $947 with payments requested from August 2009 through April of 2010. This increases Casineto's number of slow-pay complaints to 12. Casineto's debt to players is now $5411. Casineto management has declined to discuss the payment delays with SBR.

Casineto:

Stryyke (SBR rating D-) has declined to discuss the 22 outstanding slow-pays and €18,797.20 in player debt with SBR. Stryyke initially addressed SBR inquiries, the last reported payment from a Stryyke player was on March 3rd. Since this time, Stryyke has objected to the coverage received on SBR and made the decision to withdraw from discussions with SBR regarding player payment delays. Stryyke has claimed that most delays are caused by lengthy verification procedures, volume of withdrawals and the size of their staff. Stryyke is controlled by a marketing company based in Australia although they claim the sportsbook is operated in Malta.

On April 28th, SBR received complaints that Bet911 (SBR rating C-) was not paying players out via Moneybookers. After one day, Bet911 addressed the reports by claiming that multiple fraudulent transactions were made by their players using the Moneybookers system. Bet911 initially vowed to pay players out via alternate methods, such as by check, before back-tracking and declaring that no player who requested a Moneybookers withdrawal would be paid prior to completion of an internal investigation. Despite this statement, hours earlier the player from SBR's April 29th newswire reported payment. Bet911 has not returned any of SBR's communication since April 29th. Additionally, Moneybookers has taken issue with Bet911's stance concerning why players were not being paid out via Moneybookers. Moneybookers has stated to SBR that Bet911 has insufficient funds to complete their payments to customers. SBR has lowered Bet911's rating to C-.

Moneybookers:

A BetCascade (SBR rating F) no-pay complaint has been received. A bettor that requested $1,532 in March of 2009 detailed his frustration with the scam sportsbook. BetCascade owes millions of dollars to players, and has turned into a no-pay sportsbook on the worst sportsbooks blacklist. An SBR representative phoned BetCascade posing as a player asking to deposit funds and was provided instructions by BetCascade; additionally, the site has been maintained and still markets toward new depositors, while paying no winners.

Skybook (SBR rating B-) has moved to the  BetPhoenix (SBR rating B+) platform. SBR will reevaluate Skybook after confirming the business relationship between the two sportsbooks.

A Bet911 (SBR rating C) payment complaint has been received. On April 19th a player requested a $1500 withdrawal to his Neteller account. On April 26th Bet911 informed the player both Neteller and Moneybookers were unavailable for payment, and he would have to instead accept a check withdrawal. SBR is asking that Bet911 remove eWallet offerings as withdrawal options from its website whilst players are unable to use these methods. On April 29th, SBR reported that Bet911 was conducting an "internal investigation" on all Moneybookers accounts after receiving five allegedly fraudulent transactions.

Through the month of May SBRforum posters are asked to cast their vote for the best bookmakers. Posters are invited to give their top three sportsbooks with their highest rated book first. Six points will be awarded for the first choice, four points for second place and three points for third. After tallying up the final scores, the top five point earners will be displayed at the head of the forum. Vote here!

WSEX (SBR rating C-) slow-pay reports have continued to flow into the SBR mailbox. Three new payment complaints were filed with SBR this week. One player requested two payments for $2997 and $2995 in January of 2010. In total 31 unique WSEX slow-pays remain outstanding. WSEX's debt to players has increased to $163,011 with the oldest payout requested in October of 2009. SBR asks that players with open disputes against WSEX fill out a sportsbook complaint form.

Player to WSEX:

Stryyke (SBR rating D-) currently owes 22 players €18,797.20. The oldest payment was requested in May of 2009. The last payment reported by a Stryyke player  was on March 3rd. Stryyke claimed on  April 19th that a player who requested a withdrawal of €473.85 on February 22nd was paid. The player denied this to SBR.

Player:

Bet911 (SBR rating C) has addressed the Moneybookers complaints reported on April 28th. Bet911 has claimed that 5 unrelated players allegedly made fraudulent Moneybookers transactions to and from Bet911, and as a result the decision was made to remove Moneybookers as a withdrawal option pending the outcome of an internal investigation. All players are being offered to receive check payments in place of Moneybookers. SBR is asking that Bet911 not impose any additional withdrawal fees should players be forced to receive checks while Moneybookers is unavailable.

Bet911:

A BetUS (SBR rating C) bonus complaint has been reported. In January of 2010 a player deposited $2000 with BetUS in exchange for a $700 free-play bonus with a 6 time rollover. After thinking he had cleared the rollover, BetUS instead stated that all wagers placed on non-major soccer leagues would not count toward rollover. Following SBR's inquiry, BetUS stated that the policy was outlined under their free-play wagering rules page. SBR examined the page and found that the only rollover provision was regarding MLB wagers. The page lists no rollover exemption for non-major soccer leagues. Sportsbooks must explicitly spell out which leagues or bet types will not count toward fulfilling rollover; in this case BetUS has not done so. SBR is asking BetUS to honor all soccer wagers placed and to update its free-play page with specific rollover terms.

Three Bet911 (SBR rating C) Moneybookers complaints have been received. Player 1 requested a withdrawal of £615 on April 19th and was informed that Bet911 had no funds in Moneybookers despite it being listed as a valid payment option on the Bet911 website. Players 2 and 3 requested Moneybookers payouts on April 23rd & 27th respectively and were informed that there were fraud issues with Moneybookers and that the Bet911 Moneybookers account was allegedly compromised.  All players were offered to receive checks instead until Moneybookers access is restored. SBR is investigating the complaints.

PaddyPower (SBR rating B+) has re-opened the player's account from the April 27th bonus complaint and credited the £1000 free bet after discussing the case with SBR.

A Sportsbook.com (SBR rating D-) player has written in stating that his account was frozen, and deposit refunded. The player had a balance of $3,000; Sportsbook.com refunded his $300 deposit. SBR is investigating the complaint.

A PaddyPower (SBR rating B+) bonus complaint has been received. A player deposited for the £1000 free bet promotion running for Cheltenham racing. After making the required number of wagers, PaddyPower closed the bettor's account citing business reasons and chose not to issue the free bet. SBR is following up with PaddyPower.

A WagerHub (SBR rating D-) slow-pay complaint has been reported. A player alleges that he initiated a withdrawal of $1400 in December of 2009 and has yet to receive payment. WagerHub was most recently reported on SportsbookReview for their decision to confiscate $1900 in player winnings. WagerHub is on the SBR sportsbook blacklist as an outfit to avoid.

BetPhoenix's (SBR rating B+) website is currently down. Players are able to access their accounts via the BetPhoenix mirror site at  http://bettor2.betphoenix.com. SBR will update this report as more information is learned on the BetPhoenix downtime.

Editor's note: BetPhoenix's main page came back on-line shortly after midnight. 

A Casineto (SBR rating D-) slow-pay complaint has been reported. A player requested $54 to his Moneybookers account on October 8th, and has yet to receive his funds. On April 23rd SBR reported on a Casineto player being paid after a 10 month slow-pay. Casineto currently owes six players that have filed slow-pay complaints $4464, the oldest withdrawal request was made in May of 2009.

Player comments:

Stryyke (SBR rating D-) has seized a player's €5,697 balance after concluding the player was chip-dumping within Stryyke's poker network. Chip-dumping is the process of intentionally funneling money to other accounts within a poker game, this is typically done between two or more accounts as a way to evade an insufficient deposit, or to circulate ill-gotten funds. SBR has asked Stryyke for evidence and complete game logs to support its claim. This report will be updated. On April 22nd, Stryyke made SBR headlines for a decision to cancel winning bets on an NBA game due to allegedly receiving "suspiciously" lopsided action on the game in their sportsbook. Stryyke's solvency has been under question in recent months as the sportsbook is currently slow-paying 22 players €18,797.20, with the oldest payment requested in May of 2009.

Player:

An EnterBet (SBR rating D-) player has reported being slow-paid $5,300. He requested $1,000 on February 7th, $1,900 on February 14th, and $2,400 on February 28th. On April 10th EnterBet credited the player's gaming account with $1,900, which is the amount of his second payment request. After calling to speak with EnterBet, EnterBet claimed they could not remove the credit from his account and provided no other updates on the payout status for this amount nor the two other outstanding withdrawal requests. EnterBet allegedly threatened to charge the player $100 for each phonecall made in regard to his payment status. To date no payments have been received from EnterBet. SBR inquiries have been ignored.

Casineto (SBR rating D-) has paid a player following a 10 month slow-pay. The player confirmed recieving his $900 withdrawal request to SBR today. Five slow-pay complaints remain open against Casineto; the players are owed $4410 collectively and their payouts were requested ranging from May 2009 to April 1st of 2010. SBR will update as payments are confirmed or new payment complaints are reported. Players with outstanding withdrawal requests at Casineto are asked to fill out a sportsbook complaint form.

Dimeline Sportsbook (SBR rating D) has agreed to grant the player from the April 19th bonus complaint an additional 90 days to complete his rollover. On January 5th of 2009 the player deposited €2000 and received a 100% bonus with an 8X rollover. The following January the rollover had still not been completed, and Dimeline then removed the bonus from the player's balance; converting the funds to "free money", which is a commissions-based rewards program. Dimeline maintained that the bonus carried a 3 month rollover requirement. The player flatly denied having been informed of any such requirement. Dimeline was unable to provide conclusive proof that the term was listed on their website at the time. Dimeline currently publishes the 3 month rollover requirement on their bonus promotions page. After discussions with SBR, Dimeline has agreed to credit the player's bonus funds back into his account and to allow him an additional 90 days to complete the rollover.

Dimeline Sportsbook (SBR rating D) has agreed to grant the player from the April 19th bonus complaint an additional 90 days to complete his rollover. On January 5th of 2009 the player deposited €2000 and received a 100% bonus with an 8X rollover. The following January the rollover had still not been completed, and Dimeline then removed the bonus from the player's balance; converting the funds to "free money", which is a commissions-based rewards program. Dimeline maintained that the bonus carried a 3 month rollover requirement. The player flatly denied having been informed of any such requirement. Dimeline was unable to provide conclusive proof that the term was listed on their website at the time. Dimeline currently publishes the 3 month rollover requirement on their bonus promotions page. After discussions with SBR, Dimeline has agreed to credit the player's bonus funds back into his account and to allow him an additional 90 days to complete the rollover.