For the current 10 most breaking online sportsbook news items, visit the Sportsbook Review homepage.
 

SPORTS BETTING INDUSTRY NEWS RSS

News on scam sports betting operations, events and business deals within the offshore sports gambling industry.

BetSportsWeb disputes player's SBR complaint

04.20.2010


BetSportsWeb (SBR rating D+) has challenged the accuracy of the SBR report posted on April 8th. The player in the report stated to SBR that he requested a $1000 payment on March 9th, and had yet to receive his funds at the time of filing his SBR complaint. BetSportsWeb has stated that the player had not yet provided any ID documentation, and that his payment request was not processed yet due to this.

WagerHub stands by decision to confiscate $1900 in player winnings

04.20.2010


WagerHub (SBR rating D-) is standing by its decision to confiscate $1900 in player winnings. A player deposited $500 on January 14th for a 56% freeplay and 44% cash bonus; he increased his balance to $8900 and in the process completed his 10X rollover. His account was then suspended by WagerHub for being non-recreational. WagerHub decided to pay only 80% of the player's balance stating that bonuses were only intended to be accepted by recreational players. SBR considers the action theft. SBR readers discuss WagerHub confiscation.

Canbet bonus complaint

04.20.2010


A Canbet (SBR rating C-) bonus complaint has been received. On February 22nd, a player deposited $250 and received a $125 bonus. Canbet's T&C required the player rollover the bonus amount six times before the bonus amount would be moved into the cash balance. Canbet did not state that only certain bets count towards this rollover. It only counted bets made when a player's non-bonus balance was already tied up in wagers. There was no rule or explanation stating this policy. Canbet's interpretation of its own rules in this regard does not conform with the industry standard - unless stated otherwise, any bet made counts towards rollover.

BetAtlas players moved to BetHorizon

04.19.2010

BetAtlas (SBR rating B-) players have been moved to sister sportsbook BetHorizon (SBR rating B-), under the HorizonSports S.A. platform, which uses BLR Technologies software. The former BetAtlas site now redirects to agent/PPH website Wagergolf.com. Any players with balance discrepancies after logging into BetHorizon are asked to fill out a sportsbook complaint form.

Dimeline Sportsbook bonus complaint standstill

04.19.2010


No progress has been made in the Dimeline Sportsbook (SBR rating D) bonus complaint reported on SBR in March. On January 5th of 2009 a player deposited €2000 with Dimeline and slowly began to wager toward his rollover requirement. On January 1st of 2010 Dimeline removed €4505 in bonus funds from the account citing that the rollover was not met within 3 months of his deposit. The player disputes that the rollover was timed, and has provided an e-mail transcript where the Dimeline Sportsbook sales manager reiterated the bonus terms in early 2009 prior to his deposit. No such mention of a 3 month rule was intact. SBR is asking Dimeline Sportsbook to return all bonus funds to the player's account and to allow him to resume filling rollover. Any such bonus terms added by Dimeline Sportsbook after the player's deposit cannot be applied retroactively.

Dimeline Sportsbook bonus complaint standstill

04.19.2010


No progress has been made in the Dimeline Sportsbook (SBR rating D) bonus complaint reported on SBR in March. On January 5th of 2009 a player deposited €2000 with Dimeline and slowly began to wager toward his rollover requirement. On January 1st of 2010 Dimeline removed €4505 in bonus funds from the account citing that the rollover was not met within 3 months of his deposit. The player disputes that the rollover was timed, and has provided an e-mail transcript where the Dimeline Sportsbook sales manager reiterated the bonus terms in early 2009 prior to his deposit. No such mention of a 3 month rule was intact. SBR is asking Dimeline Sportsbook to return all bonus funds to the player's account and to allow him to resume filling rollover. Any such bonus terms added by Dimeline Sportsbook after the player's deposit cannot be applied retroactively.

Dimeline Sportsbook bonus complaint standstill

04.19.2010


No progress has been made in the Dimeline Sportsbook (SBR rating D) bonus complaint reported on SBR in March. On January 5th of 2009 a player deposited €2000 with Dimeline and slowly began to wager toward his rollover requirement. On January 1st of 2010 Dimeline removed €4505 in bonus funds from the account citing that the rollover was not met within 3 months of his deposit. The player disputes that the rollover was timed, and has provided an e-mail transcript where the Dimeline Sportsbook sales manager reiterated the bonus terms in early 2009 prior to his deposit. No such mention of a 3 month rule was intact. SBR is asking Dimeline Sportsbook to return all bonus funds to the player's account and to allow him to resume filling rollover. Any such bonus terms added by Dimeline Sportsbook after the player's deposit cannot be applied retroactively.

Dimeline Sportsbook bonus complaint standstill

04.19.2010


No progress has been made in the Dimeline Sportsbook (SBR rating D) bonus complaint reported on SBR in March. On January 5th of 2009 a player deposited €2000 with Dimeline and slowly began to wager toward his rollover requirement. On January 1st of 2010 Dimeline removed €4505 in bonus funds from the account citing that the rollover was not met within 3 months of his deposit. The player disputes that the rollover was timed, and has provided an e-mail transcript where the Dimeline Sportsbook sales manager reiterated the bonus terms in early 2009 prior to his deposit. No such mention of a 3 month rule was intact. SBR is asking Dimeline Sportsbook to return all bonus funds to the player's account and to allow him to resume filling rollover. Any such bonus terms added by Dimeline Sportsbook after the player's deposit cannot be applied retroactively.

Two Stryyke players reportedly paid

04.19.2010


Stryyke (SBR rating D-) has reported that two of the 23 players owed have been paid. Player #1 requested a payout of €616.90 from Stryyke on December 11th. Player #2 requested €473.85 on February 22nd. Stryyke still owes 21 players a total €17,662.20, with the oldest payment request made in May of 2009.

Editor's note: Since the time of this report, a third Stryyke player has contacted SBR reporting payment of €750 from a February 25th payment request.

Oddscompany declines to discuss funds confiscation

04.19.2010


On April 16th SBR reported that Oddscompany (unrated) seized a player's entire balance for allegedly accessing his account with an IP linked to a second account. The player funded €90 into his account on March 24th and increased his balance to €286.10. After making a withdrawal request on April 11th, Oddscompany confiscated the entire balance and cited a line from their terms and conditions allowing the removal of up to €100 as an administrative fee if it is determined the player is linked to multiple accounts. Oddscompany stated it would not reverse its decision to SBR, and declined to elaborate.

Stryyke management to discuss slow-pays with SBR

04.18.2010


Stryyke (SBR rating D-) management has scheduled a conference with SBR Monday morning to discuss the 23 slow-pays on file. In previous discussions Stryyke has pinned the blame on the delays to the size of their staff, volume of withdrawals, and identity verification. SBR will inquire extensively on the status of the 23 players who are collectively owed €18,752.95, with the oldest payment request made in May of 2009.

WSEX slow-pay received

04.17.2010


A WSEX (SBR rating C-) slow-pay complaint has been received. On February 10th a player requested $995 via check, he has yet to receive his funds as of today. This is the 26th player that has contacted SBR for assistance with WSEX. WSEX owes $151,395 to players, with the oldest payment requested in October of 2009.

HeroesCasino will remain off-line

04.17.2010


HeroesCasino (SBR rating D-) has failed to consummate a deal with new ownership as expected. HeroesCasino will remain off-line pending a bailout from another sportsbook, or a potential new buyer.

BetFred slow-pay complaint resolved

04.16.2010


The BetFred (SBR rating B-) player from SBR's April 15th report has been paid.

Player comments:

Since filing my complaint, I am pleased to report that Betfred have now paid me in full and there are no outstanding issues with them.

Matchbook back on-line

04.16.2010


Matchbook (SBR rating B-) is back on-line. Players with questions on canceled offers or account related queries can reach Matchbook via live help or telephone at 1-877-586-9477.

HeroesCasino remains off-line

04.16.2010


HeroesCasino (SBR rating D-) remains off-line. SBR has yet to make contact with interested buyer to determine how discussions with Heroes concluded

Matchbook website down

04.16.2010


Matchbook's (SBR rating B-) website and phone lines are currently down. Matchbook has stated the following to SBR:

Matchbook:

The site has been down since 5 pm EST, due to a routing problem at the Cable/Wireless hosting hub in Antigua.  We will provide updates as soon as available, and do not expect an extended outage. All mirror sites run through cable & wireless, so they are out as well. Our apologies for the unscheduled downtime.  Pls note that all of today's markets will be suspended and flushed of open offers before trading resumes.

 

WSEX October slow-pay update

04.16.2010


A WSEX (SBR rating C-) player that requested $27,000 in October has received his second $3,000 payment today. The player is still waiting on seven additional checks. WSEX currently owes $150,400 to 25 players, with the oldest payment requested in October of 2009.

WagerHub confiscates $1900 in winnings

04.16.2010


The WagerHub (SBR rating D-) player who was the subject of SBR's March 3rd sportsbook complaint had $1900 in winnings confiscated by WagerHub. Initially the player's account was frozen due to non-recreational play, then WagerHub came forward with allegations that his account was accessed from IP's outside of his geographic location. The player was able to reasonably prove that his account was never controlled by a third party.

The player deposited $500 on January 14th in exchange for a 44% cash bonus and 56% freeplay bonus. The total rollover for the 100% promotion was 10X. When his account was suspended with a balance of $8900, rollover was complete. WagerHub removed $1900 in funds stating that bonuses could not be redeemed by non-recreational players. WagerHub agreed only to pay $5600 to the player. $300 was used in withdrawal fees, and the remaining $1100 was played and lost pending his withdrawal. SBR considers the action of removing winnings from an account that have already been rolled over theft.

Sportsbetting.com addresses player complaint

04.16.2010


Sportsbetting.com (SBR rating C-) has addressed the sportsbook complaint reported on April 12th. Sportsbetting.com has stated that the player had mismatching names on the ID documents provided, and took more than a month to reply with the required information, causing the payment delay. Sportsbetting.com has stated that the payment was processed as normal after the player's account was verified. 

In a second case, a player requested a wire transfer of $1127 on March 26th and has yet to receive his funds. Sportsbetting.com has stated the processed wire which left their account is missing, and that it can take up to 4 weeks for the bank to return the money.

Oddscompany confiscates deposit+bonus due to shared IP

04.16.2010


A player deposited €90 into his Oddscompany (unrated) account on March 24th. After increasing his balance to €286.10 he requested a withdrawal to Moneybookers on April 11th.  At this point Oddscompany removed all winnings from the player's account and charged an €88.20 processing fee due to his account using the same IP address as another player.

Oddscompany:

As mentioned before we found out that two accounts in our database have used exactly the same IP-adress. The fact that several other factors in these accounts are exactly the same, it was obvious for us that you made a double account. This is according to our GTC’s not allowed. XIII. Supplementary conditions for online bets (Internet bets)
 
5. Only one registration per user is allowed and the account-keeping and the placement of bets are only on one’s own account. In case of violation, all opened betting accounts of the user will be closed, all placed bets and all movements on the betting accounts will be cancelled. For the cancellation the bookmaker will charge the user € 100,00 for every affected betting account. The payout of possible winnings of the affected betting accounts is not possible.
 
Therefore we cancelled all your bets and winnings and charged a fee of 88,20 as you had not enough money on your account.


The player informed SBR that upon opening his account he supplied a copy of his passport and debit card to Oddscompany to verify his identity. As for being linked to another IP address, the player has stated that he has placed bets through a university computer. SBR is following up with Oddscompany.

04.15.2010


Five new Casineto (SBR rating D-) slow-pay complaints have been received. The payments were requested ranging from May of 2009 to April 1st of 2010. The players are owed a combined total of $4410. Casineto also owes two other players a $1900 from SBR slow-pay reports on March 25th and March 30th. Casineto's website promises players payouts within 48 hours.

Player comments:

I have requested 3000$ withdrawal by Moneybookers on 17/03/2010. They guarantee payouts within 48 hours, however they did not completed yet, and no response regarding of this payout.