BetPhoenix (SBR rating B+) management has confirmed that BetSportsWeb will not be moving into their facility or joining their platform. BetSportsWeb (SBR rating D-) was a white label on the Blue Grass Sports platform; which will now operate out of BetPhoenix's headquarters. SBR will update this report once BetSportsWeb completes its move into a new building.

WSEX (SBR rating D) has refused to pay a $20,000 winning wager. A second complaint was filed from a player indicating that his bet on Cleveland in the "Who will sign Lebron?" prop was graded as a loss. SBR initially reported WSEX's stance in settling the market on July 10th. Other sportsbooks used clearer wordage that asked where Lebron James will play in the 2010/11 NBA season. The Cleveland Cavaliers agreed to a sign & trade in a deal that sent Lebron James to the Miami Heat. SBR is asking WSEX to reconsider its grading.

An Oddsmaker (SBR rating D-) player has filed a dispute over Oddsmaker's grading of the 2010 World Cup finals margin of victory prop. The player bet $200 on the 'Draw' ; his wager was graded a loss as Oddsmaker claimed only 'scoring draws' counted. SBR is following up with Oddsmaker.

BetSportsWeb (SBR rating D-) is currently undergoing a move to the BetPhoenix (SBR rating B+) platform. BetSportsWeb is a white label on the Blue Grass Sports platform which has moved into the BetPhoenix building meaning BetPhoenix inherently becomes their host and service provider. SBR will inquire with BetPhoenix management on how they plan to handle their new relationship with slow-pay post-up sportsbook BetSportsWeb.

WSEX (SBR rating D) offered the prop "Who will sign Lebron? (1-Pay)". The Cleveland Cavaliers signed Lebron James, then traded him to the Miami Heat, agreeing to a sign & trade deal. A player who considered this chain of events wrote in to WSEX before placing the wager to inquire — he was told that if these events occurred that Cleveland would be graded the winner.

WSEX player:

WSEX:

WSEX graded the Miami Heat the winner after Cleveland agreed to the sign & trade. WSEX then apologized to the player stating he was misinformed. Sportsbooks must use clear and concise prop descriptions to eliminate gray area and potential confusion, in this case, the wordage of the prop suggests that the bet will be paid based on the first team that signs Lebron James to any contract for the 2010/11 NBA season. SBR has suggested that WSEX settle the market accordingly.

A WSEX (SBR rating D) player has reported being paid $2,000. He initially requested payment of $2,410 via Moneybookers on April 21st.

WSEX player:

An additional 5 slow-pays were also reported for a combined $11,917.50.

Payout Requests
Player 1: $767.50 on February 13th.
Player 2: $1500 on March 22nd.
Player 3: $750 on March 27th.
Player 4: $3000 on May 10th.
Player 5: $3000 on May 18th and $2900 on May 19th.

WSEX is currently slow-paying 52 players $260,534; with the first of those payouts requested in October of 2009. | Forum readers discuss WSEX

BetHorizon (SBR rating B-) has stated that all Moneybookers payout requests would be cleared in the next 10 business days. Three players have written into SBR detailing instances of Moneybookers slow-pay. BetHorizon cited banking issues and an overload of Moneybookers requests as contributing to the delays. BetHorizon has also informed SBR that they will no longer be offering bonuses to those that deposit via Moneybookers.

Player 1: Requested £3000 on May 14th via Moneybookers
Player 2: Requested £1391 on May 15th via Moneybookers
Player 3: Requested £1000 on May 3rd via Moneybookers

Coral Sportsbook (SBR rating A-) has paid the player from SBR's 6/28 bonus complaint report in full. The player contacted SBR stating that he deposited £25 for a 100% bonus promo and through play increased his balance to £510. However, Coral voided his wagers and canceled the bonus stating that it did not allow players from Belarus to accept promotions. After discussion with SBR, Coral decided to pay the player in full.

Coral player:

SBR readers discuss BetRevolution (unrated). SBR is in the process of gathering information about BetRevolution; a sportsbook that came online in December of 2009. BetRevolution has developed proprietary software for its sportsbook, and is in the process of launching a casino that is licensed from the Cross Media Group. The company was founded in Antigua, and has its servers located in Costa Rica. Players who have used this sportsbook are asked to contact SBR with feedback. As with all new sportsbooks, players are advised to use extreme caution.

SBRforum is running two Live World Cup Trivia broadcasts at 2PM and 7PM ET. Each contest is free to play in. | View SBRforum contest registration for more details.

Trivia Contest #1 - $25 per correct answer; free contest thread.
Trivia Contest #2 - $25 per correct answer; free contest thread.

A JazzSports (SBR rating C) slow-pay complaint has been reported, one day after the ABC Islands (SBR rating C) payout complaint was published. On May 19th a player requested $2,330 via Moneybookers — he was paid $500 on June 4th, and has received no subsequent payments or response to his e-mails. Players that wish to withdraw funds from any Jazz Sportsbook Group are limited to e-mailing their requests. SBR is investigating the JazzSports and ABC Islands complaints.

On June 19th, a player deposited €100 to Stryyke (SBR rating D-) for a 110% World Cup Bonus. He wagered his account balance on the correct score of (0-1) on Mexico vs Uruguay. His account balance would have then increased to €1890, however after attempting to log back into the site, the player receives a message that his login has failed. Stryyke recently locked the account of a player after a withdrawal request was made, and has continued to void winnings without cause. Stryyke is also slow-paying 31 players €27,873 that have contacted SBR for sportsbook assistance. Players are advised to avoid Stryyke.

A BetHorizon (SBR rating B-) payout complaint has been reported. On May 14th a player requested £3000 via Moneybookers. After realizing his withdrawal was being delayed, the player communicated with BetHorizon and was allegedly told he would receive at least half of his withdrawal by June 6th. As of July 8th, the player states he has received no payment toward his balance. SBR will update this report.

Neteller is investigating the Bestake (SBR rating F) merchant account after complaints against the alleged scam sportsbook were reported. 50 Bestake players contacted SBR saying their balances were zeroed out after clicking a 'Show Me The Money' button which was curiously placed next to a new Express 4 Hour Withdrawal ad on its homepage. In reality, once players clicked the message, their entire balances were divided into six World Cup soccer wagers -— with the condition being all six wagers must be recorded as wins in order for the bettors to receive their funds plus 15%. Neteller was unable to comment directly on any action it could take against Bestake, but did state that they would be unable to accept claim requests for funds lost at the hands of a third-party site.

Players with feedback on ABC Islands (SBR rating C) of the Jazz Sportsbook Group are asked to write into help@sportsbookreview.com. A player contacted SBR stating that he requested a withdrawal of $2500 on June 26th via Moneybookers and has yet to receive payment. ABC Islands recently cleared all outstanding payment complaints prior to this new report. SBR is investigating.

The 5Dimes Group (SBR rating A+) tells SBR that its most recent acquisition, SportBet (SBR rating A-), plans to offer .107 pricing this football season — the sportsbook's operations will be run by the same management as 5Dimes. 5Dimes stands by player balances at SportBet.

A BetFirstClass (SBR rating D) player reported receiving a $25 freeplay which he used to increase his balance to $1159. BetFirstClass then informed the player that the maximum withdrawal for the free bet was $200. BetFirstClass offered a $400 payout instead as a settlement, which was accepted. Players are advised to check the terms of conditions of any freeplay offer before beginning to wager.

Sportsbetting.com (SBR rating C-) casino dispute update — A player that ran up a $280 loyalty comp into $100,000 playing roulette still has his account frozen. Sportsbetting.com addressed the dispute, which was reported to SBR on June 28th, by stating that the casino software supplier was still completing its investigation and testing the two winning sessions by the player for legitimacy. SBR will update this report once Sportsbetting.com renders its decision. | Players discuss Sportsbetting.com casino dispute

SBR has presented an additional 12 slow-pays to WSEX (SBR rating D) management. WSEX claimed it would review the payout statuses. In prior correspondence with WSEX, it was stated that the sportsbook would prioritize players that wrote in for sportsbook dispute assistance. Since that message, 3 players have in fact reported payment – however an additional 12 slow-pay complaints have been filed since that time. In total, WSEX is slow-paying $250,617 to 47 players, the first of which is waiting on payouts requested back in October of 2009. SBR will update this report.

BetSportsWeb (SBR rating D-) tells a player he can request only $300/week. A player with a balance of $1177 was denied a payout request for $1,000, despite that being advertised as the maximum withdrawal per calendar week on the BetSportsWeb site. BetSportsWeb instead told the player he could receive payment in the amount of $300 per week. His first payout was sent as promised. However, three weeks have passed since he was to receive an additional $300 payment, and BetSportsWeb have provided no follow-up information when the player has called to inquire. BetSportsWeb has a history of stalling payouts and limiting players to nominal withdrawal amounts, then discontinuing its payout plan randomly if players no longer give the sportsbook action. SBR is following up on the complaint.

Two Sportingbet (SBR rating D+) bonus complaints have been reported from players who stated that Sportingbet failed to honor its matching bet promotion. The promotion offered to match a player's first bet, up to £25, with a free bet of the same amount. Both players won their first bet, however Sportingbet did not honor the promotion. Sportingbet has not yet explained its refusal to honor the promotion to the players or SBR.

SBRforum has announced a Free MLB Betting Bracket Contest. The head-to-head contest has a $3,000 prize-pool that pays to the final 8 finishers. Only 133 spots are left, register at SBRcontests today! | View Free MLB Betting Bracket contest information.

A Bet770 (unrated) payment complaint has been reported. On June 15th a player initiated a withdrawal request of €8142 via Moneybookers. The player has not received payment to date. SBR is following up with Bet770 to inquire. Readers with feedback for Bet770, or players with payment issues are asked to submit sportsbook complaint forms.

A new WSEX (SBR rating D) slow-pay complaint has been filed following SBR's July 2nd update. That slow-pay report highlighted 3 new payment complaints. In this latest instance of slow-pay, a player writes to SBR that he requested a payout of $1,000 on March 22nd. WSEX gave its usual generic replies pinning the blame on processor changes, and allegedly asks the player to call back in a week for an updated time-frame. WSEX has been unable to efficiently shave down its number of payout complaints, accumulating more slow-pay complaints than there are payment reports. 47 players have written to SBR for dispute assistance with WSEX. Those players are owed a combined $250,617 with the earliest payment request made in October of 2009. As of July 3rd, WSEX has been lowered to the mark of D.

WSEX player:

Two WSEX (SBR rating D+) slow-pay complaints have been reported.

Player 1: Requested $140.00 from WSEX on February 3rd. Player has been given various excuses about a change in carriers.
Player 2: Requested $3000.00 from WSEX on March 23rd. WSEX claimed to be encountering processor problems.

A major complaint from players with WSEX has been the fact that, seemingly, staff have been instructed to provide generic and misleading statements regarding the withdrawal process. WSEX management did claim to SBR that players who filed for sportsbook assistance would be placed on priority lists. Four WSEX players reported payment in June; however 9 additional slow-pay complaints were filed since those reports surfaced. In total WSEX's debt to 46 players has now increased to $249,617. The first of those payout requests was made in October of 2009.