A Globet (SBR rating D+) bonus complaint has been filed. In February of 2010, a German player deposited €100 and accepted a bonus offer of 100%. After making the required number of bets to release his bonus, Globet stated that players from Germany are no longer allowed to operate accounts, and denied crediting the bonus. Globet closed the player's account and has yet to return his deposit. SBR is investigating the bonus complaint.

A WSEX (SBR rating C-) slow-pay complaint has been reported. A player requested $225 on April 5th and $150 on May 6th and has yet to be paid from either request. This increases WSEX's total debt to players to $227,090 - the first unpaid payout request on file is October of 2009.

An Oddsmaker (SBR rating D-) slow-pay complaint has been reported. On May 6th a player deposited $1399 to Oddsmaker and increased his balance after play to $2499. On May 12th the player made a withdrawal request for his $2499 balance via Neteller. As of June 5th, the funds have not been transferred to his Neteller account.
Editor's update - On June 8th the player reported receiving his $2499 balance.

ABC Islands (SBR rating C) has paid a player that filled out a sportsbook complaint. The player had been trying to withdraw his balance since the first week in May.  ABC transferred $8000 to the player's BetCris (SBR rating A+) account. SBR is inquiring with ABC Islands on if other players can receive similar deals. The DPT Sports Group family, which includes ABC, Jazz Sportsbook, and LooseLines are currently slow-paying four other players for a total of $8500.

WSEX (SBR rating C-) is currently slow-paying 36 players a total $226,715. The oldest payout request was made in October of 2009. SBR's last WSEX slow-pay report published on May 14th detailed 33 players being owed $184,284. Since that time, three new WSEX players have come forward who are owed a combined $39,431.

WSEX player:

Skybook (SBR rating B-) moved to the BetPhoenix (SBR rating B+) platform at the start of last month. The relationship began as a hosting and service arrangement. BetPhoenix told SBR today that they officially own Skybook Sportsbook and stand for Skybook player balances.

Jazz Sportsbook (SBR rating C) and ABC Islands (SBR rating C) players have reported three new slow-pay complaints. Both betting sites were recently downgraded to C, along with LooseLines Sportsbook (SBR rating C) for failing to offer reasonable eWallet service to players. After losing the ability to offer Neteller, the DPT Sports Group family also began to slow-pay via Moneybookers and bank wire. Jazz management attributes the delays to failed processors and banking restrictions. $7500 is owed in total to the 3 players that wrote to SBR for assistance; this increases the amount owed by Jazz to $16,500 to 5 players. Players in need of assistance with Jazz, LooseLines, and ABC Islands are asked to submit sportsbook complaint forms.

BetWay (SBR rating D-) has confiscated €700 from a player that it claims wagered in shared environments. BetWay closed the player's account and returned his deposit, minus a 10% 'administrative fee'. The player admits wagering from public WiFi spots, but claims not to be connected with any other gaming accounts.

A BetHorizon (SBR rating B-) slow-pay has been reported. This is the second BetHorizon slow-pay complaint in as many days. A player requested a payout for 1427 GBP on May 12th to Moneybookers and was informed his payout would be delayed up to 15 days. As of June 3rd, BetHorizon has still yet to pay his funds.

BetSportsWeb (SBR rating D) is currently slow-paying 9 players a total $36,284, the first payout was requested in January of 2010. BetSportsWeb management initially refuted some player claims but was unable to substantiate its claims to SBR. BetSportsWeb recently closed the account of a player that submitted a sportsbook complaint form.

A BetHorizon (SBR rating B-) player has submitted a $3000 slow-pay complaint. On May 10th the player attempted the withdrawal via Moneybookers, but was allegedly informed by a BetHorizon manager that Moneybookers would take time. The player details being told by BetHorizon CS that a wire was being sent to Moneybookers to replenish their account. As of June 2nd, the player has still not received payment. SBR is investigating.

The DPT Sports Group, which consists of Jazz Sportsbook, LooseLines, and ABC Islands recently lost the ability to offer Neteller to its players. Consequently, players have forced longer than normal payout times and have scrambled to find a suitable alternate method to withdraw funds. In two slow-pay complaints filed with SBR in the last week, LooseLines and ABC Islands players reported poor and conflicting customer service. Player 1 has been attempting to withdraw $5,000 since early May, player 2 has attempted to withdraw $4000 during this time. Players with outstanding payment requests, or players who have been unable to receive confirmation that their funds would be sent are asked to file sportsbook complaint forms. The DPT Sports Group family has had their rating lowered to C.

A Sportsbetting.com (SBR rating C-) player claims to have lost his $1710.92 balance as a result of a software error. The player attempted to sit at the Sportsbetting.com poker table and clicked an open seat, when he claims a technical error message displayed on the screen which froze his poker client. After rebooting the client and logging back into his Sportsbetting.com account, the player claims his $1710.92 balance was missing. SBR is following up on the complaint.

Casineto (SBR rating D-) has failed to keep its payment time-line. After projecting that players would receive payment by May 24th, then extending to May 28th on account of a Christian holiday, Casineto has still failed to make payment to any of the 17 players that filed slow-pay complaints. SBR will update this report if new information becomes available.

Editor's note: This matter is resolved.

A Bet365 (SBR rating C) player has submitted a sportsbook complaint. The player funded his Bet365 account with a 2000 Leva deposit on March 13th. After a few weeks of play, Bet365 locked the account and requested proof of ID. The player claims to have provided this, yet is still locked out of his account which holds a balance of 10,000 Leba. SBR is following up with Bet365.

Stryyke (SBR rating D-) has confiscated €529 in winnings from a player that filed a slow-pay complaint. Stryyke again cited its obscene rule that bettors it determines are professional will not receive any winnings. SBR considers the action theft and urges players to avoid Stryyke.

Interwetten (SBR rating B-) has voided the past-posted wager a player made on a Turkish basketball game. The player wrote to SBR for assistance on May 29th after Interwetten initially settled the bet as a loser, despite being accepted after the game began.

Interwetten player:

A GoToCasino (SBR rating D-) payment complaint has been reported. On February 3rd a player requested a withdrawal of his $250 balance; the request is still pending with no word from GoToCasino on when the payout will be processed. SBR is investigating.

An Interwetten (SBR rating B-) wagering complaint has been received. A player claims to have wagered 30 minutes into a Turkish basketball game without recognizing the match had began. The player has cited Interwetten's rule that all wagers placed after the start of an event would be void. SBR is investigating the complaint.

BetSportsWeb (SBR rating D) closed a player's account and debited him $200 for an arbitrary "administrative fee" after the player complained of slowpay. The fee is reportedly to cover the cost of BetSportsWeb closing the player's account. The player was initially owed $2700 and has received only payment installments from BetSportsWeb. SBR is attempting to reach BetSportsWeb to discuss this case.

Stryyke (SBR rating D-) has cited an obscene rule to justify the theft of a player's winnings. €1500 of winnings were confiscated from a player's betting account. The following message was sent to the player:

Stryyke:

Stryyke has stated it will refund the player's deposit. Stryyke has degenerated into a scam sportsbook, refunding the deposits of winning players and occasionally paying out players that it considers profitable to retain. Players are advised to avoid this sportsbook at all costs.

Two 1bet2bet (unrated) payment complaints have been filed. Player 1 requested €151 on February 7th, player 2 requested €732 on April 12th. Neither player has been given an update on the status of their payouts. SBR is attempting to reach a member of 1bet2bet's staff to discuss both cases.

1bet2bet player:

A CreditWagering (SBR rating D-) slow-pay complaint has been received. On March 29th a player requested $400 and has yet to receive his funds. This marks the 4th outstanding CreditWagering slow-pay complaint. Players are owed a total of $4500 with the earliest payment request made on January 9th.

CreditWagering player:

On 5/24 SBR reported that Bet365 (SBR rating C) twice locked a player's account despite receiving the required proof of ID. SBR followed up with Bet365 on the matter; an accounting oversight was made in re-locking the account after it had been verified. The player's account is now unlocked.

A Globet Sportsbook (SBR rating D+) complaint was received. On May 16th a player requested a withdrawal via Moneybookers for €244; after growing impatient the player canceled the withdrawal request and submitted another for a lesser amount. Players with feedback on Globet and payment times are encouraged to write to help@sportsbookreview.com.