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News on scam sports betting operations, events and business deals within the offshore sports gambling industry.

CreditWagering player reports a $400 slow-pay

05.13.2010


A CreditWagering (SBR rating D-) player has reported a slow-pay for $400. This is the fourth player that has written in to SBR for sportsbook dispute assistance. Four players are owed $4500; with the oldest payment requested on January 9th of 2010. SBR will update this report.

CreditWagering player:

I have been on live-chat every week and constantly told the same thing...processors are down BUT I did speak to a representative before that told me Western Union was an option so why not send it to me WU? I sent an email to their cashier with that info but no response. I fear the constant questioning will cause them to close my account or not pay. Any help would be appreciated. My pending amount to withdrawal is 400.00 and terribly enough, I could make another request for another 400. My balance is +$800.

BetSportsWeb player being slow-paid for $170

05.12.2010


A BetSportsWeb (SBR rating D) player has filed a sportsbook complaint. The player requested a withdrawal of $170 on April 19th and has yet to receive his funds. SBR is investigating the complaint.

BetSportsWeb player:

on April 19th I have requested a withdrawal of 170 $. The amount still shows as pending. Several times I tried to contact them, the live-chat is always offline, if if you leave a message you get no response. Also if you write to other emails adresses like directly to general support or to the cashier, no response. I told them today that I make a complaint via SBR

WillHill player reports software error transferring to casino

05.12.2010


Editor's update: This matter was resolved.

A WillHill (SBR rating A) player has reported that after executing a transfer of £465 from his sportsbook balance into the WillHill instant casino, his casino balance never credited the funds. The player made the transfer on March 29th and has been unable to get the matter resolved with WillHill customer service. SBR is now contacting WillHill on his behalf.

WSEX debt to 35 players - $184,104

05.11.2010


Five new WSEX (SBR rating C-) slow-pay complaints have been received. Five players are being slow-paid $20,473, the oldest payout request was made on February 23rd. This increases the WSEX player debt to $184,104; according to the other 32 slow-pay complaints recorded against WSEX.

WSEX player:

Requested cashouts of $3,000 on 3/31/10, 4/2/10, and 4/5/10 via courier check withdrawal. Have yet to receive a tracking number or a check, and am given the runaround by customer service about the "processors" being slow and there is nothing they can do. I have been a longtime customer and am used to payouts taking days...now I am at a month+ and still nothing. Not a good way to keep any customers.

BetOnline247 stalls another player payout

05.11.2010


BetOnline247 (unrated) receives another payment complaint. A player requested a $600 withdrawal on February 6th and has yet to receive his funds. The player has stated that multiple e-mails sent to BetOnline247 management have went unanswered. SBR has received two previous payment complaints against BetOnline247 - two players reported having their deposits refunded after making payment requests. BetOnline247 is considered a high-risk sportsbook and should be avoided by players.

CreditWagering payment delays effect players

05.11.2010


CreditWagering (SBR rating D-) players have written to SBR for dispute assistance. Three players are being slow-paid a combined $4100 with the earliest payment requested on January 9th 2010. SBR is discussing the complaints with CreditWagering.

CreditWagering player:

I have a balance of $6,059.85 at Creditwagering. I requested a check payout for $3k on January 19th, 2010. I have not received any payment since then. They have blamed it on processor problems, and promised me
 a free MG payout for around $800. But that has not materialized. I have always paid them on time. I have received several payments from them in the past on debit cards or MG. This near three months delay has been the longest. Thank you very much for your help.

MyBet voids player winnings due to alleged country restriction

05.11.2010


A MyBet (unrated) player deposited €300 in April of 2010 and received a bonus of €50.The player increased his balance to €647 before requesting a withdrawal. At this point MyBet confiscated voided €347 in winnings and refunded only the player's €300 deposit. The player signed up from Belarus, which is allegedly on MyBet's list of countries not to accept player's from. After reviewing the MyBet terms and conditions, no such mention of a ban on Belarusia players exists in the "Specific Terms and Conditions for Sportsbetting" section. SBR is following up with MyBet.

05.10.2010


BetAfterBet (SBR rating F) has paid a player €400 of his €533 balance. The player requested payment August 24th 2009. BetAfterBet went off-line on March 3rd 2010; 51 SBR readers reported over €40,000 owed by BetAfterBet at the time. The player accepted the settlement and considers his dispute closed. BetAfterBet paying only 75% of a small sum after 9 months gives fellow slow-paid players little reason to be optimistic.

Stryyke uses technicality rule to void winnings

05.10.2010


Stryyke (SBR rating D-) has voided €940 in winnings from a player  that requested a payout prior to completing his bonus rollover. Stryyke has yet to explain in detail its policy for deciding what funds come from the bonus and what winnings are won with deposited funds. The sportsbook issued the following statement to SBR today:

Stryyke:

For your information, terms 5.1.h. “In case the user does not fulfill one of the bonus requirements or requests a pay-out before fulfilling the requirements the bonus and related winnings are forfeit and will be deducted from the players account”. The credit balance has been paid out today to (the player's) bank account.

Casineto slow-pays update: $6637 owed to 15 players

05.10.2010


Four new Casineto (SBR rating D-) slow-pay complaints have been filed. In SBR's last Casineto update, the sportsbook claimed that the 11 players who filled out sportsbook complaint forms could expect to receive payment by May 25th. Since that report, 4 new payment complaints have been submitted to SBR. Casineto's debt to 15 players is now $6637; with the oldest payment requested in May of 2009.

Casineto player:

The casineto.net bookmaker seems do not like to payout my winnings (1025 USD) I asked the payout on 04.04.2010 23:18 by moneybookers. And they show me big letters:secured and fast deposits, guaranteed payouts within 48 hours. I wrote 4 e-mail to them: when will I receive my payout, why is the delay, they answered me that they work so hard, and it will done as soon as possible...etc. They do not asked for me documents, but I send them after two weeks they do not payed, but they do not answer or comment it. So this is my situation, and I would like to ask your help about that problem, so could you do anything in order to receive my winned amount

Mansion88 limits player with £5000 rollover to to £5 max bets

05.10.2010


Mansion88 (unrated) has limited a player with 5000 in rollover to fill to 5 maximum wagers. The player's balance is 1800. SBR is following up with Mansion88.

Mansion88 Player:

Mansion88 have limited my account to £5 max wager and I have a rollover of over £5000 on the account. This means I have to place over 1000 wagers of £5 before I can withdraw. They ignored my e-mail and live chat is very unhelpful.

Please can you help me - I've got £1800 sitting doing nothing there since I can't withdraw. I want them to either remove the bonus and payout the rest of my funds or increase the limits back to £100 max wager

BetSportsWeb fails to offer proof in payout dispute

05.10.2010


On April 20th, SBR published an update report to a BetSportsWeb slow-pay complaint. BetSportsWeb (SBR rating D+) disputed the sportsbook complaint filed on April 8th by stating that  the player failed to provide ID documentation. SBR requested that BetSportsWeb provide proof that such documentation was requested of the player. BetSportsWeb failed to provide any e-mail requests to the player; the only e-mails sent were dated after the complaint was reported by SBR. BetSportsWeb also claimed the player was made aware of the documents required in a telephone call, but there has been no recording made available to SBR. The player denies he was ever informed of the documentation request and has maintained his willingness to provide anything required.

A second player has written in to SBR with a slow-pay complaint against BetSportsWeb. On February 10th he deposited $500 in exchange for a 125% sportsbook bonus with a 15X rollover. He increased his balance to $12,353 before beginning to request weekly payouts in March. The player has received only one payout to date - $500 on March 19th. SBR is following up on the complaint with BetSportsWeb.

PaddyPower closes two accounts near completion of free bet rollover

05.09.2010


PaddyPower (SBR rating B+) has received two more complaints from players that opened accounts for the £1000 free bet promotion for Cheltenham racing. SBR last reported on a bonus complaint for this same promotion on April 27th, which was later addressed by PaddyPower. Player 1 completed 9 of the 10 required wagers for the promotion, player 2 completed 8 of 10 before PaddyPower closed the accounts. Both players would have been entitled to a  £1000 free bet had they been permitted to place a 10th wager. SBR is discussing the dispute with PaddyPower.

Betfair confiscates two players balances

05.09.2010


Two unrelated Betfair (SBR rating A+) players have written SBR for dispute assistance. Each player had their balances confiscated by Betfair for what was alleged to be fraudulent activity. The first player opened his account in late April, depositing $100 before increasing his balance to $450. Upon requesting a payout, Betfair confiscated his $550 balance. The second player deposited $240 in mid-April and increased his balance to $1400. After the player successfully withdrew $590 from Betfair, his remaining balance of $1050 was confiscated. SBR is discussing both cases with Betfair.

Betfair confiscates two players balances

05.09.2010


Two unrelated Betfair (SBR rating A+) players have written SBR for dispute assistance. Each player had their balances confiscated by Betfair for what was alleged to be fraudulent activity. The first player opened his account in late April, depositing $100 before increasing his balance to $450. Upon requesting a payout, Betfair confiscated his $550 balance. The second player deposited $240 in mid-April and increased his balance to $1400. After the player successfully withdrew $590 from Betfair, his remaining balance of $1050 was confiscated. SBR is discussing both cases with Betfair.

Betfair confiscates two players balances

05.09.2010


Two unrelated Betfair (SBR rating A+) players have written SBR for dispute assistance. Each player had their balances confiscated by Betfair for what was alleged to be fraudulent activity. The first player opened his account in late April, depositing $100 before increasing his balance to $450. Upon requesting a payout, Betfair confiscated his $550 balance. The second player deposited $240 in mid-April and increased his balance to $1400. After the player successfully withdrew $590 from Betfair, his remaining balance of $1050 was confiscated. SBR is discussing both cases with Betfair.

Betfair confiscates two players balances

05.09.2010


Two unrelated Betfair (SBR rating A+) players have written SBR for dispute assistance. Each player had their balances confiscated by Betfair for what was alleged to be fraudulent activity. The first player opened his account in late April, depositing $100 before increasing his balance to $450. Upon requesting a payout, Betfair confiscated his $550 balance. The second player deposited $240 in mid-April and increased his balance to $1400. After the player successfully withdrew $590 from Betfair, his remaining balance of $1050 was confiscated. SBR is discussing both cases with Betfair.

Oddsmaker comments on six month old slow-pay

05.08.2010


Oddsmaker (SBR rating D-) has commented on the six month old slow-pay reported by SBR on May 7th. Oddsmaker reinforced their initial position from SBR's December 29th report that the player supplied erroneous banking details; stating that the correction was applied on 12/31/09 but that the bank wire originally sent was not returned to Oddsmaker's bank account. SBR is inquiring further.

Oddsmaker:

We dont ask for bank information from our customer's at the time they open an account with us. Withdrawals are personally processed by our customers by going to their cashier account and entering the withdrawal amount, routing number and account number to where the withdrawal money will be sent. What happened is (the player) requested a withdrawal for $1000 on 11/01/09 however he entered the incorrect ACH info. The withdrawal has been processed by our cashier department and has been sent to the account and routing number that he entered. It was only on 12/30/09 that (the player) was able to provide his correct ACH information which is matching with the previous payments that he requested. As of now we are still trying to get the money back for us to work on

Stryyke slowpays: new total €25,183.20

05.08.2010


Four new Stryyke (SBR rating D-) payment complaints have been reported. The players are owed a combined €3340. Stryyke has declined to discuss their growing number of withdrawal delays with SBR. In total 32 players have written to SBR for sportsbook dispute assistance with Stryyke. Stryyke's debt to players is now €25,183.20; the earliest payment request was made in May of 2009.

Stryyke player:

I have two withdrawal requests from Stryyke - on 31.12.2009(630 Euro) and on 24.02.2010(310 Euro) - total amount of 940 Euro. Both withdrawals are to bank account. I'm still did not receive the money. I've send them e-mails, but from 2 months they even did not answer me. Before that the answers are same - "Hello, The length of pay-out time always does vary, depending on amount and even the method chosen. Unfortunately, in certain case, we are obliged to perform also certain KYC." I know about Stryyke slow payouts and decided to contact you. I hope you can help me to get my money. Thanks in advance.

Casineto addresses SBR complaints

05.07.2010


Casineto (SBR rating D-) has addressed the slow-pay complaints reported on SBR on May 5th. Casineto has claimed that all 11 players will receive payment by May 25th, but provided no explanation as to the lengthy withdrawal delays.

Casineto:

Each withdrawal request will be settled by 25th of May. We apologize for the inconveniences!

05.07.2010


On January 28th SBR reported an update to an Oddsmaker (SBR rating D-) slow-pay complaint. The player requested $1,000 via bankwire on November 1st. Oddsmaker addressed the report by stating the player provided erroneous banking instructions; then later clarified to the player that it was their accounting department  who had muffed up the details. As of May 7th the player's bank wire has still not been received. SBR is waiting for Oddsmaker to address the situation.

WSEX slow-pay reported

05.07.2010

A WSEX (SBR rating C-) slow-pay has been reported. The player requested $350 via check on March 11th and has yet to receive his funds. WSEX currently owes 32 players that have filed SBR complaints $163,361, with the oldest payment requested in October of 2009.

05.07.2010


BetAfterBet (SBR rating F) is still off-line with players funds. SBR received 3 sportsbook complaints from BetAfterBet players this week that were never paid their balances. These players are owed €1,592 collectively. SBR has 53 no-pay complaints on file from BetAfterBet players for €41,592

Bet911 announces it is broke and unable to give players their funds

05.06.2010


Bet911 (SBR rating F) has announced that their sportsbook is insolvent, and cannot pay winners their balances. Bet911 was the subject of a May 3rd report regarding Moneybookers slow-pay complaints. Moneybookers addressed the report by stating that Bet911 had no money in its merchant account. Bet911 claimed initially on April 29th that fraudulent transactions had taken place from Moneybookers users, and that an internal investigation needed to be completed before payouts could be processed. Today Bet911 retracted that remark by issuing the following statement to players at SBRforum:

Bet911 Robert:

Bet911 has no funds to pay our players at this time. I want everyone to know that we are doing our best to relocate all of bet911 players with another book that will honor all the funds you have in your accounts and the withdraws that you are all requesting. We have no funds cause you the players have beaten us. It is that easy. We are honorable and are trying to either sell the book or find some partners that will back us up with funds. My estimated date for resolvement of this issue is the 21 of May to the end of May. Yes there is a chance that we may not find anyone, but I am trying my best and I will keep you all updated as to what is happening when something does happen.


Bet911 has been downgraded to F. SBR is aware of at least one sportsbook looking at the possibility of taking over player balances. Bet911 has a higher than average amount of sharp players that make the acquisition undesirable to most potential suiters. Bet911 has been attempting to partner or sell to another sportsbook for at least the past year. Bet911 offered too-good-to-be-true bonuses in conjunction with reduced juice pricing; a very risky model especially for a sportsbook that has to balance its own costs and processing without the help of a white label host. | SBRforum: Bet911 admits to stealing funds