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News on scam sports betting operations, events and business deals within the offshore sports gambling industry.

Bet365 unlocks player's account

05.26.2010


On 5/24 SBR reported that Bet365 (SBR rating C) twice locked a player's account despite receiving the required proof of ID. SBR followed up with Bet365 on the matter; an accounting oversight was made in re-locking the account after it had been verified. The player's account is now unlocked.

Globet Sportsbook feedback wanted

05.26.2010


A Globet Sportsbook (SBR rating D+) complaint was received. On May 16th a player requested a withdrawal via Moneybookers for €244; after growing impatient the player canceled the withdrawal request and submitted another for a lesser amount. Players with feedback on Globet and payment times are encouraged to write to help@sportsbookreview.com.

Bet247USA Sportsbook is currently off-line

05.25.2010


Bet247USA (SBR rating D-) is currently off-line. One concerned player with a $39,000 balance wrote in that he has been unable to contact Bet247USA. The listed phone number of 1-800-737-7059 is not currently functional. SBR will update this report as more information becomes available.

Stryyke confiscates €750 from player

05.25.2010


Stryyke (SBR rating D-) has confiscated €750 from a player claiming the player was guilty of "fraudulent activity on (his) betting account". Stryyke initially froze the account and requested the player provide a copy of his ID; he immediately complied. Stryyke then informed the player, after receiving the documents confirming his identity, that his account would remain closed and that the decision was final. No explanation was provided to the player on what constituted the alleged "fraudulent activity" and what entitled Stryyke to confiscate the entirety of his balance. This is not the first time Stryyke has cited its terms and conditions to justify theft, as on April 22th the Malta-based sportsbook suspended all bets on an NBA wager claiming that there were suspicious wagering patterns on the game. SBR is following up with Stryyke management.

Expekt confiscates €923 citing poker chip-dumping

05.24.2010


An Expekt (SBR rating B-) complaint has been reported. In December of 2009, Expekt confiscated €923 before closing the account of a player allegedly involved with chip-dumping in their poker room. The player denies being related to any other accounts or taking part in any chip-dumping. Chip-dumping is the act of intentionally transferring or receiving funds from accounts with ill-gotten funds in them; typically from accounts with deposits which will not clear. Expekt did not provide any proof to support its conclusion to the player. SBR has contacted Expekt.

05.24.2010


A BetFair (SBR rating A+) player has filed a sportsbook complaint. On May 4th, the player requested a $150 withdrawal to Webmoney, however only $120 was sent to his Webmoney account. The player states he wrote an e-mail to inquire to BetFair about this. At this point, his account was closed. The remaining $150 in his account has not been paid, nor has the player been provided an explanation for the account closure. On May 9th, BetFair closed two player accounts alleging fraudulent activity, but did not share its evidence with SBR. BetFair often cites its data protection act, and generally limits its discussions regarding player complaints to IBAS - the Independent Betting Adjudication Service that settles UK gambling disputes. SBR has written to BetFair to inquire.

05.24.2010


A BetFair (SBR rating A+) player has filed a sportsbook complaint. On May 4th, the player requested a $150 withdrawal to Webmoney, however only $120 was sent to his Webmoney account. The player states he wrote an e-mail to inquire to BetFair about this. At this point, his account was closed. The remaining $150 in his account has not been paid, nor has the player been provided an explanation for the account closure. On May 9th, BetFair closed two player accounts alleging fraudulent activity, but did not share its evidence with SBR. BetFair often cites its data protection act, and generally limits its discussions regarding player complaints to IBAS - the Independent Betting Adjudication Service that settles UK gambling disputes. SBR has written to BetFair to inquire.

05.24.2010


A BetFair (SBR rating A+) player has filed a sportsbook complaint. On May 4th, the player requested a $150 withdrawal to Webmoney, however only $120 was sent to his Webmoney account. The player states he wrote an e-mail to inquire to BetFair about this. At this point, his account was closed. The remaining $150 in his account has not been paid, nor has the player been provided an explanation for the account closure. On May 9th, BetFair closed two player accounts alleging fraudulent activity, but did not share its evidence with SBR. BetFair often cites its data protection act, and generally limits its discussions regarding player complaints to IBAS - the Independent Betting Adjudication Service that settles UK gambling disputes. SBR has written to BetFair to inquire.

05.24.2010


A BetFair (SBR rating A+) player has filed a sportsbook complaint. On May 4th, the player requested a $150 withdrawal to Webmoney, however only $120 was sent to his Webmoney account. The player states he wrote an e-mail to inquire to BetFair about this. At this point, his account was closed. The remaining $150 in his account has not been paid, nor has the player been provided an explanation for the account closure. On May 9th, BetFair closed two player accounts alleging fraudulent activity, but did not share its evidence with SBR. BetFair often cites its data protection act, and generally limits its discussions regarding player complaints to IBAS - the Independent Betting Adjudication Service that settles UK gambling disputes. SBR has written to BetFair to inquire.

Bet365 - player's account locked twice

05.24.2010


Editor's note: This matter is resolved.

A Bet365 (SBR rating C) customer service complaint has been reported. Bet365 locked the player's account on May 19th and asked him to provide documents to verify his identity. The player obliged the request and after receiving confirmation his documents were in order his account was unlocked. However, Bet365 again locked his account the following morning. Customer service was not able to provide any information as to why the account was again locked after his ID documents were verified once. SBR is following up with Bet365.

Interwetten bet cancelation update

05.23.2010


On 5/21 SBR reported that Interwetten (SBR rating B-) canceled a player's $50 wager on a darts match between Taylor and King. Interwetten canceled the bet prior to the game beginning and notified the player there was an error in the odds offered. SBR has confirmed that the odds of 1.7 were off market.

Sports-1 Moneybookers withdrawal delays update

05.22.2010


A Sports-1 (SBR rating B) player from SBR's May 21st report has confirmed receiving payment. He requested €1500 on April 27th via Moneybookers. Sports-1 management has stated that all Moneybookers payouts would be cleared by the middle of next week. SBR will update this report.

Casineto player reports a $103 slow-pay

05.22.2010

Casineto (SBR rating D-) has received another slow-pay complaint. A player requested a withdrawal to Moneybookers for $103 on April 4th. On May 20th SBR reported that Casineto claimed that all of the then 16 players who filed sportsbook complaints could expect payment by May 28th. Casineto initially projected that payouts would be caught up by the 24th, but is apparently requiring additional time in honor of the "Whitsun (Pentecost" holiday.  Casineto now owes 17 players $7190, the first payout request was made in May of 2009.

CreditWagering slow-pays update

05.22.2010


Two CreditWagering (SBR rating D-)  players have reported payment. The players were the subject of SBR's May 15th slow-pay report. Player 1 was paid $400 from an April 7th withdrawal request. Player 2 also received a $400 payment. CreditWagering currently owes three other players a combined $4100. SBR will update this report.

Interwetten cancels bet on darts match

05.21.2010


Interwetten (SBR rating B-) canceled a player's wager on a darts match between Taylor and King. The $50 wager was placed at 1.7 odds. Interwetten e-mailed the player indicating there was an error in the odds offered. SBR is researching the games line history.

BetFirstClass complaint update

05.21.2010


The BetFirstClass (SBR rating D) player from SBR's May 17th slow-pay complaint has written in with an update. As detailed in the report, $1,000 toward his $2,472 payment request was filled with Western Union on May 17th. BetFirstClass stated that WU would not allow more to be sent in a 24 hour period to the player's location. However, four days have passed since then and no arrangements have yet been made to send the remaining balance. SBR is following up with BetFirstClass on the WU delay.
BetFirstClass player:

BFC said they will payout me on last week ,and then i call them about slow pay my 1472 by westernunion,and they told me will pay today or tomorrow every time when i ask them,yesterday i just got they e-mail say will pay on yesterday but rigth also no pay,they seems make most reason to hold my money 1472.

Sports-1 players report Moneybookers slow-pay

05.21.2010


Sports-1 (SBR rating B) players have reported Moneybookers slow-pay. Player 1 requested $4000 on April 24th. Player 2 requested $3700 on April 26th. Player 3 requested  €1500 on April 27th.

Player 2 asked to receive a Western Union payment in light of the Moneybookers delay, but was denied permission. SBR is discussing all three cases with Sports-1 management, and inquiring as to why the players cannot opt for a different method given that Sports-1 has not been able to complete the payouts in its standard time-frame.

Stryyke management fails to address slow-pays

05.20.2010


Stryyke (SBR rating D-) has declined to directly address the slow-pay complaints reported by SBR readers. Stryyke's last communication to SBR was on May 10th and contained a generic message detailing the Malta based sportsbook's intention to allegedly tighten up security measures in verifying accounts. Stryyke has a process it refers to as a "KYC procedure", that can take several months to complete. Although Stryyke will not reveal exactly what the process it is, it appears to be nothing more than verifying whether a drivers license or passport matches the name and details registered to the betting account. This process typically takes one business day for most sportsbooks to complete.

A new Stryyke slow-pay was received today. A player requested €700 on January 30th and has yet to receive his funds. This brings Stryyke debt to 30 players up to €27,449.85. Unpaid withdrawals were requested as far back as 12 months ago.

Stryyke sportsbook:

We want to inform you and your users that Stryyke has increased and tightened our KYC, fraud and risk management procedures significantly in order to prevent and lower fraudulent and professional betting activities on our platform during the last months. And Stryyke will continue to do so in the future in order to enable safe and secure gaming experience for regular, trusted customers and do fend off the increasing professionalism of fraudulent users.

We are monitoring very carefully bonus abuses, suspicious betting patterns, money laundering, multiple and fake accounts and any other suspicious of fraudulent activities. Any violation of our terms and and/or detection of suspicious actions will lead to immediate exclusion of the platform.

Casineto updates expected payment time-frame in slow-pay complaints

05.20.2010

On May 10th Casineto (SBR rating D-) addressed the then 15 slow-pay complaints reported by users, by stating that all payments would be received by May 24th. Casineto has now revised its time-frame by stating that payments will now be received by May 28th, citing an unspecified national holiday as the reason for the change. SBR will update this report if Casineto fails to meet its new payment time-frame. Casineto is slow-paying 16 players $7087, with one payout requested as early as May of 2009.

Casineto Sportsbook:

As the 24th of May is a national holiday, we will settle the accounts of those players during the next week. So they will be paid by 28th of May.

Player vs Dimeline Sportsbook: bonus complaint

05.19.2010


A Dimeline Sportsbook (SBR rating D) player has written in with a sportsbook dispute. The player joined Dimeline in March of 2009 and received a 100% bonus with a 10X rollover. At the end of April 2009, the player claims the rollover was completed. He requested a withdrawal of £1200 on June 1st 2009. After four months passed by with no payments issued, Dimeline informed the player the check was lost in the mail and that he could begin receiving his funds in £200 increments. The player states he received only £200.

After following up with Dimeline Sportsbook, the sportsbook claimed to SBR that the player failed to meet his rollover and was allowed cashouts in error; additionally the player was allegedly double-credited a deposit which went unreported. SBR has asked for Dimeline to send all logs of the player's account adjustments and wagering activity to substantiate its position. SBR will update this report as more information is learned.

Player vs Dimeline Sportsbook: bonus complaint

05.19.2010


A Dimeline Sportsbook (SBR rating D) player has written in with a sportsbook dispute. The player joined Dimeline in March of 2009 and received a 100% bonus with a 10X rollover. At the end of April 2009, the player claims the rollover was completed. He requested a withdrawal of £1200 on June 1st 2009. After four months passed by with no payments issued, Dimeline informed the player the check was lost in the mail and that he could begin receiving his funds in £200 increments. The player states he received only £200.

After following up with Dimeline Sportsbook, the sportsbook claimed to SBR that the player failed to meet his rollover and was allowed cashouts in error; additionally the player was allegedly double-credited a deposit which went unreported. SBR has asked for Dimeline to send all logs of the player's account adjustments and wagering activity to substantiate its position. SBR will update this report as more information is learned.

Player vs Dimeline Sportsbook: bonus complaint

05.19.2010


A Dimeline Sportsbook (SBR rating D) player has written in with a sportsbook dispute. The player joined Dimeline in March of 2009 and received a 100% bonus with a 10X rollover. At the end of April 2009, the player claims the rollover was completed. He requested a withdrawal of £1200 on June 1st 2009. After four months passed by with no payments issued, Dimeline informed the player the check was lost in the mail and that he could begin receiving his funds in £200 increments. The player states he received only £200.

After following up with Dimeline Sportsbook, the sportsbook claimed to SBR that the player failed to meet his rollover and was allowed cashouts in error; additionally the player was allegedly double-credited a deposit which went unreported. SBR has asked for Dimeline to send all logs of the player's account adjustments and wagering activity to substantiate its position. SBR will update this report as more information is learned.

Player vs Dimeline Sportsbook: bonus complaint

05.19.2010


A Dimeline Sportsbook (SBR rating D) player has written in with a sportsbook dispute. The player joined Dimeline in March of 2009 and received a 100% bonus with a 10X rollover. At the end of April 2009, the player claims the rollover was completed. He requested a withdrawal of £1200 on June 1st 2009. After four months passed by with no payments issued, Dimeline informed the player the check was lost in the mail and that he could begin receiving his funds in £200 increments. The player states he received only £200.

After following up with Dimeline Sportsbook, the sportsbook claimed to SBR that the player failed to meet his rollover and was allowed cashouts in error; additionally the player was allegedly double-credited a deposit which went unreported. SBR has asked for Dimeline to send all logs of the player's account adjustments and wagering activity to substantiate its position. SBR will update this report as more information is learned.