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News on scam sports betting operations, events and business deals within the offshore sports gambling industry.

Matchbook software complaint update

07.16.2010


Matchbook (SBR rating B-) has refunded the players who reported that the exchange software wrongly allowed their offers to be matched.

Matchbook:

We concluded our investigation of this market and found that a site administrator mishandled the manual close/reopen procedure.  Except for live markets, we almost never close and then reopen a market (in this case, it was done in response to a client request). As a result, this procedure was performed manually (and incorrectly, as it happened).

We have refunded the three offers that were affected by this error and have also checked past markets to ensure this has not happened in the past.

CreditWagering slow-pays update

07.15.2010


Two additional CreditWagering (SBR rating D-) slow-pay complaints were filed with SBR. Player 1 requested $1951 mid-March, and player 2 requested his withdrawal mid-April. Both players state that they were offered to be paid via Moneygram, but have yet to receive any such payments from CreditWagering. SBR will update this report.

CreditWagering Player:

I am owed $915 and can not get a reply email from creditwagering. The request is 2 months old and initially I was told I'd get a card to withdraw from. That never came so I was told they could do a moneygram and have not since heard from them when I try to contact for a response. I've been on and off with them for 2 years and have gotten paid in the past as well as paid them.

Matchbook investigating software complaints

07.14.2010


Matchbook (SBR rating B-) tells SBR that they are investigating the software errror complaints reported by players on July 13th, where players stated that canceled offers and offers which had expired were matched. SBR will update this report.

Matchbook:

We are currently investigating both claims that you forwarded to us.  In the case below, if the market was closed then reopened, you (and the client) are quite right that the offer must be canceled.

GoToEntertainment moves to BetPhoenix office and wagering platform - UPDATED

07.14.2010


Update, 9/04/2010: The GoToEntertainment Group including Enterbet and GoToCasino have been ejected from the BetPhoenix building and platform. BetPhoenix was hopeful it could provide motivation to GoTo to pay owed players and become profitable under the Phoenix umbrella. BetPhoenix paid over $10,000 to delinquent GoTo account holders during the month GoTo Entertainment was operating from the Phoenix building.

The GoToEntertainment Sportsbook Group, which includes EnterBet (SBR rating D-), GoToEntertainment (SBR rating D-) and GoToCasino (SBR rating D-) has moved into the BetPhoenix (SBR rating B+) office and onto the same wagering platform. BetPhoenix is not backing the GoTo Group but tells SBR that the arrangement is contingent on GoTo paying owed players including the 6 players who have reported not being paid to SBR.

Player 1: A GoToCasino player reports being slow-paid $250 from an April 30th payout request.
Player 2: A GoToCasino player reported being slow-paid $250 from a February 3rd withdrawal request.
Player 3: A GoToCasino player reported being slow-paid from a $6,300 withdrawal requested in June of 2009.
Player 4: A GoToCasino player reported being slow-paid $650 from a March 1st payout request.
Player 5: A GoToCasino player reported being slow-paid $2017 from a late 2009 payout request.
Player 6: An Enterbet player reports being slow-paid $1500 from a November 2009 payment request.

In a recent letter to SBR, a GoTo group manager acknowledged the slow-pay delays:

GoTo:

We are a couple weeks backed up on our payouts as always happens this time of year, but {name ommitted} payout will be sent next week.

 

Matchbook players report problems with exchange software

07.13.2010


Matchbook (SBR rating B-) players complain of the exchange software matching bets erroneously.

Player 1:

I set a market at -168 on Under 8.5 in minn/tb game for $145. About 20 seconds after i made the Market, I canceled it and it was cleared from my unmatched bets slip. 7 minutes later it was matched (after i already cancelled it), I have made all my bets from iphone without a problem. Considering over the past week the site goes down for 5 minutes at a time everyday more then once, i truly believe the problem resides on matchbooks end and i should not be responsible for the error.


The second player to complain of the software also created an offer — David Oritz at -124 prior to the final round of the 2010 Homerun Derby.

Player 2:

I offered David Ortiz at -124 before the final round. My bet went unmatched, and they closed live betting for the event. It said "live betting is no longer available for this event." I checked my account, and it showed the bet as unmatched. Then after the event, I go into my account and see that the bet was matched. I guess they closed betting on the event and then decided to reopen it. I called them and they said that yes, they closed it and then re-opened it.

They can't close betting on an event and make all unmatched bets void, and then re-open the betting and take the unmatched bets and put them back up as offers. This is exactly what happened. This bet should be void.


SBR has followed up with Matchbook to inquire on both complaints.

Oddsmaker update — sportsbook addresses World Cup prop dispute

07.13.2010


Oddsmaker (SBR rating D-) has addressed the July 12th World Cup Prop dispute which was filed over the grading of a margin of victory prop. A player wagered $200 on the "Draw" outcome and had his bet graded as a loser. Oddsmaker's position is that the bet had to be a 'scoring draw', and that 0-0 was not considered a winner. Oddsmaker claims that "scoring tie" was listed on the wager type, but has not yet provided evidence to substantiate. The player adamantly denies seeing any such notation.

MLB All-Star Trivia — win $25 per correct answer

07.13.2010


SBRforum is hosting a second round of Free MLB Trivia tonight in celebration of the All-Star game. The contest is free to play and takes place at 7PM ET. The game is also available for wagering at SBRforum's point sportsbook — where forum readers can use free points accrued from posting for a chance to order merchandise, apparel, and pizza deliveries courtesy of the SBR Store — so don't miss out!

BetSportsWeb update

07.12.2010


BetPhoenix (SBR rating B+) management has confirmed that BetSportsWeb will not be moving into their facility or joining their platform. BetSportsWeb (SBR rating D-) was a white label on the Blue Grass Sports platform; which will now operate out of BetPhoenix's headquarters. SBR will update this report once BetSportsWeb completes its move into a new building.

WSEX refuses to pay $20,000 winning wager

07.12.2010


WSEX (SBR rating D) has refused to pay a $20,000 winning wager. A second complaint was filed from a player indicating that his bet on Cleveland in the "Who will sign Lebron?" prop was graded as a loss. SBR initially reported WSEX's stance in settling the market on July 10th. Other sportsbooks used clearer wordage that asked where Lebron James will play in the 2010/11 NBA season. The Cleveland Cavaliers agreed to a sign & trade in a deal that sent Lebron James to the Miami Heat. SBR is asking WSEX to reconsider its grading.

Oddsmaker prop dispute on World Cup final

07.12.2010


An Oddsmaker (SBR rating D-) player has filed a dispute over Oddsmaker's grading of the 2010 World Cup finals margin of victory prop. The player bet $200 on the 'Draw' ; his wager was graded a loss as Oddsmaker claimed only 'scoring draws' counted. SBR is following up with Oddsmaker.

BetSportsWeb undergoes move to BetPhoenix platform

07.11.2010


BetSportsWeb (SBR rating D-) is currently undergoing a move to the BetPhoenix (SBR rating B+) platform. BetSportsWeb is a white label on the Blue Grass Sports platform which has moved into the BetPhoenix building meaning BetPhoenix inherently becomes their host and service provider. SBR will inquire with BetPhoenix management on how they plan to handle their new relationship with slow-pay post-up sportsbook BetSportsWeb.

WSEX botched prop wager dispute

07.10.2010


WSEX (SBR rating D) offered the prop "Who will sign Lebron? (1-Pay)". The Cleveland Cavaliers signed Lebron James, then traded him to the Miami Heat, agreeing to a sign & trade deal. A player who considered this chain of events wrote in to WSEX before placing the wager to inquire — he was told that if these events occurred that Cleveland would be graded the winner.

WSEX player:

I just wanted to confirm a detail about the bet "WHO WILL SIGN LEBRON?"

If Cleveland signs and then trades Lebron, Cleveland will be the graded as the winner, correct?


WSEX:

Dear Sir, Yes Cleveland will be graded as the winner


WSEX graded the Miami Heat the winner after Cleveland agreed to the sign & trade. WSEX then apologized to the player stating he was misinformed. Sportsbooks must use clear and concise prop descriptions to eliminate gray area and potential confusion, in this case, the wordage of the prop suggests that the bet will be paid based on the first team that signs Lebron James to any contract for the 2010/11 NBA season. SBR has suggested that WSEX settle the market accordingly.

07.09.2010


A WSEX (SBR rating D) player has reported being paid $2,000. He initially requested payment of $2,410 via Moneybookers on April 21st.

WSEX player:

Hi, i have got part of the payment today via moneybookers on amount 2000$.


An additional 5 slow-pays were also reported for a combined $11,917.50.

Payout Requests
Player 1: $767.50 on February 13th.
Player 2: $1500 on March 22nd.
Player 3: $750 on March 27th.
Player 4: $3000 on May 10th.
Player 5: $3000 on May 18th and $2900 on May 19th.

WSEX is currently slow-paying 52 players $260,534; with the first of those payouts requested in October of 2009. | Forum readers discuss WSEX

BetHorizon addresses Moneybookers slow-pays

07.09.2010


BetHorizon (SBR rating B-) has stated that all Moneybookers payout requests would be cleared in the next 10 business days. Three players have written into SBR detailing instances of Moneybookers slow-pay. BetHorizon cited banking issues and an overload of Moneybookers requests as contributing to the delays. BetHorizon has also informed SBR that they will no longer be offering bonuses to those that deposit via Moneybookers.

Player 1: Requested £3000 on May 14th via Moneybookers
Player 2: Requested £1391 on May 15th via Moneybookers
Player 3: Requested £1000 on May 3rd via Moneybookers

Coral Sportsbook bonus dispute update

07.09.2010


Coral Sportsbook (SBR rating A-) has paid the player from SBR's 6/28 bonus complaint report in full. The player contacted SBR stating that he deposited £25 for a 100% bonus promo and through play increased his balance to £510. However, Coral voided his wagers and canceled the bonus stating that it did not allow players from Belarus to accept promotions. After discussion with SBR, Coral decided to pay the player in full.

Coral player:

thank you very much, coral paid all the money, even winning with a bonus Thank you very much again, you are an expert in their field and you are very sympathetic person, I want to like you were more in the world and the world would be a betterAll Good in your life

Readers discuss BetRevolution (unrated)

07.09.2010


SBR readers discuss BetRevolution (unrated). SBR is in the process of gathering information about BetRevolution; a sportsbook that came online in December of 2009. BetRevolution has developed proprietary software for its sportsbook, and is in the process of launching a casino that is licensed from the Cross Media Group. The company was founded in Antigua, and has its servers located in Costa Rica. Players who have used this sportsbook are asked to contact SBR with feedback. As with all new sportsbooks, players are advised to use extreme caution.

SBR Contests - Live World Cup Trivia at 2PM and 7PM ET

07.08.2010


SBRforum is running two Live World Cup Trivia broadcasts at 2PM and 7PM ET. Each contest is free to play in. | View SBRforum contest registration for more details.

Trivia Contest #1 - $25 per correct answer; free contest thread.
Trivia Contest #2 - $25 per correct answer; free contest thread.

JazzSports payout complaint reaches SBR mailbox

07.08.2010


A JazzSports (SBR rating C) slow-pay complaint has been reported, one day after the ABC Islands (SBR rating C) payout complaint was published. On May 19th a player requested $2,330 via Moneybookers — he was paid $500 on June 4th, and has received no subsequent payments or response to his e-mails. Players that wish to withdraw funds from any Jazz Sportsbook Group are limited to e-mailing their requests. SBR is investigating the JazzSports and ABC Islands complaints.

Stryyke player account locked after winning bet

07.08.2010

On June 19th, a player deposited €100 to Stryyke (SBR rating D-) for a 110% World Cup Bonus. He wagered his account balance on the correct score of (0-1) on Mexico vs Uruguay. His account balance would have then increased to €1890, however after attempting to log back into the site, the player receives a message that his login has failed. Stryyke recently locked the account of a player after a withdrawal request was made, and has continued to void winnings without cause. Stryyke is also slow-paying 31 players €27,873 that have contacted SBR for sportsbook assistance. Players are advised to avoid Stryyke.

07.08.2010

A BetHorizon (SBR rating B-) payout complaint has been reported. On May 14th a player requested £3000 via Moneybookers. After realizing his withdrawal was being delayed, the player communicated with BetHorizon and was allegedly told he would receive at least half of his withdrawal by June 6th. As of July 8th, the player states he has received no payment toward his balance. SBR will update this report.

Neteller investigates Bestake fraud complaints

07.07.2010

Neteller is investigating the Bestake (SBR rating F) merchant account after complaints against the alleged scam sportsbook were reported. 50 Bestake players contacted SBR saying their balances were zeroed out after clicking a 'Show Me The Money' button which was curiously placed next to a new Express 4 Hour Withdrawal ad on its homepage. In reality, once players clicked the message, their entire balances were divided into six World Cup soccer wagers -— with the condition being all six wagers must be recorded as wins in order for the bettors to receive their funds plus 15%. Neteller was unable to comment directly on any action it could take against Bestake, but did state that they would be unable to accept claim requests for funds lost at the hands of a third-party site.

ABC Islands feedback wanted

07.07.2010


Players with feedback on ABC Islands (SBR rating C) of the Jazz Sportsbook Group are asked to write into help@sportsbookreview.com. A player contacted SBR stating that he requested a withdrawal of $2500 on June 26th via Moneybookers and has yet to receive payment. ABC Islands recently cleared all outstanding payment complaints prior to this new report. SBR is investigating.

5Dimes Sportsbook Group update

07.07.2010


The 5Dimes Group (SBR rating A+) tells SBR that its most recent acquisition, SportBet (SBR rating A-), plans to offer .107 pricing this football season — the sportsbook's operations will be run by the same management as 5Dimes. 5Dimes stands by player balances at SportBet.

BetFirstClass freeplay rules sting winning bettor

07.06.2010


A BetFirstClass (SBR rating D) player reported receiving a $25 freeplay which he used to increase his balance to $1159. BetFirstClass then informed the player that the maximum withdrawal for the free bet was $200. BetFirstClass offered a $400 payout instead as a settlement, which was accepted. Players are advised to check the terms of conditions of any freeplay offer before beginning to wager.

Sportsbetting.com investigation into winning casino player still pending

07.06.2010


Sportsbetting.com (SBR rating C-) casino dispute update — A player that ran up a $280 loyalty comp into $100,000 playing roulette still has his account frozen. Sportsbetting.com addressed the dispute, which was reported to SBR on June 28th, by stating that the casino software supplier was still completing its investigation and testing the two winning sessions by the player for legitimacy. SBR will update this report once Sportsbetting.com renders its decision. | Players discuss Sportsbetting.com casino dispute