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News on scam sports betting operations, events and business deals within the offshore sports gambling industry.

BetAtHome tennis dispute update

08.11.2010


Following SBR's report on BetAtHome (SBR rating C-) voiding a tennis wager that was suspended before being completed, BetAtHome confirmed their decision to regrade the wager to SBR in a follow-up e-mail. SBR considers the dispute resolved. Any other players who may have had bets unfairly voided are asked to write to SBR.

Stryyke player highlights frustrating withdrawal experience

08.11.2010


A Stryyke (SBR rating D-) player has written to SBR highlighting his negative experience. In May of 2009 he deposited €100 in exchange for a 50% bonus. The bonus carried a 10X rollover. On July 3rd of 2010, his rollover was complete and he asked for a payout of €314.90. His ID documents were then verified by Stryyke, but in the weeks to come no payment was received. To date, the player has not been responded to despite multiple inquiries launched with Stryyke. Stryyke has also ceased cooperating with SBR. Players are advised to avoid Stryyke.

WSEX payout complaint reaches SBR mailbox

08.11.2010


A WSEX (SBR rating D) payout complaint has reached the SBR mailbox. On February 8th, a player asked for a withdrawal of $3,000. WSEX has provided only generic excuses to the player about the delays, citing processors as the cause. However, WSEX currently owes over $250,000 to the 54 players that have written to SBR for assistance.

WSEX player:

I requested a payout of $3000 on February 8th, 2010. I still have not received the check. I email WSEX every few weeks, they keep talking about "the processors" being the problem. Six months and counting... :(

BetAtHome tennis grading dispute

08.10.2010


A BetAtHome (SBR rating C-) player has submitted a sportsbook grading complaint. The player wagered on a tennis match between Lopez and Bakker, which was twice suspended due to rain. Despite the match being continued as normal the next day, BetAtHome canceled the wager. The industry standard for such situations is to settle the market normally once play resumes. SBR is investigating.

Globet update

08.10.2010


After SBR's 8/9 Globet update, a player wrote in indicating that he requested a withdrawal of €260.92 two weeks ago, and has not been communicated by Globet. SBR is following up.

WSEX slow-pays update

08.09.2010


A new WSEX (SBR rating D) payout complaint has been filed. In April of 2010 a player asked for a withdrawal of $2,000. He has not been provided a status update on his funds. 53 WSEX players have filed complaints, and are being slow-paid a total of $253,000 with the oldest payment complaint dating back to October of 2009. | WSEX current status

SBRforum's NFL Preseason contest

08.08.2010


SBRforum's NFL preseason contest begins tonight. The contest requires no entry fee and gives away $300 plus 300 in SBRpoints to the top 6 finalists.

Stride Poker enters the SBR rating guide at F

08.07.2010


Stride Poker has entered the SBR sportsbook ratings guide at F. Stride Poker is a member of the FutureBet family which previously was known as ExtremeBet. FutureBet is now operating under the company name Gametech Solutions. FutureBet has twice rebranded itself in an effort to distance itself from its history of no-pay complaints to both players and gaming operators.

QuickSilverSports feedback wanted

08.07.2010


A QuickSilverSports (SBR rating C) complaint has been submitted. In mid-July a player asked for a withdrawal of $3,716 via Moneybookers and has yet to receive his funds. Players with payout feedback for QuickSilver can write to help@sportsbookreview.com.

08.06.2010
In March of 2009, WSEX players started to see withdrawal delays. Some successfully withdrew their funds while others continued to play with WSEX banking on its stellar reputation and financial track record. The situation worsened as the number of slow-pay complaints submitted to SportsbookReview increased each month. WSEX first attributed the delays to trouble with its banking processors; however, WSEX's financial issues were much more complex as the coming months would show.


WSEX was downgraded 8 times from March of 2009 to July of 2010, and currently sits on a rating of D. | View full WSEX report

WagerChief players report log-in issues

08.04.2010


WagerChief (SBR rating B) players have reported being unable to log-in. WagerChief management confirmed the problem at SBRforum and said the technical issue should be resolved soon.

02:06pm CST
Update — BetPhoenix players report the same log-in problem. SBR will update this report once all BetPhoenix hosted sites are operational.

02:44pm CST
Update — BetPhoenix management states the log-in error has been fixed.

188Bet adds winnings back to player account

08.03.2010

 

188Bet case update. On May 6th, SBR reported that 188Bet refunded a player's deposits and closed his account after documents confirming his identity weren't submitted inside of a "48 hour window". The player made two deposits to 188Bet for $450 and $400, and had increased his balance to $1200 at the time he was shutdown. 188Bet declined to communicate with SBR until August 2nd, when a manager addressed the case and reversed 188Bet's initial decision.

188Bet management:
We will communicate directly with the customer, to advise we have reviewed the case and although he failed to submit identity documents within the prescribed period of time; we will exercise goodwill and return winnings to his account. The customer will however be notified, he must meet the rollover requirements before making a withdrawal. I trust this gesture on our part, resolves the issue.

Despite this resolution, SBR is still speaking to 188Bet about the unusual policy and will assess an initial rating after discussions conclude.

 

08.02.2010


An Oddsmaker (SBR rating D-) player has written in stating that his account was charged for a deposit he did not authorize. The player details seeing a $300 debit from his checking account, and that he discovered the adjustment was made to his Oddsmaker balance. He denies making the transaction, and has stated that Oddsmaker has since disabled his account after charge-back threats were made. SBR is investigating the complaint.

Oddsmaker is Futurebet's biggest licensee. Futurebet has now rebranded itself as Gametech Solutions, after previously calling itself iGaming Software.

Editor's note: Oddsmaker responds to deposit complaint

WSEX update

08.02.2010


A WSEX (SBR rating D) player has reported being paid. He requested $1,988 on April 13th and confirmed receiving that check today. WSEX users discuss payment issues at SBRforum.

Stryyke slow-pay #32

08.01.2010


A Stryyke (SBR rating D-) payment complaint has been reported. On June 30th a player attempted a withdrawal of €30 to his Moneybookers account, and has yet to receive payment. 32 players have filed slow-pay complaints against Stryyke, totaling €27,903.85 in funds owed. 

 

 

Stryyke player:
I made a withdrawal on 30.06.2010. Today I don't have any money (30 euro). I sent a lot of e-mails to stryyke servis but I didn"t get any answer. i really need this money... Please help me. I'm waiting about month for my money...

 

 

SafestBet a Dangerous Sportsbook

07.31.2010


SafestBet (SBR rating F) sportsbook is a member of FutureBet, which was renamed as iGaming Software and then rebranded again as Gametech Solutions. FutureBet has scammed millions from players and sportsbook operators.

 

07.31.2010


TowerGaming (SBR rating D+) has been added to the sportsbook ratings guide.

TowerGaming is a licensee on the OddsMatrix platform. OddsMatrix fully supports TowerGaming; powering their software and holding player funds in reserve. The COO of OddsMatrix confirmed the business relationship in a letter to SBR.

Jesper Jensen, OddsMatrix COO:
Our relationship to TowerGaming is very good and they have competent people to run the business.


How the white-label platform controls player funds:

Jesper Jensen, OddsMatrix COO:
As players are betting with OddsMatrix, we are in control of player funds residing in the sports book. If any of our licensees fails/dies, we are responsible to payout these players. This can only be done if the funds reside physically in the sports book balance. If funds are moved away, e.g. to main balance, poker- or casino balance, it is out of our control. As stated above, players are paid by OddsMatrix, but only if the licensee of OddsMatrix goes bankrupt. We are not doing day-to-day payment processing.


The last Malta-based sportsbook to use the OddsMatrix platform was BetOnBet (SBR rating F). OddsMatrix claimed at the time that only software was provided to BetOnBet. BetOnBet's processing was reportedly done by the Linx Media Group. Both BetOnBet and the Linx Media Group have since went bankrupt. | Read full TowerGaming, OddsMatrix report

07.30.2010


PartyGaming PLC plans to unite with Austrian-based sportsbook Bwin.

Jim Ryan, CEO of Party Gaming:

This is a transformational opportunity for both our companies to create the world’s largest listed online gaming business. With market-leading positions in poker, sports betting, casino and games (in particular bingo), the Enlarged Group will have a winning formula to exploit the growing online gaming market, supported by a strong balance sheet, significant cashflow generation and a highly experienced management team.


Financial details of the planned merger were reported by the Wall Street Journal.

 

The new company will be owned 48.36% and 51.64% by PartyGaming and Bwin shareholders respectively and will be listed on the London Stock Exchange.


While both publicly traded companies are financially secure, Bwin (SBR rating C-) has maintained a lower rating due to its handling of sportsbook complaints. | View full PartyGaming, Bwin merger report

 

07.30.2010


A WSEX player confirms receiving his $3,000 payout from a February 12th request.

WSEX has an SBR rating of D, and is currently slow-paying $258,000 to the 51 players that have submitted sportsbook complaint forms. WSEX was last reported to have paid a player $2500 on July 26th; however 21 payment complaints were reported in July.

SBR will update this report.

BetHorizon player confirms partial payment

07.29.2010


A BetHorizon (SBR rating B-) player has confirmed receiving a partial payment. He requested £1000 on May 3rd via Moneybookers, and received a payment of £350 today. On July 9th, BetHorizon management stated that in approximately 10 business days all Moneybookers accounts would be caught up. BetHorizon attributed the delays to banking restrictions via that method. Two other players have yet to confirm receiving payment toward their May 14th & 15th withdrawal requests. SBR will update this report.

07.29.2010


On May 28th, a GloBet (SBR rating D+) player requested a withdrawal of £1,190 to his Moneybookers account. His payout has yet to be filled. The same day the player asked for his funds, Globet replied that he must provide proof of age. After sending his passport, no further response was given by Globet. The player has attempted contact throughout July inquiring on the status of his payout, and has been told only generic remarks. This is consistent with the second Globet payout complaint on file with SBR; which Globet has still yet to comment on. SBR will update this report.

Related case
On July 6th, SBR reported that a player requested payment of €1000 to Moneybookers. This withdrawal is still pending. | Read full Globet report