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News on scam sports betting operations, events and business deals within the offshore sports gambling industry.

WagerChief players report log-in issues

08.04.2010


WagerChief (SBR rating B) players have reported being unable to log-in. WagerChief management confirmed the problem at SBRforum and said the technical issue should be resolved soon.

02:06pm CST
Update — BetPhoenix players report the same log-in problem. SBR will update this report once all BetPhoenix hosted sites are operational.

02:44pm CST
Update — BetPhoenix management states the log-in error has been fixed.

188Bet adds winnings back to player account

08.03.2010

 

188Bet case update. On May 6th, SBR reported that 188Bet refunded a player's deposits and closed his account after documents confirming his identity weren't submitted inside of a "48 hour window". The player made two deposits to 188Bet for $450 and $400, and had increased his balance to $1200 at the time he was shutdown. 188Bet declined to communicate with SBR until August 2nd, when a manager addressed the case and reversed 188Bet's initial decision.

188Bet management:
We will communicate directly with the customer, to advise we have reviewed the case and although he failed to submit identity documents within the prescribed period of time; we will exercise goodwill and return winnings to his account. The customer will however be notified, he must meet the rollover requirements before making a withdrawal. I trust this gesture on our part, resolves the issue.

Despite this resolution, SBR is still speaking to 188Bet about the unusual policy and will assess an initial rating after discussions conclude.

 

08.02.2010


An Oddsmaker (SBR rating D-) player has written in stating that his account was charged for a deposit he did not authorize. The player details seeing a $300 debit from his checking account, and that he discovered the adjustment was made to his Oddsmaker balance. He denies making the transaction, and has stated that Oddsmaker has since disabled his account after charge-back threats were made. SBR is investigating the complaint.

Oddsmaker is Futurebet's biggest licensee. Futurebet has now rebranded itself as Gametech Solutions, after previously calling itself iGaming Software.

Editor's note: Oddsmaker responds to deposit complaint

WSEX update

08.02.2010


A WSEX (SBR rating D) player has reported being paid. He requested $1,988 on April 13th and confirmed receiving that check today. WSEX users discuss payment issues at SBRforum.

Stryyke slow-pay #32

08.01.2010


A Stryyke (SBR rating D-) payment complaint has been reported. On June 30th a player attempted a withdrawal of €30 to his Moneybookers account, and has yet to receive payment. 32 players have filed slow-pay complaints against Stryyke, totaling €27,903.85 in funds owed. 

 

 

Stryyke player:
I made a withdrawal on 30.06.2010. Today I don't have any money (30 euro). I sent a lot of e-mails to stryyke servis but I didn"t get any answer. i really need this money... Please help me. I'm waiting about month for my money...

 

 

SafestBet a Dangerous Sportsbook

07.31.2010


SafestBet (SBR rating F) sportsbook is a member of FutureBet, which was renamed as iGaming Software and then rebranded again as Gametech Solutions. FutureBet has scammed millions from players and sportsbook operators.

 

07.31.2010


TowerGaming (SBR rating D+) has been added to the sportsbook ratings guide.

TowerGaming is a licensee on the OddsMatrix platform. OddsMatrix fully supports TowerGaming; powering their software and holding player funds in reserve. The COO of OddsMatrix confirmed the business relationship in a letter to SBR.

Jesper Jensen, OddsMatrix COO:
Our relationship to TowerGaming is very good and they have competent people to run the business.


How the white-label platform controls player funds:

Jesper Jensen, OddsMatrix COO:
As players are betting with OddsMatrix, we are in control of player funds residing in the sports book. If any of our licensees fails/dies, we are responsible to payout these players. This can only be done if the funds reside physically in the sports book balance. If funds are moved away, e.g. to main balance, poker- or casino balance, it is out of our control. As stated above, players are paid by OddsMatrix, but only if the licensee of OddsMatrix goes bankrupt. We are not doing day-to-day payment processing.


The last Malta-based sportsbook to use the OddsMatrix platform was BetOnBet (SBR rating F). OddsMatrix claimed at the time that only software was provided to BetOnBet. BetOnBet's processing was reportedly done by the Linx Media Group. Both BetOnBet and the Linx Media Group have since went bankrupt. | Read full TowerGaming, OddsMatrix report

07.30.2010


PartyGaming PLC plans to unite with Austrian-based sportsbook Bwin.

Jim Ryan, CEO of Party Gaming:

This is a transformational opportunity for both our companies to create the world’s largest listed online gaming business. With market-leading positions in poker, sports betting, casino and games (in particular bingo), the Enlarged Group will have a winning formula to exploit the growing online gaming market, supported by a strong balance sheet, significant cashflow generation and a highly experienced management team.


Financial details of the planned merger were reported by the Wall Street Journal.

 

The new company will be owned 48.36% and 51.64% by PartyGaming and Bwin shareholders respectively and will be listed on the London Stock Exchange.


While both publicly traded companies are financially secure, Bwin (SBR rating C-) has maintained a lower rating due to its handling of sportsbook complaints. | View full PartyGaming, Bwin merger report

 

07.30.2010


A WSEX player confirms receiving his $3,000 payout from a February 12th request.

WSEX has an SBR rating of D, and is currently slow-paying $258,000 to the 51 players that have submitted sportsbook complaint forms. WSEX was last reported to have paid a player $2500 on July 26th; however 21 payment complaints were reported in July.

SBR will update this report.

BetHorizon player confirms partial payment

07.29.2010


A BetHorizon (SBR rating B-) player has confirmed receiving a partial payment. He requested £1000 on May 3rd via Moneybookers, and received a payment of £350 today. On July 9th, BetHorizon management stated that in approximately 10 business days all Moneybookers accounts would be caught up. BetHorizon attributed the delays to banking restrictions via that method. Two other players have yet to confirm receiving payment toward their May 14th & 15th withdrawal requests. SBR will update this report.

07.29.2010


On May 28th, a GloBet (SBR rating D+) player requested a withdrawal of £1,190 to his Moneybookers account. His payout has yet to be filled. The same day the player asked for his funds, Globet replied that he must provide proof of age. After sending his passport, no further response was given by Globet. The player has attempted contact throughout July inquiring on the status of his payout, and has been told only generic remarks. This is consistent with the second Globet payout complaint on file with SBR; which Globet has still yet to comment on. SBR will update this report.

Related case
On July 6th, SBR reported that a player requested payment of €1000 to Moneybookers. This withdrawal is still pending. | Read full Globet report

07.28.2010


PaddyPower (SBR rating B+) bonus complaint. A fourth bonus complaint has been received from a player that signed up to take advantage of PaddyPower's £1000 free bet offer for Cheltenham racing. The promotion required 10 wagers to be placed in order for players to redeem the free bet. After placing 8 of 10 wagers, the player's account was closed. PaddyPower stated that it was a "trading decision". The 1st complaint received on PaddyPower's handling of the Cheltenham free bet promotion resulted in PaddyPower reinstating the player's account following SBR's inquiry. SBR is following up on the complaint. | Read full PaddyPower complaint

WilllHill player reports canceled withdrawals, system glitch?

07.28.2010


Editor's update: This matter was resolved.

A WillHill (SBR rating A) player reports that his payout requests were canceled. The withdrawals were for a total of 35,000 SEK ($4,795). WillHill initially stated that Moneybookers was responsible for declining the transactions. Moneybookers denied this, WillHill then clarified that its withdrawal system suffered from a technical glitch. SBR is following up on the complaint.

07.27.2010


The FutureBet, formerly iGaming Software (IGS) group is now calling itself GameTech Solutions. FutureBet has twice rebranded its company name in an effort to distance itself from its history of theft. SBR has discussed FutureBet's past with numerous licensees; the most conservative estimates have FutureBet owing $5 million to players, licensees, and staff.

The most recent brand to join the FutureBet/IGS/Gametech group is poker, sportsbook, and casino FeltStars.com (SBR rating F). Futurebet supplies the FeltStars sportsbook and casino software. Futurebet fully hosts and supports FeltStars. | Read full Futurebet report

Oddsmaker (SBR rating D-) withdrawal complaint

07.27.2010

Withdrawal requested — $3,400 on April 30th.
Player issue — On January 9th a player deposited $250 to Oddsmaker (SBR rating D-). After a few months of play, his balance increased to more than $7000. On April 30th he requested a $3,400 withdrawal via priority check. The expected time-frame for delivery was 10 business days. The trouble began when the quoted time passed and no check had been received. The player followed up with Oddsmaker to inquire and to his surprise was informed by the cashier department that his "bank wire" was sent. Taken aback by the claim, the player clarified that he requested a priority check and never at any point provided wiring instructions. Oddsmaker was adamant that the wire had been sent and suggested he check his bank account for the funds. The book finally acknowledged the error a week later. Oddsmaker then told the bettor it was in the process of canceling the bank wire and resending the funds via priority check. Two more months passed and no updates were given to the player on the status of this check.

No progress was made. The player submitted a sportsbook complaint to SBR.
 

07.26.2010


A WSEX (SBR rating D) player has reported receiving $2500 via Neteller. He requested the payment on May 10th. While this is the 3rd payout report in July from a WSEX player, 21 new slow-pay complaints were filed throughout July including four today. SBR will update this report.

Unibet closes player account and confiscates funds

07.25.2010


Unibet (SBR rating B+) has permanently closed a player's account which held a €1005 balance. The player deposited €500 and increased his balance to €1005 after 2 months of play. Upon making a withdrawal request, Unibet blocked the account and requested proof of ID. The player complied and made all documents requested available to Unibet. However, Unibet did not reinstate the account and informed the player his account would remain closed forever. In a similar complaint which SBR is also investigating, the same circumstances apply and Unibet was equally as tight-lipped to the player regarding their reason for shutting down the account.

Player:

Tell me the rule, that I have broken, please?

Unibet:

Unibet does not need to explain its decisions.

Unibet:

2.3Unibet reserves the right, at its own discretion, at all times, to:  Decline to open a Unibet Account and/or to close an existing Unibet Account, without any explanation whatsoever.

 

WSEX player reports payment

07.25.2010


A WSEX (SBR rating D) player reports payment. On July 8th the player contacted SBR for sportsbook dispute assistance, stating that he requested $1,500 on March 22nd. The player confirmed receiving his payout request today through Moneygram. This is the first WSEX payout report since July 9th. In total, WSEX is still slow-paying 51 players $259,034.

BetUS (SBR rating C) Steals $6,000?

07.24.2010


BetUS (SBR rating C) has seized $6,000 from a player's balance due to correlated parlay wagers. On July 20th, the player wrote to SBR stating that his account was closed in April with a balance of roughly $16,000. BetUS investigated the player for "syndicate wagering" while his account was frozen, but ultimately concluded the player was not acting in concert with other account holders. BetUS states that it does not allow correlated parlays, and docked the player's balance $6,000.

BetUS:
We did freeze the funds won from correlated parlays and sent him the remainder of his balance, per his request. Of course, we do have a correlated parlay rule on our Ts&Cs


SBR reviewed the BetUS terms and conditions page and found only the following rule, which does not specifically mention correlated parlays:

Multiple wagers/parlays/if bets are not accepted where the outcome of  one part of the wager contributes to the outcome of another.

In addition to the ambiguity of the printed rule, which could apply to every parlay wager, the BetUS software does not prevent these bets from being accepted. The complaint is similar to the Sportsbook.com (SBR rating D-) confiscations, where players had thousands in winnings voided after placing wagers on correlated parlays. SBR is discussing the situation with BetUS.

 

BetRevolution update

07.23.2010


BetRevolution (SBR rating D+) has been added to the SBR rating guide. On July 9th SBR reported that forum readers were discussing the sportsbook. SBR has completed a preliminary review of BetRevolution. BetRevolution claims that the company is located in Antigua while their servers are housed in Costa Rica. However, in addition to BetRevolution, the domain ' ' is also located on the same web server. is a coffee supplier located in Costa Rica. BetRevolution management did not directly comment on this outside business and failed to provide any additional information in a planned e-mail followup to SBR's telephone interview. The BetRevolution marketing department is operated and managed in Canada. BetRevolution's introduction into online gaming forums was not without incident as the following two situations tarnished the perception readers had of the relatively unknown sportsbook.

1. BetRevolution operated a knock-off odds site called ShowMeOdds.com. The site used the same logo and displayed some of the same information as ShowMeTheOdds.com. After SBR inquired during its conference call with BetRevolution, BetRevolution first denied any knowledge of the ripoff site before SBR shared that it learned the site was being hosted on the same web server as BetRevolution. A member of BetRevolution management could not confirm the extent of the relationship with the site but stated that he would inquire with ownership. BetRevolution did not followup on the item with SBR as planned, and the site has since been taken off-line.

2. BetRevolution displayed a license on its website to an "Antiguan Gaming Commission". Forum readers at the Eye On Gambling website, where BetRevolution now advertises, were able to determine that the claim was false by contacting the Directorate of Offshore Gaming in Antigua to confirm the licensing agreement. The DOGA allegedly stated that no applications were submitted for the domain BetRevolution.com, and thus no such license existed.

BetRevolution addressed the situation by downplaying the matter as an honest mistake and that they were in the process of acquiring a license, despite the fact that on a blog designed to promote the BetRevolution brand, a fake license number was provided next to the Antiguan Gaming Commission logo.

BetRevolution:

...we want to clearly state that we do not have an active gaming license with the Antiguan gaming commission. We recognize the value and confidence that such statement brings to the gaming community and now in retrospective to the EOG Forum. This is why we have made all the necessary arrangements, not only to have part of our operations located in Antigua, but also to be an applicant of such recognition.

It was our honest mistake and fault to have indicated in our content that we've already been granted with such license.


Players are advised to proceed with extreme caution when choosing to play at any newly opened sportsbook, and can always write to SBR with feedback or for dispute assistance.

07.22.2010


A Globet (SBR rating D+) player has written in stating that he requested a €1000 Moneybookers payment on July 6th. In subsequent attempts to inquire about his payout requests to Globet, the player was given only generic replies that his payout would be processed as soon as possible. SBR is following up with Globet.