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News on scam sports betting operations, events and business deals within the offshore sports gambling industry.

BalkanBet bonus dispute

11.11.2010


Editor's note: BalkanBet is now operating as EFBet.

BalkanBet (SBR rating C-) bonus complaint. A player with a €1332, 30-day rollover requirement describes having 5 of 6 bets canceled by BalkanBet. The player has sent screenshots showing his wagers were in line with the market average at the time. On 10/23, SBR reported that BalkanBet limited a player to €5 despite having a 60-day, €1200 rollover requirement.

BetOnline247 player reports payment

11.10.2010


A BetOnline247 (SBR rating D-) player has reported payment. On September 30th he asked for a withdrawal of €1018.50. BetOnline247 is currently slow-paying 5 players a total of €2,116.31.

Sportsbook.com Group: Iwager.com casino dispute update

11.10.2010


On October 25th, SBR reported that Iwager.com (SBR rating D-) of the Sportsbook.Com Group voided a player's casino winnings. In this dispute, the player stated that he deposited $1,000 into Iwager's casino and received a $250 bonus. After meeting the bonus terms, his balance was $4,000. According to the player, Iwager forfeited the winnings without providing an explanation. However, after SBR followed up on the player's behalf, Iwager stated that the player provided needed to provide additional ID documentation and that once he did so two weeks later his account was reopened.

BetUS player reports withdrawal issue

11.09.2010


A BetUS (SBR rating D+) player says that a check for $1040.60 bounced. The player states that on 11/2 he deposited the check, and that on 11/15 the amount was reversed. He then sent a copy of the bounced check plus the deposit slip to BetUS. The player says that BetUS then told him it would take a week to confirm the check's status, despite receiving the scans from the player. SBR is following up on this complaint.

Sports.com & All-Star.com dispute update

11.09.2010


On October 13th, SBR reported that Sports.com and Allstar.com confiscated $39,000 from a winning player. The player accumulated his winnings primarily by placing tennis parlays, and maintained that he never cirucmvented limits as he was mindful of the fact that he was playing at two shops that belong to the Sportsbook.com Group.

SBR discussed the dispute on behalf of the player, and management agreed to pay the player his entire owed balance. The player confirmed on November 8th that his payout was processed and that he is waiting for his bankwire to hit. Sportsbook.com (SBR rating D-) management have expressed an interest in handling current disputes fairly, but are unwilling to revisit past complaints.

Stryyke Sportsbook players beginning to lose hope

11.08.2010


Stryyke Sportsbook (SBR rating F) has been off-line since October 31st.  Stryyke was downgraded by SBR to F after losing its gaming license and racking up over €32,000 in no-pay complaints. A new Stryyke player wrote in to SBR this morning stating that he has not received an update on his withdrawal request in over six months.

Globet Sportsbook off-line

11.08.2010


Globet Sportsbook (SBR rating D+) is currently off-line. Globet tells SBR that they are facing a technical outage and are working to restore access to the site. Players can reach Globet  customer service by dialing +44-20-8246-4802.

Xlbet withdrawal complaint #4

11.07.2010


A fourth Xlbet (unrated) payment complaint has been reported. A player states that more than 3 months ago he requested a €720.50 withdrawal. Xlbet has provided only generic answers to the player's inquiries regarding his withdrawal status. Xlbet. This increases Xlbet's slow-pay amount to €1585.50; with the oldest payout request made on June 18th.

Oddsmaker payment complaint update

11.06.2010


Oddsmaker (SBR rating D-) complaint update. On 11/2, SBR reported that an Oddsmaker player stated he was being slow-paid from an October 11th $772 withdrawal request. Oddsmaker management has stated the player originally provided the wrong payment details, and that the funds have since been received. SBR is confirming that the $772 payout was received with the player.

AsianLogic to acquire 12Bet

11.05.2010


AsianLogic, an Asia-based online casino operator has agreed to acquire 12Bet Sportsbook. Each company is licensed in the Phillippines. In addition to its online casino endeavors, AsianLogic operates the Asian Poker Tour.

Rory Anderson, Chief Executive for 12Bet comments:

AsianLogic is very strong in the online casino and poker environment as well as controlling land-based brands such as the Asian Poker Tour, and being able to better offer these products to sportsbook customers should enhance revenues across the board.

Unibet seizes $905 from player

11.05.2010


Unibet (SBR rating B) seizes $905 from player. In early October, the player requested an $850 withdrawal. Unibet requested ID documents, which the player provided. Three weeks later, Unibet denied his withdrawal, seized his balance, and sent the following cryptic explanation:

Unibet:

Rule  2.3 Unibet reserves the right, at its own discretion, at all times, to: Decline to open a Unibet Account and/or to close an existing Unibet Account, without any explanation whatsoever.


Unibet's rule allows it to seize any winning player's balance with no explanation. As a result of Unibet's handling of account, Unibet was downgraded by SBR on November 3rd.

BetPhoenix website down

11.04.2010


BetPhoenix's (SBR rating B+) homepage is currently down. SBR will update this report as BetPhoenix comes back online.

Update 3AM ET: BetPhoenix has come back online. BetPhoenix tells SBR that a router issue caused the family of sites to go down.

BetOnline247 withdrawal complaint #5

11.04.2010


BetOnline247 (SBR rating D-) player submits a withdrawal complaint. On October 16th he asked for a withdrawal of £106.31. BetOnline247 then required that he send a copy of his passport, which he complied with. No funds have been credited so far. BetOnline247 is slow-paying 4 other players a total of €2010. SBR last reported on a BetOnline247 payment September 15th.

BetBoo player confirms payment

11.03.2010


The BetBoo (SBR rating D) player from SBR's 10/28 slow-pay complaint report has confirmed receiving payment. When the player contacted SBR, he was owed $2,099 from a September 30th withdrawal request. BetBoo management has expressed the desire to cooperate with SBR on sportsbook complaints.

Unibet's handling of player balances

11.03.2010


Unibet (SBR rating B) update. SBR reported on 3 sportsbook complaints this month where players alleged that their balances were seized. Unibet offered no explanation to the players, and did not provide SBR evidence to justify its actions. Unibet's refusal to explain its actions denies the players a chance to challenge Unibet's conclusions. In the event that an error is made in identifying a fraudulent user, players would be at the mercy of the sportsbook's ruling. SBR has downgraded Unibet from its mark of B+.

SportingBet seizes balance without providing explanation

11.03.2010


SportingBet (SBR rating D+) complaint. A SportingBet player says that he had €740 confiscated from him. On October 8th, he deposited €100 and increased his balance to €740 over weeks of play. When the player requested a payout, SportingBet closed his account and seized his funds. The player had provided all requested documents, including his passport. SportingBet has given the player no explanation, nor responded to SBR inquiries when asked to justify its actions.

Matchbook player says software error cost him $770

11.02.2010


Matchbook (SBR rating B-) software complaint #2. A Matchbook player claims that a software error cost him $770. According to the player, he had open NHL offers on October 28th. At approximately 4pm, the player says he removed all offers since he would be unable to monitor them. Later that night, the player claims he discovered that one of his offers was in fact matched after he had canceled it previously, and his account was debited for a $770 loss. SBR is discussing this dispute with Matchbook.

On 11/1, SBR reported that Matchbook voided $1,267 in winnings after an internet service disruption caused them to cancel certain markets.

WSEX Update: $156,688 owed to players

11.02.2010


WSEX (SBR rating D) is now slow-paying $156,558 to 15 players. In SBR's last update, WSEX owed $109,374 to 14 players. Since that report, two new players have come forward who are being slow-paid $32,314 and $15,000. According to WSEX management, 3 players on the complaints list were expected to receive payment by Friday October 29th. SBR is confirming whether or not those players were paid.

Xlbet addresses complaint; new slow-pay reported

11.02.2010


Xlbet (unrated) has addressed the slow-pay complaint reported by SBR on 11/1.

Xlbet:

It has just passed our risk team and will be processed within 48 hours. We have many bonus hunters with shared I.Ps these days due to larger affiliate campaign, and that is the reason for the delays.


A third Xlbet complaint has since been reported. On September 2nd, a player asked for a withdrawal of €250 by Moneybookers. The player hasn't been provided an update by Xlbet. SBR is following up on this sportsbook complaint.

Oddsmaker player being slow-paid for $772

11.02.2010


Oddsmaker (SBR rating D-) player reports slow-pay. On October 11th, a player requested a $772 withdrawal and was told by Oddsmaker that his check would be sent in 2 to 3 business days. As of November 2nd, no payment has been received and Oddsmaker's cashier department has not provided the player with an update. On October 20th, SBR reported that Oddsmaker was slow-paying a player on a six-month old withdrawal request. SBR will update this report.

Oddsmaker player:

Oddsmaker is a fraud and a scam. How can I retreive my funds. I made a wager for $850.00 on the 4th of October Patriots vs. Dolphins. the payout was $772 the Patriots won the game by more than the -1 spread. I won the money and I cashed out on the 11th of october and have not received my funds.

Matchbook voids $1,267 in player's winnings citing internet service disruption

11.01.2010


Matchbook (SBR rating B-) complaint. On October 25th, a player placed several in-game wagers at Matchbook on the New York Giants vs Dallas Cowboys NFL game. The player risked $1000 on the Giants moneyline at +215, which won and was correctly graded as a winner. The next day, Matchbook voided $1267 of his winnings citing an internet service provider disruption.

Matchbook to player:

You submitted a single offer for $1,000 at odds of +214 at 2010-10-25 21:59:05 when the site became available again. This matched two separate customers existing offers. You matched the first customer at odds of +216 for $586.57. The remainder of your wager matched a different customer at odds of +214 for $413.43 at 21:59:05.

We canceled the first part of the wager as the offer had been posted to the site before it became unavailable. That offer was posted at 2010-10-25 21:18:53. The customer was unable to access the site to cancel the wager or edit the odds before it came back up. In these circumstances we would normally cancel all open offers before customers could wager on them. Unfortunately due to the fact that it was an ISP disruption we were unable access the site and cancel all the offers before some of them were matched. As there were a large number of wagers on the Monday night game, it took some time to review all the logs to confirm which offers were placed before the site became unavailable and matched before customers had an opportunity to cancel and update them. We apologize for this delay.

Xlbet player reports slow-pay

11.01.2010


A second Xlbet (unrated) payment complaint has been reported. On October 10th a player asked for a €500 withdrawal via Moneybookers, but has to date not been credited with his funds. The player mentions that Xlbet has not responded to his e-mail inquiries and that their live help is off-line. On 8/15, SBR reported that an Xlbet player was being slow-paid on a €115 payout by Xlbet. Xlbet failed to respond to SBR in that dispute and the player never confirmed receiving payment. Players are advised to use extreme caution when choosing to play at unrated sportsbooks. | View SBR Sportsbook Ratings guide

Scam Alert: Stryyke Sportsbook now off-line

10.31.2010


Stryyke (SBR rating F) is currently off-line. The Stryyke sportsbook homepage displays a message that its services are not currently available.

On September 8th, SBR reported that the Lotteries and Gaming Authority (LGA) of Malta revoked stryyke's gaming license. SBR readers have reported that over €32,000 in winnings has not been paid. Stryyke is on the SBR Sportsbook blacklist and was downgraded to F on September 10th.