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News on scam sports betting operations, events and business deals within the offshore sports gambling industry.

BetBoo player confirms payment

11.03.2010


The BetBoo (SBR rating D) player from SBR's 10/28 slow-pay complaint report has confirmed receiving payment. When the player contacted SBR, he was owed $2,099 from a September 30th withdrawal request. BetBoo management has expressed the desire to cooperate with SBR on sportsbook complaints.

Unibet's handling of player balances

11.03.2010


Unibet (SBR rating B) update. SBR reported on 3 sportsbook complaints this month where players alleged that their balances were seized. Unibet offered no explanation to the players, and did not provide SBR evidence to justify its actions. Unibet's refusal to explain its actions denies the players a chance to challenge Unibet's conclusions. In the event that an error is made in identifying a fraudulent user, players would be at the mercy of the sportsbook's ruling. SBR has downgraded Unibet from its mark of B+.

SportingBet seizes balance without providing explanation

11.03.2010


SportingBet (SBR rating D+) complaint. A SportingBet player says that he had €740 confiscated from him. On October 8th, he deposited €100 and increased his balance to €740 over weeks of play. When the player requested a payout, SportingBet closed his account and seized his funds. The player had provided all requested documents, including his passport. SportingBet has given the player no explanation, nor responded to SBR inquiries when asked to justify its actions.

Matchbook player says software error cost him $770

11.02.2010


Matchbook (SBR rating B-) software complaint #2. A Matchbook player claims that a software error cost him $770. According to the player, he had open NHL offers on October 28th. At approximately 4pm, the player says he removed all offers since he would be unable to monitor them. Later that night, the player claims he discovered that one of his offers was in fact matched after he had canceled it previously, and his account was debited for a $770 loss. SBR is discussing this dispute with Matchbook.

On 11/1, SBR reported that Matchbook voided $1,267 in winnings after an internet service disruption caused them to cancel certain markets.

WSEX Update: $156,688 owed to players

11.02.2010


WSEX (SBR rating D) is now slow-paying $156,558 to 15 players. In SBR's last update, WSEX owed $109,374 to 14 players. Since that report, two new players have come forward who are being slow-paid $32,314 and $15,000. According to WSEX management, 3 players on the complaints list were expected to receive payment by Friday October 29th. SBR is confirming whether or not those players were paid.

Xlbet addresses complaint; new slow-pay reported

11.02.2010


Xlbet (unrated) has addressed the slow-pay complaint reported by SBR on 11/1.

Xlbet:

It has just passed our risk team and will be processed within 48 hours. We have many bonus hunters with shared I.Ps these days due to larger affiliate campaign, and that is the reason for the delays.


A third Xlbet complaint has since been reported. On September 2nd, a player asked for a withdrawal of €250 by Moneybookers. The player hasn't been provided an update by Xlbet. SBR is following up on this sportsbook complaint.

Oddsmaker player being slow-paid for $772

11.02.2010


Oddsmaker (SBR rating D-) player reports slow-pay. On October 11th, a player requested a $772 withdrawal and was told by Oddsmaker that his check would be sent in 2 to 3 business days. As of November 2nd, no payment has been received and Oddsmaker's cashier department has not provided the player with an update. On October 20th, SBR reported that Oddsmaker was slow-paying a player on a six-month old withdrawal request. SBR will update this report.

Oddsmaker player:

Oddsmaker is a fraud and a scam. How can I retreive my funds. I made a wager for $850.00 on the 4th of October Patriots vs. Dolphins. the payout was $772 the Patriots won the game by more than the -1 spread. I won the money and I cashed out on the 11th of october and have not received my funds.

Matchbook voids $1,267 in player's winnings citing internet service disruption

11.01.2010


Matchbook (SBR rating B-) complaint. On October 25th, a player placed several in-game wagers at Matchbook on the New York Giants vs Dallas Cowboys NFL game. The player risked $1000 on the Giants moneyline at +215, which won and was correctly graded as a winner. The next day, Matchbook voided $1267 of his winnings citing an internet service provider disruption.

Matchbook to player:

You submitted a single offer for $1,000 at odds of +214 at 2010-10-25 21:59:05 when the site became available again. This matched two separate customers existing offers. You matched the first customer at odds of +216 for $586.57. The remainder of your wager matched a different customer at odds of +214 for $413.43 at 21:59:05.

We canceled the first part of the wager as the offer had been posted to the site before it became unavailable. That offer was posted at 2010-10-25 21:18:53. The customer was unable to access the site to cancel the wager or edit the odds before it came back up. In these circumstances we would normally cancel all open offers before customers could wager on them. Unfortunately due to the fact that it was an ISP disruption we were unable access the site and cancel all the offers before some of them were matched. As there were a large number of wagers on the Monday night game, it took some time to review all the logs to confirm which offers were placed before the site became unavailable and matched before customers had an opportunity to cancel and update them. We apologize for this delay.

Xlbet player reports slow-pay

11.01.2010


A second Xlbet (unrated) payment complaint has been reported. On October 10th a player asked for a €500 withdrawal via Moneybookers, but has to date not been credited with his funds. The player mentions that Xlbet has not responded to his e-mail inquiries and that their live help is off-line. On 8/15, SBR reported that an Xlbet player was being slow-paid on a €115 payout by Xlbet. Xlbet failed to respond to SBR in that dispute and the player never confirmed receiving payment. Players are advised to use extreme caution when choosing to play at unrated sportsbooks. | View SBR Sportsbook Ratings guide

Scam Alert: Stryyke Sportsbook now off-line

10.31.2010


Stryyke (SBR rating F) is currently off-line. The Stryyke sportsbook homepage displays a message that its services are not currently available.

On September 8th, SBR reported that the Lotteries and Gaming Authority (LGA) of Malta revoked stryyke's gaming license. SBR readers have reported that over €32,000 in winnings has not been paid. Stryyke is on the SBR Sportsbook blacklist and was downgraded to F on September 10th.

Unibet seizes €1200 balance from player

10.30.2010


Unibet (SBR rating B+) has seized a player's €1200 balance. The player deposited €400 in late August and received a €100 bonus. In the following two months of play, he increased his balance to more than €20,000.  After providing proof of address & other ID, Unibet paid the player €18,000 through Moneybookers. Although reduced limits were imposed on the player, he continued to play with Unibet and lost €1000 through normal play before Unibet closed his account with a balance of €1200. He claims that Unibet accused him of being a "price trader" and that he would not be paid the rest of his funds.

On 10/29, SBR reported that Unibet closed a player's account & confiscated a €600 balance. Unibet has not provided comment to SBR on this case yet.

QuickSilverSports complaints remain outstanding

10.30.2010


QuickSilverSports (SBR rating C-) has not paid any of the 5 players that reported payout complaints. QuickSilver has provided only generic responses to both players and SBR. The players are owed a total of €8,868, with the earliest withdrawal request made on July 15th. SBR will update this report.

5Dimes website notice

10.30.2010


5Dimes (SBR rating A+) users that are experiencing technical issues should access their accounts through sister site SportBet.com. 5Dimes tells SBR that a hardware upgrade was made last night and that the website is being worked on by its technical staff. 

Unibet closes player account and confiscates funds

10.29.2010


Unibet (SBR rating B+) complaint. A Unibet player with a balance of €600 had his account suspended and was asked to send in bank details to confirm his identity. After complying with Unibet's request, the player states that his account was reopened and he was told he could resume play as normal. However, after making a withdrawal request the player claims his account was again disabled and he was told that his balance would not be paid. SBR is following up on this complaint.

Scam Alert: Casineto Sportsbook out of money yet continues to operate

10.29.2010


Casineto (SBR rating F) has addressed the $10,473 in player debt reported by SBR. Casineto sent an e-mail to SBR stating that the sportsbook was searching for new investors due to financial troubles. Casineto did not provide a time-line on when the 23 players who submitted slow-pay complaints could expect payment, nor why it was continuing to operate if it could no longer pay its players. Casineto has been downgraded to F. | SBR Blacklist of Scam Sportsbooks

Betoto pays player in voided wagers dispute

10.28.2010


On October 26th, SBR reported that a Betoto (SBR rating C+) player stated his winning bets were voided. Betoto has addressed the dispute stating that the in-game wager bets were voided due to their system freezing during that time. Betoto reviewed the player's wagers & honored the wins since the price was within market.

Casineto player submits 10 month old slow-pay

10.28.2010


A Casineto (SBR rating D-) player has written to SBR reporting a 10 month old slow-pay complaint. This is the 23rd Casineto payment complaint on file. The player's withdrawal request was for $250. This sportsbook complaint increases Casineto's player debt to $10,473.

Betboo payment complaint

10.28.2010


BetBoo (unrated) payment complaint. A Betboo player requested a payout of $2099 on September 30th. The player submitted all the required ID documents. Betboo has to date not paid the player. SBR is following up on this complaint.

On October 16th, SBR reported that Betboo voided a wager on a bad line then graded it as a loser the next day. Players should exercise extreme caution when choosing to play with unrated sportsbooks. | SBR Sportsbook Ratings guide

WSEX Update: $109,374 owed

10.27.2010


WSEX (SBR rating D) has provided an update on SBR's 10/25 slow-pay report.

WSEX has stated that 4 users have received payments. The 1st player was paid $9901 toward his $30,299 balance. Player 2 was paid $4000 toward his $5,960 balance. Players 3 and 4 received $3,000 payments which settled their accounts in full. Currently, WSEX is still slow-paying 13 players a total of $109,374, with the earliest payouts requested in February of 2010.

Betoto player says his winning bets were voided

10.26.2010


A Betoto (SBR rating C+) player states that his winnings have been voided. On 10/25, he placed two bets via live betting on Lech Poznan vs Gornik Zabrze. After the matches first goal, Betoto offered the odds of 2.35 on a Gornik win and 2.2 on under 3.5 goals. The player placed two wagers, a €90 under bet and a €400 wager on Gornik to win. The player states the odds then hovered at around 2.15 for the next 15 minutes, with the under continuing to drop in price as the match proceeded. The match ended 1-0. On 10/26 the player requested a withdrawal of €3000, before realizing that his bets were voided. The player claims that Betoto cited their terms & conditions on bad lines, however, he claims the odds were fair and in-line with the rest of the market. SBR is following up on this complaint.

On 10/22, SBR reported on another instance of Betoto confiscating funds. That dispute remains outstanding.

10.25.2010


WSEX Sportsbook (SBR rating D) update.

Since SBR's last WSEX update on October 15th, 5 new players have filed sportsbook complaints against World Sports Exchange.

Player 1: Requested $12,000 in April of 2010
Player 2: Requested $9,000 in April of 2010
Player 3: Requested $3,000 on February 2nd
Player 4: Requested $3,000 on April 19th
Player 5: Requested on $146 on August 5th

This increases SBR's list of players being slow-paid by WSEX to 15 players. WSEX has began to provide more consistent updates to SBR on payout statuses, clearing over 50% of their slow-pay complaints. Players that have not yet written in for help should write to help@sportsbookreview.com.

Sportsbook.com Group: Iwager.com voids players casino winnings

10.25.2010


Iwager (SBR rating D-) complaint. In early October, a player deposited $1000 into Iwager's casino, and received a $250 bonus. After meeting the terms of the bonus, he had a balance of $4000. When the player requested a withdrawal, Iwager forfeited his winnings without providing an explanation. Iwager is part of the Sportsbook.com Group. SBR is attempting to discuss this dispute with Iwager.

Betoto player says that his winnings have been confiscated

10.22.2010


Betoto (SBR rating C+) complaint. On October 11th, a player deposited €400 at Betoto and received a 50% bonus. Rollover was met in 24 hours. The player requested a withdrawal of his €733 balance the next day. After providing ID, Betoto confiscated his bonus and winnings, stating that his "funds have been cancelled". SBR is discussing this dispute with Betoto.

Betfair bonus dispute

10.22.2010


Betfair (SBR rating A) bonus dispute. Betfair ran a new account special from October 6th-11th for 50% cash-back on losses during that period. The requirements were that €50+ needed to be wagered on two or more days. A player signed up for this promotion and lost €1260 during the allotted time.  Betfair opted not to refund half of his losses (€630), stating that this special was never offered to the player. The player provided both SBR and Betfair with a copy of the e-mail he received advertising the promotion. SBR is investigating.