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News on scam sports betting operations, events and business deals within the offshore sports gambling industry.

Sportsbetting.com wagering dispute update

10.04.2011


A Sportsbetting.com (SBR rating C) manager has addressed the wagering dispute reported by SBR on October 3rd. In that dispute, a player stated that a second half wager on the NY Giants vs Arizona Cardinals game was canceled during the third quarter. The player forwarded an email from Sportsbetting.com (ag) which indicated that the wager was voided due to the correct line being a mere five cents different. The manager who spoke with SBR indicated that the wagering supervisor who made this ruling acted in error, and that effected players would have their winning tickets reinstated. SBR asks Sportsbetting.com players to write to help@sportsbookreview.com with feedback.

10.03.2011


A Sportsbetting.com (SBR rating C) player submits a sportsbook wagering complaint. The player tells SBR that he placed a $550 wager on the NY Giants vs Arizona Cardinals halftime total, which was listed at 21 points -105/-115. The player's wager was on "over", priced at -105. The player claims that after 14 points had been scored in the second half, he received an email message indicating that his wager had been canceled. Sportsbetting.com (ag) cited a line error, claiming that the correct line was 21.5 -110/-110.

SBR Forum Posters' poll Open: SBR posters invited to vote for Top Sportsbooks

10.01.2011


SBRforum posters are asked to cast their vote for the best bookmakers. Posters are invited to give their top three sportsbooks with their highest rated book first. Six points will be awarded for the first choice, four points for second place and three points for third. After tallying up the final scores, the top five point earners will be displayed at the head of the forum under the Top Poster's Sportsbooks for October 2011. Vote here!

09.30.2011
Sportsbook.com (SBR rating D-) non-US players update.


SBR has spoken with one of the Sportsbook.com non-US managers, who also manages the YouWin (SBR rating D-) brand, concerning the news that players who were transferred over to Global.Sportsbook.com once the non-US brand moved to Malta would lose their futures wagers. The manager told Sportsbook Review that the decision was made to extend players a conditional offer to have their futures bets restored. Players with canceled futures are asked to contact SBR immediately, either through sportsbook complaint form or by writing directly to help@sportsbookreview.com.

On September 28th, SBR reported that Sportsbook.com redirected its entire non-US player base to register at new website, Global.Sportsbook.com. Sportsbook.com will continue to manage its US players from Costa Rica, while the non-US arm will be operated out of Malta. Sportsbook.com Global is licensed under Win United Ltd., the gaming company which powers YouWin Sportsbook. WinUnited Ltd is licensed to operate as a gaming company by the Lotteries and Gaming Authority (LGA) of Malta.
 

09.28.2011

Sportsbook.com (SBR rating D-) is now redirecting non-US players to Global.Sportsbook.com. Sportsbook.com (ag) fired off an email this morning advising players that their accounts would be moved to the new, Malta-based platform. Global.Sportsbook.com is officially part of WinUnited Ltd., a gaming company licensed by the Lotteries and Gaming Authority (LGA) of Malta. WinUnited Ltd. is most known for powering YouWin sportsbook (SBR rating D-). A Sportsbook.com (ag) manager confirmed to SBR that US-based players are not impacted by the move.

In its 1,000+ word email to international players, the sportsbook declared that rollovers would be waived on outstanding bonus cash with the condition that players not request payment for sixty days. If a player requests payment prior to then, he would be forfeiting the bonus amount entirely. The sportsbook is essentially holding players funds hostage and forcing them to sit on their balances without losing their earned bonus cash. The email went on to state that pending wagers would not be honored. The unethical decision to void player wagers is one of many the Sportsbook.com Group has made over years, along with debiting $150,000+ in correlated parlay winnings from players five years ago.

09.27.2011


A Betmotion (unrated) player has written Sportsbook Review with a payment complaint. The player registered a Betmotion account on August 29th, 2011 and made an initial deposit of €100. The player tells SBR that his account was closed on September 12th, 2011 and that he was told that residents of Belarus were not allowed to place bets with Betmotion. The player goes on to state that his balance of €1,171 has not been credited to his Moneybookers account. SBR is following up on this sportsbook complaint.

The most recent Betmotion sportsbook dispute was reported to SBR on August 24th. A player stated that he requested a withdrawal of €292 on July 20th, 2011. The payment request was via Moneybookers. No update has been provided from Betmotion sportsbook to SBR.

Editor's update: This complaint has been resolved.

09.26.2011


A Sportsbook.com (SBR rating D-) player reports requesting a $2,500 Moneybookers withdrawal on September 15th. The player tells SBR that his payout has not processed as of yet. Sportsbook.com (ag) allegedly informed the player that there were processor problems leading to the payment delay.

Excerpt of the Sportsbook live chat transcript:

Kristen Black: Yes im sorry {name redacted} we are now experiencing a small delay with the process of moneybookers ,management is working on it to get this resolved as soon as possible,we apologize for this inconvenience and thank you for your understanding on this. | Read the rest of the Sportsbook.com live chat transcript

09.24.2011


On July 22nd, SBR reported that SportsInteraction (SBR rating B+) successfully completed an audit inspection performed by Gaming Associates; the regulatory compliance auditor for the Kahnawake Gaming Commission (KGC). The four day inspection was a thorough review into the SportsInteraction (SIA) finances and operations, trading and risk management, infrastructure, data security and more. Following the successful audit, a process took course to grant SportsInteraction with an official audit certificate from Gaming Associates.

SportsInteraction's rating has been upgraded to B+ within the SBR sportsbook ratings guide. SportsInteraction is a fully licensed sportsbook operating out of Kahnawake, Canada, and has been online since 1997. | SportsInteraction audit certificate

09.24.2011

Bet770 (SBR rating D+) is a London based online sportsbook and casino. The gaming site has been operating since 2001 under The Group 770, most known for Casino770, and in 2009 has attained a sublicense for its sportsbook in the Netherlands Antilles (Mandarin Gaming NV Curacao). Bet770 players have reported a number of bonus and wagering complaints in the last year. Complaints range from bait-and-switch, or bonus denial, grading time complaints, or poor customer service in situations involving multiple accounts.

09.23.2011


UPDATE to 9/22 Sportsbook.com report:

A Sportsbook.com (SBR rating D-) manager addressed the complaint reported by SBR on September 22nd, where a player stated that he was offered a cash bonus in exchange for cancelling his pending withdrawals. The player had five payout requests pending for a total of $10,200, with the earliest request outstanding from July of 2011. This was the fourth similar complaint from a Sportsbook.com (ag) player this calendar month. SBR reached out to a new management contact within the Sportsbook.com group and received confirmation that a consolidated payment was sent to the player. The player confirmed receiving his funds in an email to SportsbookReview this morning. SBR inquired on the status of the additional three complaints, for $24,000, $4,000 and $250 collectively — each of those players also reported being offered a bonus to cancel their pending withdrawals. The manager stated that he would be looking into those complaints.

SBR will update this report as new facts develop. | Sportsbook.com bonus email to players

09.23.2011


A BetAtHome (SBR rating C-) player submits an account complaint. The player tells SBR that she has maintained an account with BetAtHome for two years, and recently deposited €400 to play in both the sportsbook and casino.  The player tells SBR that she requested a withdrawal of €3,000 one month ago and subsequently had her account blocked. The player tells SBR that it was alleged that three accounts were registered from her computer, all redeeming bonuses. The player claims to have a mobile internet connection that she hypothesizes could have been intercepted by fellow neighbors. SBR is asking the sportsbook to confirm its evidence of multi-accounting, and is following up on the player's deposit. | Recent BetAtHome sportsbook news

09.22.2011


A Sportsbook.com (SBR rating D-) player owed $10,200 reports being offered a bonus to cancel his outstanding withdrawals. The player's first payout request was made for $1,250 on July 9th, 2011. On August 25th, that request was cancelled and placed back into his betting account. The player was told that his next payout request would be treated with a higher priority; the same promise given to fellow Sportsbook.com (ag) players that also filed sportsbook complaints earlier this month. The player reports that he made another payout request for the initial $1,250 plus $250 more on August 25th. In addition to that request, the player also has outstanding withdrawals totaling $10,200 which were requested throughout August and into September. The player notes that he has also received the bonus promo emails asking him to cancel his payouts in exchange for a cash bonus incentive. Sportsbook Review has written Sportsbook.com management asking for an update to this complaint.

09.22.2011

BetIslands Sportsbook (SBR rating B-) has rolled out a mobile betting platform. The comprehensive platform allows a full slate of wagering and is said to be compatible with all of the latest smartphones, as well as phones which can process online data.

09.22.2011

BetIslands Sportsbook (SBR rating B-) has rolled out a mobile betting platform. The comprehensive platform allows a full slate of wagering and is said to be compatible with all of the latest smartphones, as well as phones which can process online data.

09.22.2011

BetIslands Sportsbook (SBR rating B-) has rolled out a mobile betting platform. The comprehensive platform allows a full slate of wagering and is said to be compatible with all of the latest smartphones, as well as phones which can process online data.

09.22.2011

BetIslands Sportsbook (SBR rating B-) has rolled out a mobile betting platform. The comprehensive platform allows a full slate of wagering and is said to be compatible with all of the latest smartphones, as well as phones which can process online data.

09.21.2011


The WagerWeb (SBR rating D-) player from SBR's report on August 12th is still owed $2,500. On July 6th, the player filed a sportsbook complaint against the Costa Rica based online sportsbook company WagerWeb, indicating that he had not been paid a $5,000 withdrawal. SBR followed up on the complaint, and eventually received the player's confirmation that half of the payout request was filled by the sportsbook. WagerWeb claimed that the funds were originally sent via a processing method that was ultimately frozen, and believed at the time that there was a chance the player might still receive the first payout.

WagerWeb also claimed that the player communicating with SBR was a third-party, or "beard", acting on behalf of the account-holder. A beard is an individual sports bettors might use to register an account in the name of, whilst still placing the bets themselves. It can be a tactic used to hide ones identity if the original player is a known professional, has a negative history at the sportsbook in question or wishes to avoid being associated with a gaming company. WagerWeb questioned the legitimacy of the email address associated with the player, but declined to delve into specific details.

SportsbookReview is following up with WagerWeb on the player's remaining, unpaid $2,500 balance.

09.21.2011


The WagerWeb (SBR rating D-) player from SBR's report on August 12th is still owed $2,500. On July 6th, the player filed a sportsbook complaint against the Costa Rica based online sportsbook company WagerWeb, indicating that he had not been paid a $5,000 withdrawal. SBR followed up on the complaint, and eventually received the player's confirmation that half of the payout request was filled by the sportsbook. WagerWeb claimed that the funds were originally sent via a processing method that was ultimately frozen, and believed at the time that there was a chance the player might still receive the first payout.

WagerWeb also claimed that the player communicating with SBR was a third-party, or "beard", acting on behalf of the account-holder. A beard is an individual sports bettors might use to register an account in the name of, whilst still placing the bets themselves. It can be a tactic used to hide ones identity if the original player is a known professional, has a negative history at the sportsbook in question or wishes to avoid being associated with a gaming company. WagerWeb questioned the legitimacy of the email address associated with the player, but declined to delve into specific details.

SportsbookReview is following up with WagerWeb on the player's remaining, unpaid $2,500 balance.

09.21.2011


The WagerWeb (SBR rating D-) player from SBR's report on August 12th is still owed $2,500. On July 6th, the player filed a sportsbook complaint against the Costa Rica based online sportsbook company WagerWeb, indicating that he had not been paid a $5,000 withdrawal. SBR followed up on the complaint, and eventually received the player's confirmation that half of the payout request was filled by the sportsbook. WagerWeb claimed that the funds were originally sent via a processing method that was ultimately frozen, and believed at the time that there was a chance the player might still receive the first payout.

WagerWeb also claimed that the player communicating with SBR was a third-party, or "beard", acting on behalf of the account-holder. A beard is an individual sports bettors might use to register an account in the name of, whilst still placing the bets themselves. It can be a tactic used to hide ones identity if the original player is a known professional, has a negative history at the sportsbook in question or wishes to avoid being associated with a gaming company. WagerWeb questioned the legitimacy of the email address associated with the player, but declined to delve into specific details.

SportsbookReview is following up with WagerWeb on the player's remaining, unpaid $2,500 balance.

09.21.2011


The WagerWeb (SBR rating D-) player from SBR's report on August 12th is still owed $2,500. On July 6th, the player filed a sportsbook complaint against the Costa Rica based online sportsbook company WagerWeb, indicating that he had not been paid a $5,000 withdrawal. SBR followed up on the complaint, and eventually received the player's confirmation that half of the payout request was filled by the sportsbook. WagerWeb claimed that the funds were originally sent via a processing method that was ultimately frozen, and believed at the time that there was a chance the player might still receive the first payout.

WagerWeb also claimed that the player communicating with SBR was a third-party, or "beard", acting on behalf of the account-holder. A beard is an individual sports bettors might use to register an account in the name of, whilst still placing the bets themselves. It can be a tactic used to hide ones identity if the original player is a known professional, has a negative history at the sportsbook in question or wishes to avoid being associated with a gaming company. WagerWeb questioned the legitimacy of the email address associated with the player, but declined to delve into specific details.

SportsbookReview is following up with WagerWeb on the player's remaining, unpaid $2,500 balance.

09.21.2011

A CentreBet (SBR rating D+) player placed a €2,500 wager on a soccer match between Benifica and Arsenal on July 6th, 2011. The bet was recorded while Arsenal lead the match 1-0. The player's wager was entered at exactly 19:58:54. A goal was scored at 19:59:50, approximately 56 seconds later.

09.20.2011


A YouWin (SBR rating D+) player writes to Sportsbook Review.com indicating that a wager for €105 was cancelled. The player states that he first noticed that his winnings of €194 were docked froim his account when logging on this morning. The player wagered on a tennis match between Lu and Zopp which took place on September 20th. SBR is investigating whether or not the line in question was ever in-market.

BetGoTo payment complaint reported

09.19.2011


A BetGoTo (SBR rating D-) player has written SBR with a payment complaint. The player tells SBR that he has received some small payouts over the course of three years from the slow-pay sportsbook and casino group, but is currently waiting on approximately $2,700 since October of 2010. The player reports sending numerous emails to BetGoTo to attempt to receive an update on his withdrawal status.

On August 1st, 2009, BetGoTo entered the SBR sportsbook ratings guide under slow-pay sportsbook group GoToEntertainment, which is most known for powering GoToCasino, Enterbet, and dozens of similar brands. The group is headquartered in San Jose, Costa Rica, staying below the radar and operating off mailer lists. The family is not believed to have many current active players. GoTo briefly operated out of the BetPhoenix (SBR rating C) facility in 2010 before being ejected. During the Go-To stay, BetPhoenix paid $10,000 to delinquent accounts.

 On December 10th, 2010, a GoToEntertainment group player reported not being paid two Moneybookers withdrawals totaling $5,000. Since then, SBR has received little from GoTo group players. Those with feedback are urged to write to help@sportsbookreview.com, or to submit a sportsbook complaint form detailing their situations. Alternatively, players may dial 1-830-255-4677 during normal business hours to speak with an SBR dispute analyst.

09.17.2011


A BetAtHome (SBR rating C-) player tells SBR that his account has been closed with a €600 balance. The player allegedly opened his account with BetAtHome in the beginning of 2011, playing in the sportsbook and poker room. The player had made two small initial deposits of €100. The player tells SBR that he was paid one €400 withdrawal prior to having his account closed with a €600 balance. BetAtHome has reportedly accused the player of poker chip-dumping with at least one other account holder, a charge this player denies.

Poker chip-dumping is the act of colluding with other players, typically to circulate ill-gotten funds or as a means of moving funds between accounts. It can be a way to evade an insufficient deposit or to dispose of funds taken from other players. While chip-dumping cannot be proven 100% of the time, usually a sportsbook that brings players up on the charge will have other circumstantial evidence linking the players beyond their play; most times an IP address, shared registration detail or similar.

SportsbookReview is investigating this BetAtHome complaint.