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News on scam sports betting operations, events and business deals within the offshore sports gambling industry.

5Dimes casino errors result in two disputes

05.18.2011

 

A 5Dimes (SBR rating A+) player filed a complaint stating that $14,500 in casino winnings were voided due to using a robot. A robot or 'bot' is a software program that is a high speed autopilot that uses consistent playing strategy. The bot allowed the casino player to take advantage of a table game that was mistakenly set to a 112% payout return. All players who played the game during this period held an advantage over the house. This player denied using a robot. 5Dimes agreed to pay the player in full if SBR could show reasonable doubt that the player did in fact use a software program to play the game. After reviewing the hand history, it was found that the sessions lasted longer than a normal human could play without sleep, and showed a clear pattern of breaks down to the fraction of seconds. SBR concluded the player did use bot software. After the bot was confirmed 5Dimes chose to refund losing players of this game during the time period this player-bot was used. The total reimbursed to losers exceeded the amount in dispute by the bot player and included a credit to one player of over $7,000.
A second dispute involving two players also stemmed from a table game mistakenly set to wrong payout odds. These two players played a game because it had an excessive payout rate, 390%, instead of the normal 99.9% or below. One player accrued a balance of over $32,000 in less than two hours. Due to the gross error, and the fact that these players staked small escalating amounts each hand, there was no risk to player funds. The activity in the game resulted in guaranteed growing balances and account holders essentially being paid to play. SBR agreed with 5Dimes’ decision to void winnings based on gross human error rule that did not result in putting player funds at risk. 5Dimes states that the entire casino has been reviewed and corrected and will be audited regularly. 

 

Stryyke sportsbook remains off-line with players funds

05.17.2011


A Stryyke Sportsbook (SBR rating F) victim writes in. A player with a €1627.93 balance owed by Stryyke tells SBR that he has had no communication from the scam sportsbook prior to the site going offline in 2010. Stryyke players have reported over €35,000 in unpaid winnings.

BetUS account complaint

05.15.2011


A BetUS (SBR rating D+) player claims that he deposited $150 to place a wager. After winning the wager, the player discovered his account was suspended. The player claims that BetUS informed him that his deposit would be refunded. SBR is investigating this sportsbook complaint.

05.12.2011


A BetUS (SBR rating D+) player requested a $1,935 payout on April 14th. The funds were removed from his account, and the player was led to believe that he would be paid in 7 to 10 business days. After that time-frame passed, the player became nervous and raised a number of inquiries with BetUS. | BetUS payout dispute

05.12.2011


SportsInteraction (SBR rating B) no longer accepts registrations from United States residents. SIA management confirmed to SBR that the policy went into effect today. While no new players will be accepted from the US, existing players are free to continue to wager as normal.

On May 1st, Sportsbook.com (SBR rating D-) withdrew from the US market, also allowing existing players to continue to wager. | Sportsbook.com statement

YouWin tennis bet dispute

05.11.2011


A YouWin (unrated) player has filed a wagering complaint. On February 4th, the player placed a wager on a tennis match between Garcia Lopez and Bogomolov. The player's wager was Garcia Lopez to win via a 2-0 exact set outcome. Youwin did not grade the match, citing that it was under investigation. Three months later, the bet remains unsettled.

SBR is investigating this sportsbook complaint.

05.10.2011

SBR update 6/2/2015 - BetHorizon, which maintained separate management, split from the Heritage Sports group over three years ago. The sportsbook has no affiliation with Heritage Sports of any kind.

BetHorizon (SBR rating C+) has been acquired by Heritage Sports (SBR rating B+).

5Dimes under denial of service attack

05.09.2011


5Dimes (SBR rating A+) is currently battling denial of service attack. 5Dimes management tells players that they may contact Live Help for alternate site options. A denial of service, or "DDOS" (distributed denial of service attack) is one where web-based attackers overwhelm a sites server by sending thousands of requests.

The 5Dimes Group expects its sites to be 100% functional by 6PM ET.

05.07.2011

A WagerWeb (SBR rating D-) player reports having his account disabled with a $2,252 balance. The player was accused of operating multiple accounts on March 3rd, 2011. The player admits to having a friend access his computer to log into WagerWeb months ago, but claims that this was an isolated incident. SBR is following up on this sportsbook complaint.

05.07.2011

A WagerWeb (SBR rating D-) player reports having his account disabled with a $2,252 balance. The player was accused of operating multiple accounts on March 3rd, 2011. The player admits to having a friend access his computer to log into WagerWeb months ago, but claims that this was an isolated incident. SBR is following up on this sportsbook complaint.

05.07.2011

A WagerWeb (SBR rating D-) player reports having his account disabled with a $2,252 balance. The player was accused of operating multiple accounts on March 3rd, 2011. The player admits to having a friend access his computer to log into WagerWeb months ago, but claims that this was an isolated incident. SBR is following up on this sportsbook complaint.

05.07.2011

A WagerWeb (SBR rating D-) player reports having his account disabled with a $2,252 balance. The player was accused of operating multiple accounts on March 3rd, 2011. The player admits to having a friend access his computer to log into WagerWeb months ago, but claims that this was an isolated incident. SBR is following up on this sportsbook complaint.

05.06.2011


BetBoo (SBR rating D) complaints update.

BetBoo's head of trading has reached out to Sportsbook Review regarding the growing numpber of bonus complaints. The head trader tells SBR that he has recently been tasked with managing customer complaints. BetBoo has underwent corporate restructuring following being taken over by GamingVC in 2009. | Betboo complaints

SBR impostors not ready to give up scam

05.04.2011

SBR impostors have not slowed down in their attempts to scam third party websites. The scam artists have been using an "SBRS" email addresses. The scammers registered an SBR Network Skype account, which has since been shutdown after SBR contacted Skype.

While the degenerate scammers have been unsuccessful in each and every one of their obvious attempts, SBR warns all sites to verify the sender's contact information and to forward suspicious emails to help@sportsbookreview.com.

05.03.2011


An Apex Sportsbook (SBR rating F) player owed $3,683 from 2005 has contacted SBR for assistance. SBR has brought the player's complaint to Bet33 (SBR rating D-) operator Robbie McPhail's attention. | Apex player complaint

05.02.2011


UPDATE: Two players received payment by Moneybookers yesterday afternoon. SBR will update this report.

BetPhoenix (SBR rating B-) update.

On April 11th, SBR reported that six BetPhoenix players were being slow-paid a total of $14,900. The players' requests consisted primarily of Moneybookers and Neteller. BetPhoenix has slowed in eWallet payment time, drawing criticism from non-US sports bettors and leading to two recent sportsbook rating downgrades. | BetPhoenix complaints