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News on scam sports betting operations, events and business deals within the offshore sports gambling industry.

Player vs VIPSports.eu: $1,390 account dispute

12.01.2011


UPDATE: The player has been paid his balance. Management cites miscommunication for the confusion.

A VIPSports.eu (SBR rating C) player that deposited $500 and increased his balance to $1,390 claims that his winnings are not being honored. The player states that VIP has told him that his deposit would be refunded to his credit card. The player filed a dispute with SBR suggesting that he has no idea why he is not entitled to his winnings. SBR is following up on the account dispute with both the player and sportsbook.

Recent VIP Sports.eu news

On November 28th, SBR reported that a VIPSports.eu dispute was resolved. A player who had a $460 to win $400 hockey wager cancelled received credit for the wager he should have been able to make at his intended limits. The player also received credit for $35 in withdrawal fees which was docked by Moneybookers when VIP returned the player's balance. After learning that his wager was cancelled, the player grew upset with VIP and demanded that his account be closed. VIP credited the player's Moneybookers account a total of $95 to close out the sportsbook complaint.
 

Heritage Sportsbook upgraded to A-

11.30.2011


Heritage Sportsbook (SBR rating A-) placed third in the SBR posters poll conducted last month. The sportsbook by all accounts has handled 4X the growth well so far this football season; Heritage acquired all BetJamaica players earlier this year when the A+ rated sportsbook announced that it would close down, Heritage also housed US-based TheGreek (SBR rating A+) players.

Heritage has long been known as being a niche shop, one that was invite-only and catered to their group of VIP players. Heritage Sportsbook's strong point over the years has been its financial strength and ability to process payments at or above the industry-standard in terms of time. Heritage Sportsbook's operation is headquartered in Costa Rica.

SBR has upgraded Heritage's rating from B+ to A-. Heritage players with feedback are asked to write to SBR or post directly in the SBR Sportsbook Industry news section.

Heritage Sportsbook upgraded to A-

11.30.2011


Heritage Sportsbook (SBR rating A-) placed third in the SBR posters poll conducted last month. The sportsbook by all accounts has handled 4X the growth well so far this football season; Heritage acquired all BetJamaica players earlier this year when the A+ rated sportsbook announced that it would close down, Heritage also housed US-based TheGreek (SBR rating A+) players.

Heritage has long been known as being a niche shop, one that was invite-only and catered to their group of VIP players. Heritage Sportsbook's strong point over the years has been its financial strength and ability to process payments at or above the industry-standard in terms of time. Heritage Sportsbook's operation is headquartered in Costa Rica.

SBR has upgraded Heritage's rating from B+ to A-. Heritage players with feedback are asked to write to SBR or post directly in the SBR Sportsbook Industry news section.

Heritage Sportsbook upgraded to A-

11.30.2011


Heritage Sportsbook (SBR rating A-) placed third in the SBR posters poll conducted last month. The sportsbook by all accounts has handled 4X the growth well so far this football season; Heritage acquired all BetJamaica players earlier this year when the A+ rated sportsbook announced that it would close down, Heritage also housed US-based TheGreek (SBR rating A+) players.

Heritage has long been known as being a niche shop, one that was invite-only and catered to their group of VIP players. Heritage Sportsbook's strong point over the years has been its financial strength and ability to process payments at or above the industry-standard in terms of time. Heritage Sportsbook's operation is headquartered in Costa Rica.

SBR has upgraded Heritage's rating from B+ to A-. Heritage players with feedback are asked to write to SBR or post directly in the SBR Sportsbook Industry news section.

Heritage Sportsbook upgraded to A-

11.30.2011


Heritage Sportsbook (SBR rating A-) placed third in the SBR posters poll conducted last month. The sportsbook by all accounts has handled 4X the growth well so far this football season; Heritage acquired all BetJamaica players earlier this year when the A+ rated sportsbook announced that it would close down, Heritage also housed US-based TheGreek (SBR rating A+) players.

Heritage has long been known as being a niche shop, one that was invite-only and catered to their group of VIP players. Heritage Sportsbook's strong point over the years has been its financial strength and ability to process payments at or above the industry-standard in terms of time. Heritage Sportsbook's operation is headquartered in Costa Rica.

SBR has upgraded Heritage's rating from B+ to A-. Heritage players with feedback are asked to write to SBR or post directly in the SBR Sportsbook Industry news section.

Betfair player says account was suspended amidst tennis investigation

11.30.2011


A high-stakes Betfair (SBR rating A) punter tells Sportsbook Review that his account has been locked since March 28th, 2011. The Betfair player had a sum of €50,000 risked on an ATP tennis match—Michael Llodra vs Marcel Granollers—which was a normal stake for the trader. Marcel Granollers went into the match in good form and was a slight underdog at +138. After the conclusion of the match, the player states that he received a letter from Betfair indicating that the outcome of the match was being investigated. The player states that he wrote Betfair multiple times per week asking for an update on the status of the investigation. When SBR followed up with Betfair for comment, Betfair advised SBR that they could not discuss specifics of player accounts. SBR is asking the player to provide a complete overview of his position on the match. SBR will update this report as more information becomes available.

Betfair player says account was suspended amidst tennis investigation

11.30.2011


A high-stakes Betfair (SBR rating A) punter tells Sportsbook Review that his account has been locked since March 28th, 2011. The Betfair player had a sum of €50,000 risked on an ATP tennis match—Michael Llodra vs Marcel Granollers—which was a normal stake for the trader. Marcel Granollers went into the match in good form and was a slight underdog at +138. After the conclusion of the match, the player states that he received a letter from Betfair indicating that the outcome of the match was being investigated. The player states that he wrote Betfair multiple times per week asking for an update on the status of the investigation. When SBR followed up with Betfair for comment, Betfair advised SBR that they could not discuss specifics of player accounts. SBR is asking the player to provide a complete overview of his position on the match. SBR will update this report as more information becomes available.

Betfair player says account was suspended amidst tennis investigation

11.30.2011


A high-stakes Betfair (SBR rating A) punter tells Sportsbook Review that his account has been locked since March 28th, 2011. The Betfair player had a sum of €50,000 risked on an ATP tennis match—Michael Llodra vs Marcel Granollers—which was a normal stake for the trader. Marcel Granollers went into the match in good form and was a slight underdog at +138. After the conclusion of the match, the player states that he received a letter from Betfair indicating that the outcome of the match was being investigated. The player states that he wrote Betfair multiple times per week asking for an update on the status of the investigation. When SBR followed up with Betfair for comment, Betfair advised SBR that they could not discuss specifics of player accounts. SBR is asking the player to provide a complete overview of his position on the match. SBR will update this report as more information becomes available.

Betfair player says account was suspended amidst tennis investigation

11.30.2011


A high-stakes Betfair (SBR rating A) punter tells Sportsbook Review that his account has been locked since March 28th, 2011. The Betfair player had a sum of €50,000 risked on an ATP tennis match—Michael Llodra vs Marcel Granollers—which was a normal stake for the trader. Marcel Granollers went into the match in good form and was a slight underdog at +138. After the conclusion of the match, the player states that he received a letter from Betfair indicating that the outcome of the match was being investigated. The player states that he wrote Betfair multiple times per week asking for an update on the status of the investigation. When SBR followed up with Betfair for comment, Betfair advised SBR that they could not discuss specifics of player accounts. SBR is asking the player to provide a complete overview of his position on the match. SBR will update this report as more information becomes available.

11.29.2011

 
A BetUS (SBR rating D+) player tells SBR that he asked for a $5,000 payment ($2,000 check + $3,000 via a plastic method) on September 18th, 2011. On September 29th, the player asked for an update on his withdrawal status and was told that he was actually sent two checks for $5,000 total. The player followed up again after October 13th and was informed that the checks would be cancelled and that his funds would be placed back into his gaming account. After five days of the funds not being credited to his account, the player says he phoned into BetUS and learned that the time-frame for having the funds credited to him increased to 30 days. After 35 more days passed, the player called BetUS back and was informed that the third party funds processor had not completed his request and that he should call back for updates after additional time passes.

SBR is following up on this sportsbook dispute. | BetUS Sportsbook news

11.28.2011

Five TitanBet (SBR rating C+) players tell SBR that their wagers have been voided after the line moved in their favor.  In each of the cases, SBR has verified that the odds were in-market, thus the bets should have stood.

11.28.2011


Earlier today SBR reported that a VIPSports.eu (SBR rating C) player had a wager cancelled because the wagering software did not properly enforce limits. The player entered a $460 to win $400 wager on an NHL game Saturday, November 26th. After realizing that the wager was cancelled, the player said he missed out on re-betting the game elsewhere. The player then requested that VIPSports.eu close his account and refund his deposit. The sportsbook obliged and refunded his deposit via Moneybookers, though a $35 fee was charged by the eWallet. SBR followed up with management to discuss both the wager cancellation and withdrawal fee.

Management told SBR that that a software glitch caused the player to be able to place a wager in excess of the limit for residents of his country. The error has since been identified and corrected. Despite his funds not being at risk—as the wager was cancelled prior to the game starting—the sportsbook will pay what he would have won at the intended limits ($60). That amount will be added on top of the $35 fee which the sportsbook says was charged by the eWallet processor unbeknownst to them. SBR considers this dispute closed.

11.28.2011


VIPsports.eu (SBR rating C), which runs on the BTG Gaming platform along with SafariCasino (SBR rating D+) and Dimeline (SBR rating C), canceled a players pending wager. The game had not yet started. VIP implied that their software did not or was not able to properly enforce limits. The player states that because of their error he missed out on his winning play. SBR will seek comment from management. 

WSEX Sportsbook: $624,040 owed to 97 players

11.26.2011


Four new WSEX Sportsbook (SBR rating D-) slow-pay complaints have been reported. Player one requested $9,000 in November of 2010 and has received generic replies off and on describing processor problems. Players two-four requested $3000, $650 and $400 respectively in September of 2011. A WSEX manager told SBR ten days ago that she was in receipt of the latest spreadsheet of player complaints filed through SBR, and that an update would be provided. The sportsbook failed to deliver.

The last major surge of WSEX payouts was reported by SBR in October of 2010. WSEX players were paid $124,617 during the meat of the 2010 football season. Most recently, a player that requested $1,800 on November 29th, 2010 reported receiving payment in full. The player was included in the SportsbookReview.com spreadsheet of WSEX players owed. On November 9th, SBR reported that a player owed $60,000 received a $6,000 payment toward his outstanding balance, and that another player confirmed being paid $2,000.

 

Bet770 cheats player on soccer wager

11.25.2011


A Bet770 (SBR rating D+) player writes to SBR with a soccer wagering complaint. On October 27th, 2011, a Bet770 player made a £15 soccer wager using a free bet. The wager type was a halftime/fulltime bet on Nordsjaelland vs Midtjylland. In a HTFT bet, a team must win both the first half and the game. In the player's wager, the team he backed won the first half and lost the second half. When the punter noticed he was not credited a win, he created a support ticket with the sportsbook. To his surprise, a Bet770 representative claimed that the bet was settled properly. The player attempted to reason with the representative before filing an official sportsbook complaint through SBR.

SBR reached out to Bet770 to correct its settlement of the match, but Bet770 balked and provided a link to their terms and conditions which would reportedly show that their definition of a HT/FT bet was applicable. SBR reviewed the Bet770 fine-print and found no such policy.

SBR is recommending that Bet770 settle the market properly, and credit the player's account  £149.

 

Scam alert: PulseBet sportsbook victim writes in

11.23.2011


A PulseBet (SBR rating F) player tells SBR that he is owed €1,073. The player's first withdrawal request was made on October 26th, 2011 but rejected due to ID not being on file. After sending all the documents, PulseBet completed the request in their system but failed to send the funds through Moneybookers.

On November 17th, SBR reported that PulseBet and SynBet (SBR rating F) remain online despite a public admission of insolvency. On November 4th, SBR reported that the brands could no longer pay players.

Synbet and PulseBet both occupy a spot on the SBR Sportsbook Blacklist with a rating of F.

 

11.23.2011

BetOnline has completed its audit of player four. The player's account has been reactivated and he is free to continue to play or request a withdrawal of his $65,000 balance.

BetGrizzly dispute update

11.22.2011


The BetGrizzly (SBR rating D) dispute SBR reported on November 18th is now resolved. BetGrizzly has reopened the account of the player who had his log-in disabled after converting the free starter bonus. The player originally told SBR that he registered for BetGrizzly on November 13th, 2011 and proceeded to take his $50 free trial bonus and increase it to $250. After requesting a payout, the player states that his account was closed.

BetGrizzly management tells SBR that the player's account is now enabled and that it was temporarily closed after the player demonstrated that he did not want to follow the rules of the freeplay. SBR considers this dispute closed.

BetGrizzly has been assessed with an initial rating of D in the SBR Sportsbook ratings guide.

 

MyBet sportsbook account dispute

11.21.2011


A MyBet (SBR rating D+) player writes to SBR with an account complaint. The player registered to MyBet and made a first-time deposit of €80 before increasing his account to €368.71. The player tells SBR that MyBet refunded his deposit and closed his account after accusing the player of being connected to other account-holders. The player denies the charge.

MyBet is a Malta-based sportsbook. Malta sportsbooks have recently come under fire, as dodgy sportsbook owners gravitate to the country for their lax gaming restrictions. Recent Malta scam betting sites include Stryyke (SBR rating F), BetOnBet (SBR rating F), and BetAfterBet (SBR rating F). MyBet is one of the only Malta sportsbooks not on SBR's scam sportsbooks blacklist. MyBet had a rating of D+ initiated by Sportsbook Review on April 7th, 2011.

SBR will update this report.

Unibet player has account disabled

11.20.2011


A Unibet (SBR rating B-) player tells SBR that his account has been disabled. The player states that although his account was verified in July, Unibet asked him to provide a bank statement earlier this month. The player tells SBR that after sending the required document, Unibet closed the player's account and indicated that only his balance would be paid to him. The player says his last communication from Unibet was two weeks ago. The balance in the account was €685, with half of the funds coming from a Moneybookers deposit. The player noted that in his last communication with Unibet, it was stated the funds must be paid via bank transfer.

On October 5th, SBR reported that Unibet disabled two other player accounts. In both of those cases, players report that documents were provided to verify their accounts but the documents were ultimately determined to be unacceptable by Unibet.

Unibet players with feedback are asked to write to help@sportsbookreview.com.

Scam alert: 105Vig sportsbook player #2 writes in

11.19.2011


A second 105Vig Sportsbook (SBR rating D-) player writes in. The player tells SBR that he opened an account with 105Vig in early November after a sales agent lured him in with a $100 free starter bonus that carried a 5X rollover. The player tells SBR that after completing the play-through requirement, he asked for a payout of $100. The player tells SBR that 105Vig denied the request, claiming that he must have a minimum of $500 in his balance to make a payout request. This non-standard rule is not found anywhere on the 105Vig site.

SBR reported on November 11th that a player who also took the $100 starter bonus completed his rollover and increased his balance to $1,654.11. The player requested payment on Tuesday, November 8th and has not been paid. A 105Vig representative reportedly told the player that public posts attributed to the user had been read, and that the representative believed the player "should not be paid".

105Vig has all the makings of a scam sportsbook - peddling no deposit bonuses and credit lines, working over forums and social media platforms whilst giving poor service and making up rules as it goes along when players attempt to cash in their chips. Players are advised to avoid the unknown bookie.

BetGrizzly player has account disabled after converting free bonus

11.18.2011


A BetGrizzly (unrated) player writes in with an account complaint. The player registered for BetGrizzly on November 13th, 2011. He accepted the free $50 no deposit bonus and completed the advertised 6X rollover. After finishing the rollover, the player requested a $250 withdrawal. The player tells SBR that BetGrizzly informed him that he needed to wait a period of 30 days in order to request payment. The player then says that his account was suddenly closed without notice from BetGrizzly. The player states that customer service will not reopen his account. SBR is following up on this BetGrizzly sportsbook complaint.

On July 29th, 2011, SBR reported that BetGrizzly Sportsbook was targeting players promising 100% bonuses. BetGrizzly was being promoted by former WagerWeb (SBR rating D-) employee "Chuck".

Players are advised to use extreme caution when playing with unrated online sportsbooks. High bonuses are typically dangled as carrots to reel in new blood but can spell disaster for the house without proper risk management. SBR publishes a comprehensive list of over 1,000 sportsbook ratings in the SBR Sportsbook ratings guide.

 

11.17.2011


PulseBet (SBR rating F) and SynBet (SBR rating F) sportsbook remain online despite a public admission of insolvency. On November 4th, SBR reported that the brands could not pay players.

On August 16th, 2011, SynBet was introduced to readers on TheRxForum gaming portal as platinum sponsors. The unheard of sportsbook claimed to be targeting US-based members, while sister outfit PulseBet catered to the European market.

On November 1st, 2011, a SynBet employee posted that players would not be paid. The employee attributed blame to processors and urged players to consider alternate actions to recoup their funds. PulseBet and SynBet players continue to write into the SBR mailbox to document how they were scammed. | Scammed sportsbook players speak out