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News on scam sports betting operations, events and business deals within the offshore sports gambling industry.

08.03.2011


EasyStreet (SBR rating D) is sending promo emails to players offering a 35% cash signup bonus. While the email is titled "Attention all Greek and BetJamaica Clients", the opening lines also address former BetEd, Nine.com and VIP Sports players. EasyStreet's promo mailer states that the sportsbook has no intent of leaving the US market.

Prior to each football season, all online sportsbooks begin to pump up their marketing and bonuses in an attempt to retain or reel in customer business for the coming pigskin year. Players are advised to avoid lowly rated sportsbooks with histories of unfairly dealing with players. In addition to the already established sportsbooks, many fly-by night scam attempts are made by rogue operators in possession of industry mailing lists. While EasyStreet Sports is not designated as a blacklisted sportsbook, its poor rating is largely attributed to the theft of $46,000 from a winning casino player accused of robot play. | EasyStreet spams former sportsbook players

StanJames account complaint

08.02.2011


A StanJames (SBR rating B) player writes to SBR with an account dispute. The player tells SBR that he has been a StanJames user since May of 2011, placing daily bets for a period of three months prior to having his account closed. An email was sent to the user on July 2nd, 2011 informing him that his account was closed with a 0 balance. The player disputes this, claiming that he has records indicating that he held a €2,600 balance. SBR is looking into this sportsbook complaint.

Update: QuickSilver Sportsbook headed offline?

08.01.2011


A QuickSilver Sports (BetQS) player reports being unable to access his account. The player's balance with BetQS is $7,378.

On July 21st, SBR reported that BetQS was no longer offering live help, telephone or email support. QuickSilver users have reported being owed more than €32,000 for over one year. QuickSilver is currently rated D- by SportsbookReview. Sportsbooks rated from D- to F are included in the SBR Sportsbook Blacklist.

QuickSilver players with feedback are asked to write to help@sportsbookreview.com.

07.31.2011


A Fonbet (SBR rating C) player submits an account complaint. The player tells Sportsbook Review that he is unable to withdraw his funds via Moneybookers, despite Fonbet accepting deposits from Moneybookers and listing it as a valid payout option. Instead, the player reports that he has been asked to take an alternative payout method that would involve him incurring a larger fee than with Moneybookers. Normally, sports betting sites are expected to eat a percentage of the fees if forcing a user to accept a payout method other than his point of deposit (unless otherwise noted). SBR is following up on this Fonbet complaint.

Fonbet users with feedback are asked to write to help@sportsbookreview.com.

CentSports payout complaint #3

07.30.2011


A third CentSports user reports being slow-paid. The player reports that he cashed out $50 three months ago and was told that a check would be sent to his home address The player has been given no updates from CentSports since initiating the withdrawal.

On July 11th, SBR published a report indicating that two CentSports players had not been paid their rewards checks within the listed time-frame of two months. Those players had been waiting for their withdrawals for five and twelve months respectively.

BetGrizzly sportsbook targeting players with 100% bonuses

07.29.2011


BetGrizzly (unrated) is soliciting player deposits advertising 100% signup bonuses. BetGrizzly is being pushed  by former WagerHub (SBR rating D-) and WagerWeb (SBR rating D-) employee "Chuck". Chuck's position is listed as customer service advisor in the BetGrizzly homepage. An SBRforum user reports that a telephone sales pitch was made to him by Chuck, and that originally the plan was to bring on players to off-line domain "BetChuck.com". BetChuck has been suspended by its host for nonpayment.

Players are advised to use extreme caution when choosing to play with newly established sportsbooks. High bonuses from unknown sportsbooks can often lead to player headache come withdrawal time. SBR will update this report as more information is learned about BetGrizzly.com.

07.29.2011

A professional Betfair player (SBR rating A) requested payment of $3,100,000 in February of 2011. To date, the player has received only $600,000. SBR has confirmed the outstanding amount is legitimate through Betfair, and covered the issues surrounding the withdrawal status in the below video report.

07.29.2011

A professional Betfair player (SBR rating A) requested payment of $3,100,000 in February of 2011. To date, the player has received only $600,000. SBR has confirmed the outstanding amount is legitimate through Betfair, and covered the issues surrounding the withdrawal status in the below video report.

07.29.2011

A professional Betfair player (SBR rating A) requested payment of $3,100,000 in February of 2011. To date, the player has received only $600,000. SBR has confirmed the outstanding amount is legitimate through Betfair, and covered the issues surrounding the withdrawal status in the below video report.

07.29.2011

A professional Betfair player (SBR rating A) requested payment of $3,100,000 in February of 2011. To date, the player has received only $600,000. SBR has confirmed the outstanding amount is legitimate through Betfair, and covered the issues surrounding the withdrawal status in the below video report.

07.28.2011


A Betmotion (unrated) player submits a complaint. A player has written Sportsbook Review claiming that his account which held a €1,741.97 balance has been shutdown. The player claims to have written multiple emails to Betmotion following the account closure searching for answers. SBR is following up on this sportsbook complaint. | Betmotion sportsbook complaints

07.27.2011


Nordic Betting Limited, which operates Bet24.com, has sent an email to all account-holders informing them of an electronic security breach. Bet24 was infiltrated by an unknown number of persons with access to the sportsbook databases. Bet24 returned SBR's inquiries this week expanding on the letter sent to players where it was stated that personal information including account passwords were compromised for as many as two full years. |

SBR: When did it first become apparent that individuals were in possession of customer data, and how do we know that customers registered after fall of 2009 weren't effected?

Bet24: Very recently we have been informed by the police authorities, following an arrest on their side. We have also made us aware that several other companies have experience unlawful intrusions and data were found with the arrested persons. We have no information to indicate any unauthorised access to our database or breach of our security systems since December 2009, and we have no reason to believe that accounts registered after 31 October 2009 are affected in any way. | Read the rest of the Bet24 interview

SBR featured in Financial Post

07.26.2011


Sportsbook Review was featured in the Financial Post today for their presence during the SportsInteraction audit performed by Gaming Associates — the regulatory compliance auditor for the Kahnawake Gaming Commission (KGC).

07.26.2011


A BetPhoenix (SBR rating C) Moneybookers player confirms payment. The player originally asked for a £2000 payment via Moneybookers in March of 2011. BetPhoenix suggested the player open a Neteller account at the time of the withdrawal request but the player was unable to use that option. After continued discussion, BetPhoenix ultimately suggested that the player settle for a different payment method and agreed to asses the same lower would-be fees of  Moneybookers. The player reported receiving £2,110 today.

BetPhoenix has been inconsistent with eWallet payouts over the course of the year. The issues first started in the second-half of the 2010 football season. The downward spiral led to four rating adjustments since February. Users report $30,654 in delinquent pending payouts.

UPDATE: There are no longer outstanding Moneybookers complaints on file.

07.25.2011


Four Jazz Sports (SBR rating C-) payout complaints have been submitted. Each user reports that the manager of the Jazz payout department is routinely unavailable and that it has been months since a partial payment was received. The total balance of all four users is approximately $196,255.

The Jazz Sportsbook Group family, which consists of Jazz, JazzBet, LooseLines, and ABC Islands were downgraded to C- on February 3rd for the inability to process large payouts in a timely manner. Players with payment complaints from the Jazz family are asked to submit sportsbook complaint forms. | Jazz users report delays

07.24.2011


Player balances were moved from BetJamaica to TheGreek yesterday morning. Heritage Sports management has offered reassurances to these players and asked SBR to share this letter with readers. Heritage Sportsbook (SBR rating B+), like BetJamaica, has been online for over 8 years maintaining a high SBR rating. See Full Letter and brief Q&A

To Our New Clients from The Greek and Bet Jamaica,

We hope the transition has gone well for you.  I know we had a hiccup or two, but if you have any issues whatsoever please contact us.  We are here to make sure you are comfortable. 
This was not a “slam-dunk” decision on our part.  As you know we have an existing client base that we are very protective over but The Greek was very persuasive in wanting to find a good home for you all and so we gave his companies all of our invitations this year. 

07.23.2011

BetJamaica Players
After 8 years BetJamaica will close its doors. Non-US account holders will see their accounts moved to parent sportsbook, TheGreek (SBR rating A+). If the player already has an account at TheGreek balances will be merged. The remainder of BetJamaica players will be moved to Heritage Sportsbook (SBR rating B+).

TheGreek's USA-based players 
Accounts held by players within the USA will be moved to Heritage Sportsbook. Yesterday SBR spoke with the owner of the Jamaican group, The Greek, who stated that he personally guarantees player funds and withdrawals of these balances through Heritage Sports. Players with balances are free to play or withdraw their funds from Heritage as if accounts were still at TheGreek or BetJamaica. Players will be asked to acknowledge the account transfer to Heritage when they log in to their accounts at BetJam or TheGreek. | Forum Topic

Edit 6:30 AM: All pending wagers, including prop futures, will be honored and transferred with balances to Heritage Sports.

07.22.2011


SportsInteraction (SBR rating B) has successfully completed an audit inspection performed by Gaming Associates; the regulatory compliance auditor for the Kahnawake Gaming Commission (KGC).

SIA opened its doors and books for a thorough four day inspection into its finances and operations, including sportsbook trading and risk management, Know Your Customer guidelines, IT infrastructure and data security.  | SportsInteraction statement on audit

QuickSilver Sportsbook headed offline?

07.21.2011


Quicksilver Sports (BetQS) is not currently offering live help, phone or email support. In addition, the sportsbook's signup page is currently not functional. Sportsbook Review received a new non-payment complaint from a QS player that requested a $2,500 payment via C2P on September 8th, 2010. The player tells SBR that he is also unable to access his account. SBR hung a notice inside the Sportsbook & Industry subforum today asking former players to verify whether or not they could log-in to their accounts. BetQS' hosting switch has not yet been turned off, suggesting the sportsbook is not delinquent with hosting payments, or its plug has yet to be pulled.

QuickSilver players with feedback are asked to write to help@sportsbookreview.com. QuickSilver players have reported being owed over €25,000 for more than one year. QuickSilver is included in SBR's scam sportsbook blacklist.