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News on scam sports betting operations, events and business deals within the offshore sports gambling industry.

WSEX Sportsbook update

11.09.2011


A WSEX Sportsbook (SBR rating D-) player awaiting $60,000 since 2010 has reported receiving $6,000 of his outstanding balance in the last two months. This is the second WSEX Sportsbook payment confirmed this week. On November 2nd, SBR reported that a WSEX player received $2,000.

Since SBR's last report, SBR has discussed the WSEX slow-payments with a member of management. SBR was told that WSEX intends to begin paying portions to larger balances with the intent to settle the remaining balances at a later date. WSEX stated that a spreadsheet was maintained with a list of payment obligations. SBR provided WSEX with a list of updated player complaints this afternoon.

In SBR's latest WSEX report it was stated that the sportsbook told players processing would pickup in the next few weeks - those statements are consistent with what SBR learned from WSEX management. Many WSEX players were hoping that the sportsbook would begin the 2011 football campaign as it did last year when SBR reported that $124,617 in payments were made. WSEX likely turned a slower profit in the previous quarter enabling them to begin releasing portions of funds to players.
 

11.09.2011


BalkanBet (SBR rating C) is now operating as EFBet. The Malta-based sportsbook released a statement to players claiming that the new brand has a renewed focus on product improvement.

EFBet claims to have updated its trading policies to be more player-friendly, added to the number and variety of bets offered as well as rolled out a slick new betting interface. EFBet reached out to SBR to personally highlight the company changes and claims that customer support staff have received new trainings to more efficiently deal with player accounts.

EFBet's sportsbook rating has been upgraded to C. BalkanBet was originally added to the SBR Sportsbook ratings guide at C- on December 17th, 2009. The company has operated since June 7th, 2008. US, Maltese and Macedonian residents are not permitted to create accounts. | EFBet statement on name change from BalkanBet

11.08.2011


Sportsbook scam alert: 105Vig.com (SBR rating D-) is offering bettors a $100 freeplay to try out their website. The sportsbook is hosted on a web-server based in New York and shares the same remote address as a number of
handicapping services.

105Vig.com uses an unencrypted login, offers no customer support email address or phone number, and currently has betting odds on one NFL game this weekend. 105Vig's appears to be powered by basic HTML webpage - not industry-grade betting software. A number of users reported on SBRforum that the unheard of website offered a $500 credit line if the no-deposit bonus was lost. SBR has added 105Vig to the sportsbooks blacklist at D- and advises users to avoid the anonymous outfit.

11.07.2011

Legends Sportsbook (SBR rating A+) adds Live Dealer casino games. Legends Sportsbook has bolstered its lineup of casino offerings by giving players the opportunity to win at blackjack, baccarat  and roulette via Live Dealer stream. Bettors can chat with other players at the table and watch a female dealer construct each hand with physical cards over the live, high-quality stream.

At the blackjack tables, bettors can wager a minimum of $10 at the lowest stake stable with a maximum of $500 at the high roller's table. Baccarat  and roulette players can ante up for a minimum of $5 and maximum of $250 depending on table choice.
 

11.06.2011


A YouWin Sportsbook (SBR rating D+) player writes in with a tennis wagering dispute. The player wagered €125 on under 19.5 games in the Bartoli vs Garrigues WTA match which took place on November 4th, 2011. With the match tied at one set a piece, Bartoli retired one game into the third set, making Garrigues the victor. The official scoreline read 4-6, 7-6, 1-0 for Garrigues. A total of 24 games were played in the match (the player's wager was under 19.5 games); however YouWin Sportsbook has the following rule pertaining to how retirements affect total game markets:

11.05.2011
Bet33 Sportsbook (SBR rating C-) has made a number of improvements in the last six months. Bet33 has been open to discussing player disputes with SBR, shown the ability to effectively perform risk management and has revamped their business model. Bet33 is a recreational sportsbook where professional players will quickly make the realization that they are unwelcome - the sportsbook is active in marketing and has made strides to improve their image in light of the negative press shouldered due to ownerships previous involvement with Apex Sportsbook (SBR rating F). Bet33 has taken care of old Apex debts that it argues were recorded after ownership departed the now defunct sportsbook. On April 26th, SBR reported that Bet33 paid an Apex player with a six-year old  payment claim. Bet33 has not had a meaningful dispute submitted against them in the past six months - the most recent news was a player confirming a $3,000 payment in June of this year.

11.04.2011


SynBet.com (unrated) is unable to pay players. The admission of insolvency was made by a company representative on TheRXforum, a forum that advertised SynBet as a platinum sponsor. On August 16th, 2011, head moderator "Wilheim" publicly introduced the unheard of sportsbook to forum users. SynBet primarily targeted US bettors, while sister outfit PulseBet focused on the European market. The two sportsbooks were hosted on the same server and shared wagering software as well as customer support numbers.

On November 1st, 2011, a SynBet company representative posted that players would not be paid. The 143 word statement, which attributed blame to processors, was the last public appearance from a SynBet representative. Both players and SBR have attempted to contact SynBet and PulseBet by phone and live support - those channels of communication appear to be offline, although both sportsbooks continue to post lines each day.

SynBet and PulseBet players have written the SBR mailbox to detail a range of sportsbook complaints, as well as voiced their complaints directly at TheRX. | Read SynBet & PulseBet complaints

BetIslands Sportsbook receives rating upgrade

11.03.2011


BetIslands (SBR rating B) players have continued to report positive experiences with the sportsbook. Much of the positive feedback surrounds General Manager "Jon Kreta", who prides himself on attention to detail and VIP service of player accounts. BetIslands is the youngest sportsbook to occupy a top five-slot in the SBR posters sportsbook poll. The biggest hurdle has been website uptime - in June of 2011 the sportsbook experienced downtime due to technical outages within their building. Since that time, BetIslands infrastructure and website performance has improved.

As a result of their efficiency, BetIslands Sportsbook has received another sportsbook rating upgrade. The last upgrade made on August 5th was posted after SBR verified that the operation is backed by established industry bookmakers. SBR will continue to evaluate customer service and payout feedback as the sportsbook grows. BetIslands players with feedback are asked to write to help@sportsbookreview.com; alternatively players may voice their feedback within the SBR Sportsbook & Industry forum.

BetIslands Sportsbook receives rating upgrade

11.03.2011


BetIslands (SBR rating B) players have continued to report positive experiences with the sportsbook. Much of the positive feedback surrounds General Manager "Jon Kreta", who prides himself on attention to detail and VIP service of player accounts. BetIslands is the youngest sportsbook to occupy a top five-slot in the SBR posters sportsbook poll. The biggest hurdle has been website uptime - in June of 2011 the sportsbook experienced downtime due to technical outages within their building. Since that time, BetIslands infrastructure and website performance has improved.

As a result of their efficiency, BetIslands Sportsbook has received another sportsbook rating upgrade. The last upgrade made on August 5th was posted after SBR verified that the operation is backed by established industry bookmakers. SBR will continue to evaluate customer service and payout feedback as the sportsbook grows. BetIslands players with feedback are asked to write to help@sportsbookreview.com; alternatively players may voice their feedback within the SBR Sportsbook & Industry forum.

BetIslands Sportsbook receives rating upgrade

11.03.2011


BetIslands (SBR rating B) players have continued to report positive experiences with the sportsbook. Much of the positive feedback surrounds General Manager "Jon Kreta", who prides himself on attention to detail and VIP service of player accounts. BetIslands is the youngest sportsbook to occupy a top five-slot in the SBR posters sportsbook poll. The biggest hurdle has been website uptime - in June of 2011 the sportsbook experienced downtime due to technical outages within their building. Since that time, BetIslands infrastructure and website performance has improved.

As a result of their efficiency, BetIslands Sportsbook has received another sportsbook rating upgrade. The last upgrade made on August 5th was posted after SBR verified that the operation is backed by established industry bookmakers. SBR will continue to evaluate customer service and payout feedback as the sportsbook grows. BetIslands players with feedback are asked to write to help@sportsbookreview.com; alternatively players may voice their feedback within the SBR Sportsbook & Industry forum.

BetIslands Sportsbook receives rating upgrade

11.03.2011


BetIslands (SBR rating B) players have continued to report positive experiences with the sportsbook. Much of the positive feedback surrounds General Manager "Jon Kreta", who prides himself on attention to detail and VIP service of player accounts. BetIslands is the youngest sportsbook to occupy a top five-slot in the SBR posters sportsbook poll. The biggest hurdle has been website uptime - in June of 2011 the sportsbook experienced downtime due to technical outages within their building. Since that time, BetIslands infrastructure and website performance has improved.

As a result of their efficiency, BetIslands Sportsbook has received another sportsbook rating upgrade. The last upgrade made on August 5th was posted after SBR verified that the operation is backed by established industry bookmakers. SBR will continue to evaluate customer service and payout feedback as the sportsbook grows. BetIslands players with feedback are asked to write to help@sportsbookreview.com; alternatively players may voice their feedback within the SBR Sportsbook & Industry forum.

11.03.2011


VipSports.eu (SBR rating C) is the latest licensee of the Safari Casino Group. Safari powers VipSports.eu with wagering software, hosting and processors in exchange for a monthly royalty. VipSports.eu distributed thousands of emails Monday morning to former players of the now defunct VIP Sports (SBR rating B-). The VipSports.eu manager was formerly employed by VIP Sports and possesses an original database list of VIP customers. SBR interviewed the owner of the Safari Casino Group/BTG Gaming software company who confirmed powering the new brand.

WSEX Sportsbook player reports $2,000 payment

11.02.2011


A WSEX Sportsbook (SBR rating D-) player reports being paid $2,000. The player had been waiting since February of 2011 for two withdrawals totaling $2,000. The player tells SBR that last month a WSEX customer service representative advised the playe tor cancel his pending withdrawals and ask for a new payout using InstaDebit - a payment solution available to residents of his country. The player reports that his first withdrawal is already in his bank account, and the second has been sent to his Instadebit account.

The payment news is a positive for WSEX players that have been waiting for their funds throughout 2011; the oldest request dating back to October of 2009. According to player complaints, WSEX Sportsbook owes $570,010 in payments to more than 85 players. While WSEX Sportsbook has recently declined to go on the record with SBR about the extreme payment delays, WSEX has began informing select players via email that processing is scheduled to pick up in the next few weeks. The last surge of WSEX payouts was the $124,617 to players in the fall of 2010.
 

11.01.2011

Sportsbook.com (SBR rating D-) management has addressed the payment dispute reported by SBR on October 25th, 2011. In that dispute, SBR reported that a player filed a payout complaint after a withdrawal of $6,800 was cancelled. The player stated that the funds were placed back into his account, however the player failed to communicate that the reason behind that was Sportsbook.com requested additional documents to verify his identity. Management confirms that there is currently no pending withdrawals from the player.

10.30.2011


A PulseBet (unrated) player writes to Sportsbook Review with a payment complaint. The player tells SBR that he requested a withdrawal on October 14th for €1,700 through Moneybookers which has yet to be paid. The player goes on to state that inquiries made to PulseBet following his payment request have not been answered. SBR is following up on this sportsbook complaint.

On June 7th, 2011, SBR reported that PulseBet satisfactorily produced evidence that the player from SBR's May 26th Pulsebet report engaged in fraud. PulseBet refunded the player's deposit after proving that the account was fraudulent.

BetAtHome locks player account without giving explanation

10.29.2011


A BetAtHome (SBR rating C-) player tells SBR that his account has been locked. The player reports that his account balance was €880 when BetAtHome shut his account down without explanation. The player goes on to state that he had withdrawn from BetAtHome in the past and that he had registered his account in 2007. SBR is following up on this sportsbook complaint.

On October 24th, SBR reported that BetAtHome was benefiting from sportsbook fraud attempts. A BetAtHome player confessed to SBR that he operated multiple accounts with the purpose of scamming the sportsbook in order to receive several first deposit bonuses. The player admitted to having created an additional "5 or 6 accounts" but stated that to his recollection all accounts were net losers. The player in this dispute had a €460 balance confiscated (€300 deposit+€160 in winnings) after BetAtHome pieced together the fraud.

 

Best online sportsbook poll nearing completion

10.28.2011


SBRforum posters are asked to cast their vote for the best bookmakers. The online sportsbook poll opened on October 1st, and runs for three more days through October 31st, 2011. Posters are invited to place votes for their top three sportsbooks with their highest rated book first. Six points will be awarded for the first choice, four points for second place and three points for third. After tallying up the final scores, the top five point earners will be displayed at the head of the forum under the Top Poster's Sportsbooks for October 2011. Vote here!

Bet770 player receives €200 of €700 payout

10.27.2011


A Bet770 (SBR rating D+) player writes to SBR with a payment complaint. The Bet770 player tells Sportsbook Review that he requersted a withdrawal of €700 on September 18th, 2011 and that only €200 has been paid to him. The player says that the €200 payment was received on October 7th, 2011 and claims that his ID has already been verified by the sportsbook. SBR has followed up with Bet770 to discuss this issue and will update this report.

Bet770 was added to the SBR ratings guide on September 24th, 2011. Bet770 is a Londonb ased online sportsbook and casino. The gaming site has operated since 2001 under the Group 770 name, most known for Casino777 and related brands. In 2009 the group attained a sublicense for its sportsbook in the Netherlands Antilles, operating under Mandarin Gamin NV Curacao. Bet700 Sportsbook has maintained an open line of communication with SBR in discussing player complaints.

 

Tipico Sportsbook update

10.26.2011


Tipico Sportsbook (SBR rating D-) has restored the account of the player that SBR reported on October 17th. Tipico Sportsbook originally confiscated the player's €2,000 balance on the grounds of 'organised betting', or collaboration with other accounts to circumvent wagering limits. Though Tipico felt its evidence of player wrongdoing was strong, after discussion with SBR Tipico conceded that there was slight gray area surrounding the player's account and that because of that the player would be given the benefit of the doubt. Tipico discussed at length new procedures it is taking to combat limit circumvention and bolster its risk and fraud management, as well as their hiring of personnel to assist in this capacity. With the resolution of this complaint, Tipico Sportsook has no outstanding claims. Tipico Sportsbok's rating has been adjusted from D- to D+.

10.25.2011


A Sportsbook.com (SBR rating D-) player submits a payout complaint. The player tells SBR that he has three pending withdrawals for $2,500 each. The player says that his initial payout requests were canceled in June with the funds credited back into his gaming account. On October 22nd, SBR reported that a player who made a withdrawal of $6,800 on July 22nd, 2011 also had his payout canceled with the funds placed back into the account. | Sportsbook.com player complaints

10.24.2011

BetAtHome (SBR rating C-) has confiscated a €460 balance (€300 deposit+winnings) from an admitted bonus-abuser. A BetAtHome player confessed to operating multiple accounts to scam the sportsbook out of giving him several first deposit bonuses. The player tells SBR that he created an additional "5 or 6 accounts" to take advantage of a 100% signup bonus that paid up to €33 on each deposit. All extra accounts were eventually emptied - no withdrawals were made on these accounts. While the player is unsure of specific numbers, he claims to be definite that he has been a losing BetAtHome customer overall. Sportsbooks that offer signup bonuses must protect themselves against customer fraud. Bonus abuse and multi-accounting are prevalent in the industry, forcing sportsbooks to spend a great deal of resources on fraud management, in some cases even choosing to not offer bonuses to certain regions or specific deposit methods. In this dispute, though the player was in clear violation of BetAtHome's rules, he did not profit from his attempts to scam the sportsbook - thus, the sportsbook would have no right to confiscate his deposit. The argument could be made that the punishment fit the crime if this player had withdrawn more than he deposited as a result of his multi-accounting scam, but such was not the case in this sportsbook dispute.

10.22.2011


A Sportsbook.com (SBR rating D-) player submits a payment complaint. The player writes that he originally asked for a $6,800 withdrawal on July 22nd, 2011 - that payment was never made by Sportsbook.com, and the funds were credited back to his gaming account. The player resubmitted his withdrawal on August 20th, 2011. The player states that his payout request was again canceled due to alleged processor problems. The player's third withdrawal request was later made on October 6th, 2011 - Sportsbook.com quoted a time-frame of six to eight weeks for his funds to be received. Though the request is within the given time-frame, the player has grown uneasy that this latest, third consecutive request might be voided. SBR is following up with management. | Sportsbook.com recent news

10.21.2011


WSEX Sportsbook (SBR rating D-) is currently behind on $537,947 in payments to more than 75 players. The once well regarded sportsbook turned slow-pay organization has recently avoided comment to SBR. WSEX Sportsbook players report outstanding requests as far back as October of 2009. The last major surge of WSEX payments came in the beginning of the 2010 football season, when WSEX paid $124,617 to players. Unfortunately, the WSEX debt has more than doubled since last year - the sportsbook has sullied its once good name and is not believed to have recorded much growth since beginning its downward spiral. Players with balances at WSEX are advised to cease wagering until the sportsbook shows that it can resume processing its delinquent payouts.