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News on scam sports betting operations, events and business deals within the offshore sports gambling industry.

Bet24 player has balance confiscated

03.13.2012


A Bet24 (SBR rating C) player claims that €214 was confiscated. The player states that after asking for a withdrawal, Bet24 stated that he was guilty of operating multiple accounts --- a claim the player denies. Bet24 has currently not provided comment to SBR, and has not offered the player proof of its allegation.

On July 27th, SBR published an interview with Bet24 regarding an electronic security breach. Nordic Betting Limited, which operates Bet24, sent an email to all player accounts informing them of the breach.

03.13.2012


Matchbook (SBR rating B) management tells SBR that the betting exchange now offers players the ability to choose their currency. Players were previously limited to accounts in USD. Matchbook now features EUR, GBP, CDN, HKD in addition to USD. | Matchbook press release

Andrew Pantling, CEO of Matchbook.com:

 

We are very happy to announce that all customers of Matchbook will now be able to bet in currencies other than USD. Since March 2011 , when the company was newly acquired, the growth we have achieved has surprised even us. This further confirms our belief that the industry is crying out for a low commission, betting exchange alternative which delivers value back to the punter. These are exciting times for Matchbook and sports gamblers alike, and will allow us to expand on the growth we've already seen, as well as adding to our position as the number 1 place to bet NFL, NBA, NHL and MLB


Matchbook has been in operation since 2004. The company was acquired in 2011 by UK investors. SBR reported on the Matchbook sale on March 3rd, 2011. Matchbook's goal since the acquisition has been to diversify their European and Asian betting markets. Matchbook management tells SBR that the launch of multiple currencies, as well as plans to launch a multi-lingual platform will further solidify the exchange as a global option.

Matchbook is licensed by the Alderney Gambling Control Commission (AGCC), as well as an additional licensing from the government of Antigua and Barbuda.

 

RebateWager no longer accepting new users

03.12.2012


RebateWager (SBR rating B) will no longer accept new users. Management tells SBR the move will allow the sportsbook to focus on its active business. Existing RebateWager customers have historically reported positive feedback on customer service and payment time. RebateWager's unique offering was to give large rebates on losing wagers per week for players choosing the cash-back account setting. RebateWager tells SBR that the player registration change aside, it is business as usual.

NCAA Brackets Contest 2012 registering

03.10.2012


SBR Forum's NCAA Brackets Contest 2012 begins Thursday, March 15th. The annual bracket contest boasts a 100,000 point prize-pool and is entirely free to enter. Registration is already underway for the NCAAB showdown.

BetPrestige player owed $8,000 for one year

03.09.2012
A BetPrestige (unrated) player writes to SBR with a payment complaint. The player states that his account was closed in February of 2011 with a balance of approximately $10,000. A manager allegedly told the player that he would be paid $1,000 per month. The player states that he has received only $2,000. SBR is investigating this sportsbook claim.

BetPrestige is currently not accepting new player signups. Players or persons with information on BetPrestige are asked to write to SBR.

TitanBet player submits payment complaint

03.08.2012


A TitanBet (SBR rating C) player writes SBR with a payment complaint. The player states that four withdrawals totaling €7,767 are outstanding. The payment requests date were made the week of February 20th, 2012. TitanBet has reportedly provided only generic answers on the payment status.

On December 16th, 2011, SBR reported that TitanBet reinstated voided wagers for two players. TitanBet had racked up a number of sportsbook complaints from players who claimed bets were voided after the markets moved naturally. TitanBet agreed to credit the players and vowed to revisit cases where SBR agreed that wager cancellations were unjust.
 

03.07.2012

International gaming operators have been ordered by the Netherlands Supreme court to cease servicing Dutch players. The ruling is the latest development in a legal battle between De Lotto—the only company licensed within the Netherlands to offer lotteries & traditional games of chance—and British operator Ladbrokes (SBR rating A). De Lotto contends that Ladbrokes' website and telephone betting services are unfair competition.

Sportingbet confiscates £1,900 from player

03.06.2012


Sportingbet.com (SBR rating D+) has allegedly confiscated €1,900 from a player.

A player wrote SBR claiming that he joined SportingBet on February 14th, 2012, depositing £1,000. The player risked his whole deposit on one wager and increased his balance to €1,900.  Deciding to test the withdrawal waters, the player asked for payment on approximately March 1st, 2012. Sportingbet froze the player's account and claimed that he was guilty of multi-accounting. The player vehemently disputed this charge, and obliged all requests to produce ID documents to verify his account. After four days without response, the player was told that his account has been permanently suspended. Sportingbet allegedly claimed the player resided in Malaysia and was not allowed to make any bets with the company. The player was permitted to sign-up through the Sportingbet website, and was only informed of the country restriction during the withdrawal process.

Sportingbet has declined comment to SBR.
 

Bovada to merge wagering operations to Antigua office

03.05.2012


Bovada (SBR rating A) will close their Costa Rica office and consolidate wagering services with their Antigua operation. Some of the staff will be moving to the second and now primary wagering center. With the change, Bovada will offer betting online-only which was already planned to change following March basketball. The customer service center will remain the same and players are expected to be able to call for account inquiries and receive the same level of customer service during the migration. Bodog Brand managers tell SBR that the Costa Rican office was only a third party service provider company but there was concern that Costa Rica would wrongly interpret the indictment against its former sportsbook website domain, Bodog.com. We are also told that all former employees from the Costa Rica service company will be paid full severance.

GetWin payment delay complaint #7

03.04.2012


A GetWin (SBR rating C-) player has filed a payment complaint. The player requested a £249 withdrawal on February 13th and has yet to receive his funds. The player states that GetWin is not replying to his emails.

On February 28th, SBR reported six GetWin players filed sportsbook complaints. These players are owed $15,826. The longest outstanding withdrawal request dates back to January 17th, 2012. Each of the players claims were similar; the sportsbook provides only generic updates, and fails to provide concrete information. Players have reported being owed both Moneybookers and bank transfer payments.

SBR will update this report.
 

03.02.2012


In this week's "Are you serious" segment, SBR moderator Justin7 focuses on a recent sportsbook dispute with Betsson (SBR rating C+). A Betsson player claims she had €360 confiscated after being accused of fraud. The player states that Betsson expressed doubts on her gender, citing that her voice was not consistent with a female. Justin expands on the sportsbook's unusual position in the below video report.

BetIslands updates web domain

03.01.2012


BetIslands (SBR rating B) is the latest sportsbook to update their web domain. The Costa Rica based sportsbook can now be accessed at www.BetIslands.ag. The switch avoids legal headaches that have been associated recently with ".com" domains. BetIslands management tells SBR that website log-ins, features, and all customizations remain exactly as is. BetIslands offers live support, email and telephone assistance.

BetIslands was upgraded to the mark of B on November 3rd, 2011, after placing fifth in the SBR users poll of best sportsbooks. Player feedback has been positive on the sportsbook's customer service, payment times and bonus programs. Users that wish to share their experiences may write to SBR or post in the SBR Industry forum.

BetIslands updates web domain

03.01.2012


BetIslands (SBR rating B) is the latest sportsbook to update their web domain. The Costa Rica based sportsbook can now be accessed at www.BetIslands.ag. The switch avoids legal headaches that have been associated recently with ".com" domains. BetIslands management tells SBR that website log-ins, features, and all customizations remain exactly as is. BetIslands offers live support, email and telephone assistance.

BetIslands was upgraded to the mark of B on November 3rd, 2011, after placing fifth in the SBR users poll of best sportsbooks. Player feedback has been positive on the sportsbook's customer service, payment times and bonus programs. Users that wish to share their experiences may write to SBR or post in the SBR Industry forum.

BetIslands updates web domain

03.01.2012


BetIslands (SBR rating B) is the latest sportsbook to update their web domain. The Costa Rica based sportsbook can now be accessed at www.BetIslands.ag. The switch avoids legal headaches that have been associated recently with ".com" domains. BetIslands management tells SBR that website log-ins, features, and all customizations remain exactly as is. BetIslands offers live support, email and telephone assistance.

BetIslands was upgraded to the mark of B on November 3rd, 2011, after placing fifth in the SBR users poll of best sportsbooks. Player feedback has been positive on the sportsbook's customer service, payment times and bonus programs. Users that wish to share their experiences may write to SBR or post in the SBR Industry forum.

BetIslands updates web domain

03.01.2012


BetIslands (SBR rating B) is the latest sportsbook to update their web domain. The Costa Rica based sportsbook can now be accessed at www.BetIslands.ag. The switch avoids legal headaches that have been associated recently with ".com" domains. BetIslands management tells SBR that website log-ins, features, and all customizations remain exactly as is. BetIslands offers live support, email and telephone assistance.

BetIslands was upgraded to the mark of B on November 3rd, 2011, after placing fifth in the SBR users poll of best sportsbooks. Player feedback has been positive on the sportsbook's customer service, payment times and bonus programs. Users that wish to share their experiences may write to SBR or post in the SBR Industry forum.

BetBoo player waits for his funds via Moneybookers

03.01.2012
A BetBoo (SBR rating D) player files a withdrawal complaint. On January 19th, 2012, the player requested a withdrawal for £419. The player received a generic email telling him to expect his funds within 72 hours. BetBoo failed to make the payment in this time-frame. The player is waiting for his funds via Moneybookers. The player states that he has sent numerous emails to the sportsbook without receiving a reply.

On January 25th, 2012, SBR published a report asking BetBoo players to share their withdrawal feedback. A BetBoo player wrote that a €1,000 withdrawal requested three weeks prior was delayed. That player has since been paid.

BetBoo players that wish to share their feedback on the sportsbook's payment times, customer service, or who have other items to discuss are asked to write to SBR.

Bet770 payment complaint hits SBR mailbox

02.29.2012


A Bet770 (SBR rating D+) player writes to SBR with a payment complaint. A player tells SBR that he requested a withdrawal of €2,838.21 on 2/15/2012. The player claims that Bet770 has ceased answering his emails regarding his payout status. The player became increasingly concerned after reading SBR's Bet770 newswire earlier this month. SBR asks Bet770 players with payment feedback to write to SBR.

Six GetWin slow-pay complaints on file

02.28.2012


Six GetWin (SBR rating C-) players have written to SBR with payment disputes. The players are owed $15,826. The earliest withdrawal request was reportedly made on January 17th, 2012. SBR has received consistent reports from each of the six players --- GetWin provides generic updates, and does not satisfy their inquiries. The players are waiting for both Moneybookers and bank transfer payments.

GetWin is a Malta based sportsbook that is licensed by the Lotteries and Gaming Authority (LGA) of Malta. SBR will update this report.
 

BetUS payment complaint

02.27.2012

A BetUS (SBR rating D+) player writes in with a payment dispute. A player requested a withdrawal of $300 on January 4th, 2012. He tells SBR that after one week, the funds were still in his account. The player was then given a time-frame of two to three weeks. The player states that each time he contacts BetUS a different answer is given. The player's payment has still not been received. SBR is following up on this sportsbook dispute.

02.27.2012


Bodog (SBR rating A) is the latest sportsbook to have their ".com" domain name seized by US authorities. Bodog management tells SBR that the confiscation has no affect on their business - the .com name acted only as a redirect to country-specific domains.

02.26.2012

UPDATE: SBR spoke with BetFred's head of fraud and confirmed the player provided a forged ID. SBR considers this dispute closed.

WSEX Sportsbook player reports payment; slow-pays update

02.25.2012


A WSEX (SBR rating D-) player reports payment. The player received a $600 payout on February 18th, 2012. The player was waiting for his funds since December of 2010. He tells SBR that the payment has successfully cleared his bank. SBR has removed the player's name from the list of WSEX players owed. 

On January 24th, SBR reported a WSEX Sportsbook statement regarding the payment delays. WSEX blamed the extreme delays on US banking laws. WSEX claimed that the financial backlog was expected to be completed by September 2012. The last major surge of WSEX payments occurred in the fall of 2010, when players reported receiving $124,617.

SBR has 137 WSEX withdrawal complaints on file. Players have reported being owed $760,854. WSEX management is no longer communicating with SBR.
 

Scam sportsbook 105Vig off-line

02.24.2012


105Vig (SBR rating F) Sportsbook is currently off-line.

On November 8th, 2011, SBR made a scam sportsbook alert on 105Vig. SBR reported that the site was offering bettors a $100 freeplay to try out their service. SBR reported that the sportsbook was hosted on a web-server based in New York, and shared the same remote address as a number of handicapping services.105Vig offered an unecrypted log-in, no CS support via email or phone number.

SBR reported on November 11th that a player who was offered a line of credit ran his balance up to $1,654 and was not being paid. Eight days later, SBR reported that a second player who met his rollover on the freeplay asked for a payout of $100. 105Vig denied the request saying he needed a minimum of $500 to ask for payment, although this term was not found anywhere on their rules pages.