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News on scam sports betting operations, events and business deals within the offshore sports gambling industry.

Bovada to merge wagering operations to Antigua office

03.05.2012


Bovada (SBR rating A) will close their Costa Rica office and consolidate wagering services with their Antigua operation. Some of the staff will be moving to the second and now primary wagering center. With the change, Bovada will offer betting online-only which was already planned to change following March basketball. The customer service center will remain the same and players are expected to be able to call for account inquiries and receive the same level of customer service during the migration. Bodog Brand managers tell SBR that the Costa Rican office was only a third party service provider company but there was concern that Costa Rica would wrongly interpret the indictment against its former sportsbook website domain, Bodog.com. We are also told that all former employees from the Costa Rica service company will be paid full severance.

GetWin payment delay complaint #7

03.04.2012


A GetWin (SBR rating C-) player has filed a payment complaint. The player requested a £249 withdrawal on February 13th and has yet to receive his funds. The player states that GetWin is not replying to his emails.

On February 28th, SBR reported six GetWin players filed sportsbook complaints. These players are owed $15,826. The longest outstanding withdrawal request dates back to January 17th, 2012. Each of the players claims were similar; the sportsbook provides only generic updates, and fails to provide concrete information. Players have reported being owed both Moneybookers and bank transfer payments.

SBR will update this report.
 

03.02.2012


In this week's "Are you serious" segment, SBR moderator Justin7 focuses on a recent sportsbook dispute with Betsson (SBR rating C+). A Betsson player claims she had €360 confiscated after being accused of fraud. The player states that Betsson expressed doubts on her gender, citing that her voice was not consistent with a female. Justin expands on the sportsbook's unusual position in the below video report.

BetIslands updates web domain

03.01.2012


BetIslands (SBR rating B) is the latest sportsbook to update their web domain. The Costa Rica based sportsbook can now be accessed at www.BetIslands.ag. The switch avoids legal headaches that have been associated recently with ".com" domains. BetIslands management tells SBR that website log-ins, features, and all customizations remain exactly as is. BetIslands offers live support, email and telephone assistance.

BetIslands was upgraded to the mark of B on November 3rd, 2011, after placing fifth in the SBR users poll of best sportsbooks. Player feedback has been positive on the sportsbook's customer service, payment times and bonus programs. Users that wish to share their experiences may write to SBR or post in the SBR Industry forum.

BetIslands updates web domain

03.01.2012


BetIslands (SBR rating B) is the latest sportsbook to update their web domain. The Costa Rica based sportsbook can now be accessed at www.BetIslands.ag. The switch avoids legal headaches that have been associated recently with ".com" domains. BetIslands management tells SBR that website log-ins, features, and all customizations remain exactly as is. BetIslands offers live support, email and telephone assistance.

BetIslands was upgraded to the mark of B on November 3rd, 2011, after placing fifth in the SBR users poll of best sportsbooks. Player feedback has been positive on the sportsbook's customer service, payment times and bonus programs. Users that wish to share their experiences may write to SBR or post in the SBR Industry forum.

BetIslands updates web domain

03.01.2012


BetIslands (SBR rating B) is the latest sportsbook to update their web domain. The Costa Rica based sportsbook can now be accessed at www.BetIslands.ag. The switch avoids legal headaches that have been associated recently with ".com" domains. BetIslands management tells SBR that website log-ins, features, and all customizations remain exactly as is. BetIslands offers live support, email and telephone assistance.

BetIslands was upgraded to the mark of B on November 3rd, 2011, after placing fifth in the SBR users poll of best sportsbooks. Player feedback has been positive on the sportsbook's customer service, payment times and bonus programs. Users that wish to share their experiences may write to SBR or post in the SBR Industry forum.

BetIslands updates web domain

03.01.2012


BetIslands (SBR rating B) is the latest sportsbook to update their web domain. The Costa Rica based sportsbook can now be accessed at www.BetIslands.ag. The switch avoids legal headaches that have been associated recently with ".com" domains. BetIslands management tells SBR that website log-ins, features, and all customizations remain exactly as is. BetIslands offers live support, email and telephone assistance.

BetIslands was upgraded to the mark of B on November 3rd, 2011, after placing fifth in the SBR users poll of best sportsbooks. Player feedback has been positive on the sportsbook's customer service, payment times and bonus programs. Users that wish to share their experiences may write to SBR or post in the SBR Industry forum.

BetBoo player waits for his funds via Moneybookers

03.01.2012
A BetBoo (SBR rating D) player files a withdrawal complaint. On January 19th, 2012, the player requested a withdrawal for £419. The player received a generic email telling him to expect his funds within 72 hours. BetBoo failed to make the payment in this time-frame. The player is waiting for his funds via Moneybookers. The player states that he has sent numerous emails to the sportsbook without receiving a reply.

On January 25th, 2012, SBR published a report asking BetBoo players to share their withdrawal feedback. A BetBoo player wrote that a €1,000 withdrawal requested three weeks prior was delayed. That player has since been paid.

BetBoo players that wish to share their feedback on the sportsbook's payment times, customer service, or who have other items to discuss are asked to write to SBR.

Bet770 payment complaint hits SBR mailbox

02.29.2012


A Bet770 (SBR rating D+) player writes to SBR with a payment complaint. A player tells SBR that he requested a withdrawal of €2,838.21 on 2/15/2012. The player claims that Bet770 has ceased answering his emails regarding his payout status. The player became increasingly concerned after reading SBR's Bet770 newswire earlier this month. SBR asks Bet770 players with payment feedback to write to SBR.

Six GetWin slow-pay complaints on file

02.28.2012


Six GetWin (SBR rating C-) players have written to SBR with payment disputes. The players are owed $15,826. The earliest withdrawal request was reportedly made on January 17th, 2012. SBR has received consistent reports from each of the six players --- GetWin provides generic updates, and does not satisfy their inquiries. The players are waiting for both Moneybookers and bank transfer payments.

GetWin is a Malta based sportsbook that is licensed by the Lotteries and Gaming Authority (LGA) of Malta. SBR will update this report.
 

BetUS payment complaint

02.27.2012

A BetUS (SBR rating D+) player writes in with a payment dispute. A player requested a withdrawal of $300 on January 4th, 2012. He tells SBR that after one week, the funds were still in his account. The player was then given a time-frame of two to three weeks. The player states that each time he contacts BetUS a different answer is given. The player's payment has still not been received. SBR is following up on this sportsbook dispute.

02.27.2012


Bodog (SBR rating A) is the latest sportsbook to have their ".com" domain name seized by US authorities. Bodog management tells SBR that the confiscation has no affect on their business - the .com name acted only as a redirect to country-specific domains.

02.26.2012

UPDATE: SBR spoke with BetFred's head of fraud and confirmed the player provided a forged ID. SBR considers this dispute closed.

WSEX Sportsbook player reports payment; slow-pays update

02.25.2012


A WSEX (SBR rating D-) player reports payment. The player received a $600 payout on February 18th, 2012. The player was waiting for his funds since December of 2010. He tells SBR that the payment has successfully cleared his bank. SBR has removed the player's name from the list of WSEX players owed. 

On January 24th, SBR reported a WSEX Sportsbook statement regarding the payment delays. WSEX blamed the extreme delays on US banking laws. WSEX claimed that the financial backlog was expected to be completed by September 2012. The last major surge of WSEX payments occurred in the fall of 2010, when players reported receiving $124,617.

SBR has 137 WSEX withdrawal complaints on file. Players have reported being owed $760,854. WSEX management is no longer communicating with SBR.
 

Scam sportsbook 105Vig off-line

02.24.2012


105Vig (SBR rating F) Sportsbook is currently off-line.

On November 8th, 2011, SBR made a scam sportsbook alert on 105Vig. SBR reported that the site was offering bettors a $100 freeplay to try out their service. SBR reported that the sportsbook was hosted on a web-server based in New York, and shared the same remote address as a number of handicapping services.105Vig offered an unecrypted log-in, no CS support via email or phone number.

SBR reported on November 11th that a player who was offered a line of credit ran his balance up to $1,654 and was not being paid. Eight days later, SBR reported that a second player who met his rollover on the freeplay asked for a payout of $100. 105Vig denied the request saying he needed a minimum of $500 to ask for payment, although this term was not found anywhere on their rules pages.

02.23.2012

On 21 March 2011, SBR reported that Dimeline Sportsbook (SBR rating C) agreed to credit up to $1,000 to players that were stiffed by fallen book Parlaymakers (SBR rating F).

One such player has reported payment. The player was credited $1,000 with a 10X rollover requirement. The player took his time and methodically met his rollover, cashing out for $1,000+ this month. He documented his good fortune last night on SBR Forum, thanking Dimeline for giving him the opportunity to recover some of his funds. The player noted that he decided to leave some cash in the sportsbook to continue to play.

02.22.2012

Oddsmaker Sportsbook (SBR rating F) has confiscated $45,000 from a winning bettor. The player wagered with Oddsmaker on and off for three years, losing in the neighborhood of $5,000 prior to the start of 2012. The player, who will be referred to as "Paul" throughout this article, was tempted to reload his betting account after being enticed by a 50% cash bonus.

Oddsmaker's high bonuses sucked Paul in
Paul deposited $1,000 via credit card on December 29th. He received a 50% cash bonus with a 10X rollover, and wagered $1,500 (deposit+bonus) on a football game. Paul lost his bet but managed to profit $300 from betting the opposite side at another sportsbook.

 

Bet770 payout feedback wanted

02.21.2012


A Bet770 (SBR rating D+) player writes to SBR with a payment complaint. The player requested a withdrawal on February 12th, 2012 for £467 via Moneybookers. The player's account is fully verified. The player states that he has sent ten consecutive emails without receiving a reply. SBR is following up in this Bet770 sportsbook complaint.

On January 3rd, 2012, SBR reported that Bet770 resolved a £400 claim from a dispute originally covered by SBR on the 1st of the year. A player had £400 removed from his account without word from the sportsbook.
 

02.20.2012


A 21KBet (SBR rating F) player deposited €300 in exchange for the 100% starter bonus. After completing €4,200 in rollover, the player requested payment of €3,249. 21KBet has ignored all inquiries from the player. The Malta-based sportsbook (which operates without a license) has ceased communicating with SBR.

21KBet players are currently owed €32,449. 21KBet's last known payment was allegedly made in January of 2012 for €670. The sportsbook initially claimed that difficulty with its Moneybookers account led to payment delays. When SBR provided 21KBet with its own excerpt from Moneybookers management, 21KBet dropped off its communication with SBR. 21KBet is considered a scam sportsbook and has been downgraded to the mark of F.

 

WagerUp bonus dispute

02.20.2012

UPDATE: BTG Global management has addressed this dispute. BTG has clarified that the player's statement of having limits from $22-$82.50 is false. The player was limited after being profiled as a non-recreational bettor, and given the following limits: $200 for NBA straight, $100 ML & total, as well as $75 NCAAB straight, $50 ML & total. BTG states the player is 21% of the way through his current rollover, and is able to continue playing or accept a prorated portion of his bonus winnings.

A WagerUp (SBR rating C) player writes in with a bonus dispute. The player deposited $200 and received a 100% (30x RO) cash bonus. The player claims his first wager was a winning two-team parlay. The player also claims that WagerUp  lowered his limits to $30 for parlays and between $22-$82.50 for straight bets. The player still must meet almost $9,500 in rollover with these revised limits. The player asks that he either receive a refund of his deposit + all winnings derived from the bonus, or that WagerUp restore reasonable account limits. SBR is following up on this sportsbook complaint.

WagerUp.eu is part of the BTG Global gaming family. BTG Global N.V. is licensed in Curacao and powers sportsbooks Dimeline (SBR rating C), VIP Sports.eu (SBR rating C).

 

Having a sportsbook problem? Write to SBR

02.19.2012


SBR asks players with sportsbook feedback or complaints to write to help@sportsbookreview.com. SBR strives to respond to all player inquiries within one to three business days. Players can also file a sportsbook complaint form. A sportsbook complaint form asks required questions of a player that will help document his or her claim. If players would like to weigh in with their feedback or issue(s) publicly, SBR has made available a public outlet for such feedback — the SBR Sportsbook & Industry forum. A free account at SBR Forum must be created before the message-board can be used. SBR is available to help with account creation at forum@sportsbookreview.com, as well as providing Live Chat assistance most hours.

VIP Sports player waits for $250 balance

02.18.2012

A former VIP Sports (SBR rating B-) player tells SBR that he was never paid a $250 balance.

VIP Sports, Nine.com and BetGameday each closed their doors on August 1st, 2011. The Curacao based sportsbook family controversially decided to close up shop a month before the start of the football season, a time when many seasonal sports bettors were not logged into their accounts. VIP Sports paid the players who requested their balances by the August 1st deadline.

New sportsbook GTBets.com (SBR rating C) announced that it would honor all VIP group players' funds. GTBets, also based in Curacao, is comprised of former VIP management and fully acquired the software source code, as well as retained hardware. GTBets vowed to contact all players with remaining balances. While SBR has confirmed GTBets payments to former VIP group players, GTBets is unwilling to share the total number of players owed or the amount of funds outstanding to players that have not returned their messages regarding their unclaimed balances.

SBR is following up on this latest VIP player report.

Sportsbetting.com payment complaint, dispute update

02.17.2012

A Sportsbetting.com (SBR rating C) player tells SBR that it has been two months since a $5,000 withdrawal was requested. The player was asked to provide two bank statements to verify that the funds have not been received. The player obliged Sportsbetting.com's (ag) request. The player has allegedly been told to "be patient" when asking for updates on his funds.

The Sportsbetting.com player from SBR's report on January 31st claims the sportsbook has sent him a new payment for his $4,750. SBR will update this report.