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News on scam sports betting operations, events and business deals within the offshore sports gambling industry.

VIP Sports player waits for $250 balance

02.18.2012

A former VIP Sports (SBR rating B-) player tells SBR that he was never paid a $250 balance.

VIP Sports, Nine.com and BetGameday each closed their doors on August 1st, 2011. The Curacao based sportsbook family controversially decided to close up shop a month before the start of the football season, a time when many seasonal sports bettors were not logged into their accounts. VIP Sports paid the players who requested their balances by the August 1st deadline.

New sportsbook GTBets.com (SBR rating C) announced that it would honor all VIP group players' funds. GTBets, also based in Curacao, is comprised of former VIP management and fully acquired the software source code, as well as retained hardware. GTBets vowed to contact all players with remaining balances. While SBR has confirmed GTBets payments to former VIP group players, GTBets is unwilling to share the total number of players owed or the amount of funds outstanding to players that have not returned their messages regarding their unclaimed balances.

SBR is following up on this latest VIP player report.

Sportsbetting.com payment complaint, dispute update

02.17.2012

A Sportsbetting.com (SBR rating C) player tells SBR that it has been two months since a $5,000 withdrawal was requested. The player was asked to provide two bank statements to verify that the funds have not been received. The player obliged Sportsbetting.com's (ag) request. The player has allegedly been told to "be patient" when asking for updates on his funds.

The Sportsbetting.com player from SBR's report on January 31st claims the sportsbook has sent him a new payment for his $4,750. SBR will update this report.

02.16.2012

On 10 February 2012, SBR reported that TowerGaming (SBR rating D+) agreed to credit all winnings in the confiscation disputes involving non-recreational players. TowerGaming conceded mishandling the situation and vowed to immediately reinstate winnings from players who had their winnings voided. Since publishing this update, SBR has received three complaints from TowerGaming players that claim to not have been credited back winnings. The players are owed €571, €479, and €456. Each player's balance was debited, leaving only the original deposit (€25).

Heritage Sports maintenance

02.15.2012


Heritage Sports (SBR rating A-) is currently undergoing maintenance. Heritage's call center operations remain available during this time. Players can reach Heritage by dialing 1-800-800-7777.

UPDATE: Management confirms the maintenance has concluded.

Heritage Sports maintenance

02.15.2012


Heritage Sports (SBR rating A-) is currently undergoing maintenance. Heritage's call center operations remain available during this time. Players can reach Heritage by dialing 1-800-800-7777.

UPDATE: Management confirms the maintenance has concluded.

Heritage Sports maintenance

02.15.2012


Heritage Sports (SBR rating A-) is currently undergoing maintenance. Heritage's call center operations remain available during this time. Players can reach Heritage by dialing 1-800-800-7777.

UPDATE: Management confirms the maintenance has concluded.

Heritage Sports maintenance

02.15.2012


Heritage Sports (SBR rating A-) is currently undergoing maintenance. Heritage's call center operations remain available during this time. Players can reach Heritage by dialing 1-800-800-7777.

UPDATE: Management confirms the maintenance has concluded.

21KBet players now owed €29,200

02.14.2012


A 21KBet (SBR rating D-) player lured in by the slow-pay sportsbook's 100% starter bonus writes in. The player tells SBR that he joined 21KBet in the middle of December, took advantage of the bonus and increased his balance to €1,261.91, The player's deposit was made via bank card. After attempting to withdraw his funds, 21KBet's website would not accept the player's banking details to proceed with payment. The player notes that 21KBet has not made any attempt to arrange payment.

The slow-pay sportsbook currently owes €29,200 to thirty players. 21KBet is on the SBR sportsbook blacklist with a rating of D-, and will be further downgraded to F if payments aren't reported by the close of the month. The last known 21KBet payment was €670 by bank transfer in January - however, the sportsbook has behaved erratically since, ignoring players, blaming Moneybookers for its troubles and lying about holding a gaming license in Malta.

 

SBG Global payout complaint

02.13.2012


An SBG Global (SBR rating D-) player files a payment complaint. The SBG player claims that he requested a $1,500 payout 35 days ago, and has yet to receive his funds. The player states that he is fully verified for withdrawals. SBG allegedly told the player that the funds were to arrive in January of 2012. SBR is following up on this SBG sportsbook complaint.

2012 NCAA Brackets contest now registering

02.12.2012


SBRforum has announced its 2012 NCAA Brackets contest. Prizes up for grabs include $50,000 for any perfect brackets, as well as 100,000 in SBR points - the virtual currency used throughout the SBR network. SBR points can be used to redeem items from the SBR Store. For more information on contest requirements, visit SBRforum.

WagerUp added to sportsbook ratings guide

02.11.2012


WagerUp (SBR rating C) has been added to the SBR sportsbook ratings guideWagerUp is part of the BTG Global gaming family. The sportsbook holds a gaming sub-license in Curacao and runs its marketing out of Canada. Management tells SBR that the sportsbook came online Thursday and targeted this weekend for a soft launch.

On November 3rd, 2011, SBR reported that VIPSports.eu (SBR rating C) was the latest licensee of the BTG Global group. VIPSports.eu is operated by a former manager of defunct, long-time industry bookmaker VIP Sports (SBR rating B-).

Players with feedback from playing with the BTG Global group are asked to write to SBR.

02.10.2012


YouWin Sportsbook has satisfactorily addressed the outstanding player disputes. SBR reported on January 5th that €14,677 in funds were reported as confiscated by nearly a dozen players. SBR's initial talks with YouWin management were unsuccessful — the company claimed that the players were guilty of fraud, but declined to share specifics. An SBR video report highlighted the claims, which prompted a tenth player report on February 2nd.

Following the exposure of these disputes, a YouWin director reached out to SBR intending to shed more light on the situation. During discussion with SBR, YouWin addressed each of the claims and explained its KYC (know your customer) guidelines. YouWin also disclosed red flags the players' triggered. SBR agreed not to publicly share all of the sportsbook's findings, so as to not compromise anti-fraud controls. At the conclusion of the teleconference with SBR, YouWin clarified that it fully intends to pay all bettors that can produce an international passport and utility bill, subject to the players not being part of any multiple account or affiliate abuse.

SBR advises players to keep ID and utility bills stored on a secure flash drive.

02.10.2012

On January 20th, SBR reported that TowerGaming confiscated €381 in winnings from two players. TowerGaming voided the winnings and refunded the players' deposits by stating that its welcome bonus was intended only to be used by recreational bettors.  Since publishing that report, an additional three complaints were filed by players that also had their winnings confiscated. A total of €3,395 was zeroed from five players by TowerGaming.

Moneybookers refunds two players' 21KBet deposits

02.09.2012


Moneybookers has refunded two players' 21KBet deposits. The players were credited a total of €210; each player had been waiting for payouts of more than €400. 21KBet has refused to honor its outstanding payment obligations, claiming that it has no access to deposited funds. Moneybookers has received a slew of complaints from 21KBet users, and has communicated with SBR to verify the situation. 21KBet is presently not replying to SBR's inquiries on the status of player funds. 21KBet users have reported being slow-paid more than €28,000. The last reported payment from a 21KBet player was a €670 bank transfer posted last month.

21KBet is currently rated D- and a part of the SBR scam sportsbook blacklist. 21KBet's rating will be adjusted to F if no attempt to settle the delinquent requests is made by the close of the month. Players that are owed funds from the sportsbook that have not yet written SBR are asked to file a complaint form.

02.08.2012
SBR Forum video analyst Peter Loshak breaks down the latest sportsbook industry news in the below piece:

02.07.2012

Unibet (SBR rating B-) Sportsbook has signed an agreement to acquire Betchoice. Unibet will enter the regulated Australian betting market. Unibet's acquisition price is £13.6 million; the deal, which transfers 100% of Betchoice Corporation Pty Ltd.'s shares, is said not to contain any liabilities. Completion of the deal is still subject to approval by the Northern Territory regulator; this process is expected to be completed before the end of Q2 2012.

Unibet intends to completely rebrand BetChoice to Unibet following what they refer to as a "short transition period". Unibet CEO Henrik Tjärnström spoke of the acquisition in an official company press release distributed this morning.

BetUS bonus dispute resolved; new complaint submitted

02.06.2012


BetUS (SBR rating D+) has credited $350 to the player whose bonus winnings were confiscated, from SBR's report on January 30th, 2012. The player was labeled non-recreational and had only $383 refunded from an $1,100 balance. SBR spoke with BetUS to discuss proration of the player's bonus winnings. BetUS reopened the player's account and credited $350. The player is free to request a withdrawal. SBR considers this dispute fairly resolved.

A BetUS player has filed a sportsbook complaint. A player tells SBR that he requested approximately $400 more than five weeks ago, and has yet to be paid. SBR is following up on this player dispute.

VIP Sports player still waits for $500 payment

02.04.2012


A former VIP Sports (SBR rating B-) player writes to SBR with a payment complaint. The player says that he was supposed to be sent a $500 check to settle his account with VIP Sports last year. The player has shared communication with VIP Sports that indicates a specific courier method as well as tracking number. This payment was never received. The VIP Sports customer service box is no longer being managed, after the sportsbook (along with sister sites Nine.com and BetGameday) shut its doors on 1 August 2011.

On September 5th, SBR reported that GTBets (SBR rating C) would honor all VIP group players' balances. GTBets is a new Curacao based bookmaker managed by former VIP managers and  using the VIP servers and software. The sportsbook mirroring VIP is an attempt to capitalize on the good name the brand once held. SBR has confirmed that GTBets has honored more than $35,000 in payments, which was believed to be all outstanding requests. SBR will speak with management concerning the $500 botched check withdrawal.

Scam alert: 21KBet Sportsbook not paying players

02.03.2012


21KBet Sportsbook (SBR rating D-) is not paying its players. The Malta-based sportsbook is currently behind on €25,143 in payments to players. The last reported payment, made via bank transfer, was for €670. Of twenty-six players owed, seven are waiting for banktransfer, one Paypal and the rest Moneybookers.

SBR reported on 4 January 2012 that 21KBet blamed Moneybookers for not being able to issue payments via that method, claiming that it had no access to deposited funds. Moneybookers refuted part of 21KBet's assertions, stating that the bookmaker was not a registered gaming merchant. 21KBet declined to comment on why it could not pay players via an alternate method, or why players that deposited via other methods are also not being paid.

On January 16th, SBR reported that the Lotteries and Gaming Authority (LGA) of Malta issued a statement denying that 21KBet holds a gaming license.

21KBet is no longer communicating with SBR and is providing only generic updates to players on the status of their funds. SBR advises all users to avoid the blacklisted sportsbook.

YouWin confiscation dispute

02.02.2012


YouWin (SBR rating D+) has reportedly confiscated €128 in winnings from a player. A player wrote SBR indicating that his YouWin account was created on 17 January 2012. The player deposited €250 via Moneybookers before increasing his balance to €378. YouWin attempted to call the player on February 1st, leaving the player a message. The player explained to YouWin that he was at work during their message and asked to arrange a call the following day. YouWin allegedly responded by closing the player's account, refunding his initial deposit to Moneybookers. The player claims to have no idea what he has done wrong. SBR is following up on this sportsbook complaint.

On January 5th, SBR reported that YouWin Sportsbook confiscated €14,677 from players in 2011. Although management initially expressed the willingness to work with SBR in resolving player disputes, the sportsbook has been uncooperative in recent discussions.
 

TowerGaming feedback wanted

02.01.2012


A TowerGaming (SBR rating D+) player states that he requested payment of €527 on January 25th to Moneybookers. The player's withdrawal request was cancelled. The player states that on January 31st he requested payment again, and yet to receive his credit. Multiple emails to TowerGaming have went unanswered. SBR is following up on this sportsbook complaint.

On January 20th 2012, SBR reported that a TowerGaming player had winnings confiscated. TowerGaming confiscated €381 from a player on the grounds that the sportsbook's welcome bonus was intended for recreational sports bettors only. SBR is currently discussing this situation with TowerGaming management and will update this report.
 

01.31.2012


On December 11th, SBR reported that a Sportsbetting.com (SBR rating C) player received only half of a $9,500 payout. The player has received a seperate $9,400 payment since the initial botched withdrawal, but has yet to receive the $4,750 owed. Sportsbetting.com management stated they were investigating with their processor, but has failed to provide a concrete update.
 

BetUS balance confiscation report

01.30.2012


A BetUS (SBR rating D+) player claims his winnings have been confiscated. The player wrote SBR stating that he has been labeled a "non-recreational bettor". The player's balance was $1,100, and he claims he has been offered to receive only $383. The player states that his balance was built through normal play. SBR is following up on this BetUS sportsbook complaint.

Update: BetUS management states that the player's account was closed for steam play, and the funds confiscated were freeplay winnings. SBR is following up with BetUS to discuss proration.