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News on scam sports betting operations, events and business deals within the offshore sports gambling industry.

BetUS payment complaint

02.27.2012

A BetUS (SBR rating D+) player writes in with a payment dispute. A player requested a withdrawal of $300 on January 4th, 2012. He tells SBR that after one week, the funds were still in his account. The player was then given a time-frame of two to three weeks. The player states that each time he contacts BetUS a different answer is given. The player's payment has still not been received. SBR is following up on this sportsbook dispute.

02.27.2012


Bodog (SBR rating A) is the latest sportsbook to have their ".com" domain name seized by US authorities. Bodog management tells SBR that the confiscation has no affect on their business - the .com name acted only as a redirect to country-specific domains.

02.26.2012

UPDATE: SBR spoke with BetFred's head of fraud and confirmed the player provided a forged ID. SBR considers this dispute closed.

WSEX Sportsbook player reports payment; slow-pays update

02.25.2012


A WSEX (SBR rating D-) player reports payment. The player received a $600 payout on February 18th, 2012. The player was waiting for his funds since December of 2010. He tells SBR that the payment has successfully cleared his bank. SBR has removed the player's name from the list of WSEX players owed. 

On January 24th, SBR reported a WSEX Sportsbook statement regarding the payment delays. WSEX blamed the extreme delays on US banking laws. WSEX claimed that the financial backlog was expected to be completed by September 2012. The last major surge of WSEX payments occurred in the fall of 2010, when players reported receiving $124,617.

SBR has 137 WSEX withdrawal complaints on file. Players have reported being owed $760,854. WSEX management is no longer communicating with SBR.
 

Scam sportsbook 105Vig off-line

02.24.2012


105Vig (SBR rating F) Sportsbook is currently off-line.

On November 8th, 2011, SBR made a scam sportsbook alert on 105Vig. SBR reported that the site was offering bettors a $100 freeplay to try out their service. SBR reported that the sportsbook was hosted on a web-server based in New York, and shared the same remote address as a number of handicapping services.105Vig offered an unecrypted log-in, no CS support via email or phone number.

SBR reported on November 11th that a player who was offered a line of credit ran his balance up to $1,654 and was not being paid. Eight days later, SBR reported that a second player who met his rollover on the freeplay asked for a payout of $100. 105Vig denied the request saying he needed a minimum of $500 to ask for payment, although this term was not found anywhere on their rules pages.

02.23.2012

On 21 March 2011, SBR reported that Dimeline Sportsbook (SBR rating C) agreed to credit up to $1,000 to players that were stiffed by fallen book Parlaymakers (SBR rating F).

One such player has reported payment. The player was credited $1,000 with a 10X rollover requirement. The player took his time and methodically met his rollover, cashing out for $1,000+ this month. He documented his good fortune last night on SBR Forum, thanking Dimeline for giving him the opportunity to recover some of his funds. The player noted that he decided to leave some cash in the sportsbook to continue to play.

02.22.2012

Oddsmaker Sportsbook (SBR rating F) has confiscated $45,000 from a winning bettor. The player wagered with Oddsmaker on and off for three years, losing in the neighborhood of $5,000 prior to the start of 2012. The player, who will be referred to as "Paul" throughout this article, was tempted to reload his betting account after being enticed by a 50% cash bonus.

Oddsmaker's high bonuses sucked Paul in
Paul deposited $1,000 via credit card on December 29th. He received a 50% cash bonus with a 10X rollover, and wagered $1,500 (deposit+bonus) on a football game. Paul lost his bet but managed to profit $300 from betting the opposite side at another sportsbook.

 

Bet770 payout feedback wanted

02.21.2012


A Bet770 (SBR rating D+) player writes to SBR with a payment complaint. The player requested a withdrawal on February 12th, 2012 for £467 via Moneybookers. The player's account is fully verified. The player states that he has sent ten consecutive emails without receiving a reply. SBR is following up in this Bet770 sportsbook complaint.

On January 3rd, 2012, SBR reported that Bet770 resolved a £400 claim from a dispute originally covered by SBR on the 1st of the year. A player had £400 removed from his account without word from the sportsbook.
 

02.20.2012


A 21KBet (SBR rating F) player deposited €300 in exchange for the 100% starter bonus. After completing €4,200 in rollover, the player requested payment of €3,249. 21KBet has ignored all inquiries from the player. The Malta-based sportsbook (which operates without a license) has ceased communicating with SBR.

21KBet players are currently owed €32,449. 21KBet's last known payment was allegedly made in January of 2012 for €670. The sportsbook initially claimed that difficulty with its Moneybookers account led to payment delays. When SBR provided 21KBet with its own excerpt from Moneybookers management, 21KBet dropped off its communication with SBR. 21KBet is considered a scam sportsbook and has been downgraded to the mark of F.

 

WagerUp bonus dispute

02.20.2012

UPDATE: BTG Global management has addressed this dispute. BTG has clarified that the player's statement of having limits from $22-$82.50 is false. The player was limited after being profiled as a non-recreational bettor, and given the following limits: $200 for NBA straight, $100 ML & total, as well as $75 NCAAB straight, $50 ML & total. BTG states the player is 21% of the way through his current rollover, and is able to continue playing or accept a prorated portion of his bonus winnings.

A WagerUp (SBR rating C) player writes in with a bonus dispute. The player deposited $200 and received a 100% (30x RO) cash bonus. The player claims his first wager was a winning two-team parlay. The player also claims that WagerUp  lowered his limits to $30 for parlays and between $22-$82.50 for straight bets. The player still must meet almost $9,500 in rollover with these revised limits. The player asks that he either receive a refund of his deposit + all winnings derived from the bonus, or that WagerUp restore reasonable account limits. SBR is following up on this sportsbook complaint.

WagerUp.eu is part of the BTG Global gaming family. BTG Global N.V. is licensed in Curacao and powers sportsbooks Dimeline (SBR rating C), VIP Sports.eu (SBR rating C).

 

Having a sportsbook problem? Write to SBR

02.19.2012


SBR asks players with sportsbook feedback or complaints to write to help@sportsbookreview.com. SBR strives to respond to all player inquiries within one to three business days. Players can also file a sportsbook complaint form. A sportsbook complaint form asks required questions of a player that will help document his or her claim. If players would like to weigh in with their feedback or issue(s) publicly, SBR has made available a public outlet for such feedback — the SBR Sportsbook & Industry forum. A free account at SBR Forum must be created before the message-board can be used. SBR is available to help with account creation at forum@sportsbookreview.com, as well as providing Live Chat assistance most hours.

VIP Sports player waits for $250 balance

02.18.2012

A former VIP Sports (SBR rating B-) player tells SBR that he was never paid a $250 balance.

VIP Sports, Nine.com and BetGameday each closed their doors on August 1st, 2011. The Curacao based sportsbook family controversially decided to close up shop a month before the start of the football season, a time when many seasonal sports bettors were not logged into their accounts. VIP Sports paid the players who requested their balances by the August 1st deadline.

New sportsbook GTBets.com (SBR rating C) announced that it would honor all VIP group players' funds. GTBets, also based in Curacao, is comprised of former VIP management and fully acquired the software source code, as well as retained hardware. GTBets vowed to contact all players with remaining balances. While SBR has confirmed GTBets payments to former VIP group players, GTBets is unwilling to share the total number of players owed or the amount of funds outstanding to players that have not returned their messages regarding their unclaimed balances.

SBR is following up on this latest VIP player report.

Sportsbetting.com payment complaint, dispute update

02.17.2012

A Sportsbetting.com (SBR rating C) player tells SBR that it has been two months since a $5,000 withdrawal was requested. The player was asked to provide two bank statements to verify that the funds have not been received. The player obliged Sportsbetting.com's (ag) request. The player has allegedly been told to "be patient" when asking for updates on his funds.

The Sportsbetting.com player from SBR's report on January 31st claims the sportsbook has sent him a new payment for his $4,750. SBR will update this report.

02.16.2012

On 10 February 2012, SBR reported that TowerGaming (SBR rating D+) agreed to credit all winnings in the confiscation disputes involving non-recreational players. TowerGaming conceded mishandling the situation and vowed to immediately reinstate winnings from players who had their winnings voided. Since publishing this update, SBR has received three complaints from TowerGaming players that claim to not have been credited back winnings. The players are owed €571, €479, and €456. Each player's balance was debited, leaving only the original deposit (€25).

Heritage Sports maintenance

02.15.2012


Heritage Sports (SBR rating A-) is currently undergoing maintenance. Heritage's call center operations remain available during this time. Players can reach Heritage by dialing 1-800-800-7777.

UPDATE: Management confirms the maintenance has concluded.

Heritage Sports maintenance

02.15.2012


Heritage Sports (SBR rating A-) is currently undergoing maintenance. Heritage's call center operations remain available during this time. Players can reach Heritage by dialing 1-800-800-7777.

UPDATE: Management confirms the maintenance has concluded.

Heritage Sports maintenance

02.15.2012


Heritage Sports (SBR rating A-) is currently undergoing maintenance. Heritage's call center operations remain available during this time. Players can reach Heritage by dialing 1-800-800-7777.

UPDATE: Management confirms the maintenance has concluded.

Heritage Sports maintenance

02.15.2012


Heritage Sports (SBR rating A-) is currently undergoing maintenance. Heritage's call center operations remain available during this time. Players can reach Heritage by dialing 1-800-800-7777.

UPDATE: Management confirms the maintenance has concluded.

21KBet players now owed €29,200

02.14.2012


A 21KBet (SBR rating D-) player lured in by the slow-pay sportsbook's 100% starter bonus writes in. The player tells SBR that he joined 21KBet in the middle of December, took advantage of the bonus and increased his balance to €1,261.91, The player's deposit was made via bank card. After attempting to withdraw his funds, 21KBet's website would not accept the player's banking details to proceed with payment. The player notes that 21KBet has not made any attempt to arrange payment.

The slow-pay sportsbook currently owes €29,200 to thirty players. 21KBet is on the SBR sportsbook blacklist with a rating of D-, and will be further downgraded to F if payments aren't reported by the close of the month. The last known 21KBet payment was €670 by bank transfer in January - however, the sportsbook has behaved erratically since, ignoring players, blaming Moneybookers for its troubles and lying about holding a gaming license in Malta.

 

SBG Global payout complaint

02.13.2012


An SBG Global (SBR rating D-) player files a payment complaint. The SBG player claims that he requested a $1,500 payout 35 days ago, and has yet to receive his funds. The player states that he is fully verified for withdrawals. SBG allegedly told the player that the funds were to arrive in January of 2012. SBR is following up on this SBG sportsbook complaint.

2012 NCAA Brackets contest now registering

02.12.2012


SBRforum has announced its 2012 NCAA Brackets contest. Prizes up for grabs include $50,000 for any perfect brackets, as well as 100,000 in SBR points - the virtual currency used throughout the SBR network. SBR points can be used to redeem items from the SBR Store. For more information on contest requirements, visit SBRforum.

WagerUp added to sportsbook ratings guide

02.11.2012


WagerUp (SBR rating C) has been added to the SBR sportsbook ratings guideWagerUp is part of the BTG Global gaming family. The sportsbook holds a gaming sub-license in Curacao and runs its marketing out of Canada. Management tells SBR that the sportsbook came online Thursday and targeted this weekend for a soft launch.

On November 3rd, 2011, SBR reported that VIPSports.eu (SBR rating C) was the latest licensee of the BTG Global group. VIPSports.eu is operated by a former manager of defunct, long-time industry bookmaker VIP Sports (SBR rating B-).

Players with feedback from playing with the BTG Global group are asked to write to SBR.

02.10.2012


YouWin Sportsbook has satisfactorily addressed the outstanding player disputes. SBR reported on January 5th that €14,677 in funds were reported as confiscated by nearly a dozen players. SBR's initial talks with YouWin management were unsuccessful — the company claimed that the players were guilty of fraud, but declined to share specifics. An SBR video report highlighted the claims, which prompted a tenth player report on February 2nd.

Following the exposure of these disputes, a YouWin director reached out to SBR intending to shed more light on the situation. During discussion with SBR, YouWin addressed each of the claims and explained its KYC (know your customer) guidelines. YouWin also disclosed red flags the players' triggered. SBR agreed not to publicly share all of the sportsbook's findings, so as to not compromise anti-fraud controls. At the conclusion of the teleconference with SBR, YouWin clarified that it fully intends to pay all bettors that can produce an international passport and utility bill, subject to the players not being part of any multiple account or affiliate abuse.

SBR advises players to keep ID and utility bills stored on a secure flash drive.