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News on scam sports betting operations, events and business deals within the offshore sports gambling industry.

EnterBet player from SBR report paid after nearly three years

03.19.2012


An EnterBet (SBR rating D-) player who filed an SBR complaint on December 7th, 2011 has been paid. The player detailed in his claim against EnterBet that he had been owed $2,000 for approximately two years. The player had written off his chances at ever being paid from the notorious slow-pay outfit, which caters mostly to casino players these days. SBR contacted EnterBet on the player's behalf in December, but the case fell cold. On Monday, March 19th, 2012, an EnterBet manager contacted SBR stating that the claim had been settled. The player allegedly received an agreed upon amount, as records of his old balance were allegedly lost. SBR has contacted the player to confirm the amount paid and his acceptance of the reported deal.

Scam alert: 21KBet sportsbook does not pay players

03.18.2012


21KBet (SBR rating F) is not paying players. The scam sportsbook continues to attract players by advertising deposit bonuses up to 100%. A player has filed a complaint with SBR stating that after depositing €300 and completing the required rollover, 21KBet ceased all communication. The player has been attempting to withdraw a balance of €1,000 for two months. 21KBet no longer comments to SBR. SBR published a report on the scam sportsbook's history last month.

Sportsbetting.com player payment dispute

03.17.2012


Sportsbetting.com (SBR rating C) tells SBR that payments now take up to 20 business days. One player reports waiting for a $2,500 cheque since February 3rd, 2012. The player states that despite phoning Sportsbetting.com (ag) and emailing at least once per day, he has been given generic updates and in some cases had his patience questioned. SBR advised the sportsbook that this player has waited ten days in excess of their posted time-frame, and pointed out that his initial payment request (which he was paid only half of) was made in December of 2011. The player had a nightmarish experience where his original withdrawal request was ultimately cancelled. He received a partial payment via cheque on February 1st, then immediately requested the remainder of his funds. SBR will update this report.

GetWin slow-pay #8

03.16.2012


A GetWin (SBR rating D+) player submits a payment complaint. The player tells SBR that he attempted a withdrawal of €347 on 2/6/2012, and has not yet received his funds. GetWin has failed to provide updates on the withdrawal status. This report is the eighth of a GetWin slow-pay. GetWin Sportsbook's rating has been adjusted to D+. SBR will update this report.

SBRforum NCAA Brackets Contest 2012 contest kicks off

03.15.2012


817 users are competing in the 100,000 point NCAA Brackets contest. There are currently 217 perfect brackets. SBRforum will pay $50,000 to any contestant that finishes the tournament without a loss. In addition to the cash pot, posters are competing for a larger share of SBR points. SBR points are a virtual currency that can be used throughout the SBR network; in SBR Contests, SBR Poker,  the SBR virtual sportsbook and casino, and the SBR Store. The SBR Store features items such as apparel, electronics, merchandise and other goodies.

Bovada closes accounts of Maryland players

03.14.2012


Bovada (SBR rating A) has closed the accounts of players residing in Maryland. Players will be paid their balances in full. Bovada management tells SBR that they are communicating  through email and telephone to impacted players.

On February 27th, SBR reported that Bodog was the latest sportsbook to have a ".com" domain confiscated. A federal indictment was unsealed by the U.S. attorney's office in Baltimore, naming alleged Bodog executives on charges of unlawful gambling.

Before year's end, SBR reported that the Morris Mohawk Gaming Group's brand licensing agreement expired with the Bodog Brand. As a result, MMGG rebranded their sportsbook as Bovada. No Bodog brand licensee currently serves the US market.

Maryland players with feedback are asked to write to SBR.

Bet24 player has balance confiscated

03.13.2012


A Bet24 (SBR rating C) player claims that €214 was confiscated. The player states that after asking for a withdrawal, Bet24 stated that he was guilty of operating multiple accounts --- a claim the player denies. Bet24 has currently not provided comment to SBR, and has not offered the player proof of its allegation.

On July 27th, SBR published an interview with Bet24 regarding an electronic security breach. Nordic Betting Limited, which operates Bet24, sent an email to all player accounts informing them of the breach.

03.13.2012


Matchbook (SBR rating B) management tells SBR that the betting exchange now offers players the ability to choose their currency. Players were previously limited to accounts in USD. Matchbook now features EUR, GBP, CDN, HKD in addition to USD. | Matchbook press release

Andrew Pantling, CEO of Matchbook.com:

 

We are very happy to announce that all customers of Matchbook will now be able to bet in currencies other than USD. Since March 2011 , when the company was newly acquired, the growth we have achieved has surprised even us. This further confirms our belief that the industry is crying out for a low commission, betting exchange alternative which delivers value back to the punter. These are exciting times for Matchbook and sports gamblers alike, and will allow us to expand on the growth we've already seen, as well as adding to our position as the number 1 place to bet NFL, NBA, NHL and MLB


Matchbook has been in operation since 2004. The company was acquired in 2011 by UK investors. SBR reported on the Matchbook sale on March 3rd, 2011. Matchbook's goal since the acquisition has been to diversify their European and Asian betting markets. Matchbook management tells SBR that the launch of multiple currencies, as well as plans to launch a multi-lingual platform will further solidify the exchange as a global option.

Matchbook is licensed by the Alderney Gambling Control Commission (AGCC), as well as an additional licensing from the government of Antigua and Barbuda.

 

RebateWager no longer accepting new users

03.12.2012


RebateWager (SBR rating B) will no longer accept new users. Management tells SBR the move will allow the sportsbook to focus on its active business. Existing RebateWager customers have historically reported positive feedback on customer service and payment time. RebateWager's unique offering was to give large rebates on losing wagers per week for players choosing the cash-back account setting. RebateWager tells SBR that the player registration change aside, it is business as usual.

NCAA Brackets Contest 2012 registering

03.10.2012


SBR Forum's NCAA Brackets Contest 2012 begins Thursday, March 15th. The annual bracket contest boasts a 100,000 point prize-pool and is entirely free to enter. Registration is already underway for the NCAAB showdown.

BetPrestige player owed $8,000 for one year

03.09.2012
A BetPrestige (unrated) player writes to SBR with a payment complaint. The player states that his account was closed in February of 2011 with a balance of approximately $10,000. A manager allegedly told the player that he would be paid $1,000 per month. The player states that he has received only $2,000. SBR is investigating this sportsbook claim.

BetPrestige is currently not accepting new player signups. Players or persons with information on BetPrestige are asked to write to SBR.

TitanBet player submits payment complaint

03.08.2012


A TitanBet (SBR rating C) player writes SBR with a payment complaint. The player states that four withdrawals totaling €7,767 are outstanding. The payment requests date were made the week of February 20th, 2012. TitanBet has reportedly provided only generic answers on the payment status.

On December 16th, 2011, SBR reported that TitanBet reinstated voided wagers for two players. TitanBet had racked up a number of sportsbook complaints from players who claimed bets were voided after the markets moved naturally. TitanBet agreed to credit the players and vowed to revisit cases where SBR agreed that wager cancellations were unjust.
 

03.07.2012

International gaming operators have been ordered by the Netherlands Supreme court to cease servicing Dutch players. The ruling is the latest development in a legal battle between De Lotto—the only company licensed within the Netherlands to offer lotteries & traditional games of chance—and British operator Ladbrokes (SBR rating A). De Lotto contends that Ladbrokes' website and telephone betting services are unfair competition.

Sportingbet confiscates £1,900 from player

03.06.2012


Sportingbet.com (SBR rating D+) has allegedly confiscated €1,900 from a player.

A player wrote SBR claiming that he joined SportingBet on February 14th, 2012, depositing £1,000. The player risked his whole deposit on one wager and increased his balance to €1,900.  Deciding to test the withdrawal waters, the player asked for payment on approximately March 1st, 2012. Sportingbet froze the player's account and claimed that he was guilty of multi-accounting. The player vehemently disputed this charge, and obliged all requests to produce ID documents to verify his account. After four days without response, the player was told that his account has been permanently suspended. Sportingbet allegedly claimed the player resided in Malaysia and was not allowed to make any bets with the company. The player was permitted to sign-up through the Sportingbet website, and was only informed of the country restriction during the withdrawal process.

Sportingbet has declined comment to SBR.
 

Bovada to merge wagering operations to Antigua office

03.05.2012


Bovada (SBR rating A) will close their Costa Rica office and consolidate wagering services with their Antigua operation. Some of the staff will be moving to the second and now primary wagering center. With the change, Bovada will offer betting online-only which was already planned to change following March basketball. The customer service center will remain the same and players are expected to be able to call for account inquiries and receive the same level of customer service during the migration. Bodog Brand managers tell SBR that the Costa Rican office was only a third party service provider company but there was concern that Costa Rica would wrongly interpret the indictment against its former sportsbook website domain, Bodog.com. We are also told that all former employees from the Costa Rica service company will be paid full severance.

GetWin payment delay complaint #7

03.04.2012


A GetWin (SBR rating C-) player has filed a payment complaint. The player requested a £249 withdrawal on February 13th and has yet to receive his funds. The player states that GetWin is not replying to his emails.

On February 28th, SBR reported six GetWin players filed sportsbook complaints. These players are owed $15,826. The longest outstanding withdrawal request dates back to January 17th, 2012. Each of the players claims were similar; the sportsbook provides only generic updates, and fails to provide concrete information. Players have reported being owed both Moneybookers and bank transfer payments.

SBR will update this report.
 

03.02.2012


In this week's "Are you serious" segment, SBR moderator Justin7 focuses on a recent sportsbook dispute with Betsson (SBR rating C+). A Betsson player claims she had €360 confiscated after being accused of fraud. The player states that Betsson expressed doubts on her gender, citing that her voice was not consistent with a female. Justin expands on the sportsbook's unusual position in the below video report.

BetIslands updates web domain

03.01.2012


BetIslands (SBR rating B) is the latest sportsbook to update their web domain. The Costa Rica based sportsbook can now be accessed at www.BetIslands.ag. The switch avoids legal headaches that have been associated recently with ".com" domains. BetIslands management tells SBR that website log-ins, features, and all customizations remain exactly as is. BetIslands offers live support, email and telephone assistance.

BetIslands was upgraded to the mark of B on November 3rd, 2011, after placing fifth in the SBR users poll of best sportsbooks. Player feedback has been positive on the sportsbook's customer service, payment times and bonus programs. Users that wish to share their experiences may write to SBR or post in the SBR Industry forum.

BetIslands updates web domain

03.01.2012


BetIslands (SBR rating B) is the latest sportsbook to update their web domain. The Costa Rica based sportsbook can now be accessed at www.BetIslands.ag. The switch avoids legal headaches that have been associated recently with ".com" domains. BetIslands management tells SBR that website log-ins, features, and all customizations remain exactly as is. BetIslands offers live support, email and telephone assistance.

BetIslands was upgraded to the mark of B on November 3rd, 2011, after placing fifth in the SBR users poll of best sportsbooks. Player feedback has been positive on the sportsbook's customer service, payment times and bonus programs. Users that wish to share their experiences may write to SBR or post in the SBR Industry forum.

BetIslands updates web domain

03.01.2012


BetIslands (SBR rating B) is the latest sportsbook to update their web domain. The Costa Rica based sportsbook can now be accessed at www.BetIslands.ag. The switch avoids legal headaches that have been associated recently with ".com" domains. BetIslands management tells SBR that website log-ins, features, and all customizations remain exactly as is. BetIslands offers live support, email and telephone assistance.

BetIslands was upgraded to the mark of B on November 3rd, 2011, after placing fifth in the SBR users poll of best sportsbooks. Player feedback has been positive on the sportsbook's customer service, payment times and bonus programs. Users that wish to share their experiences may write to SBR or post in the SBR Industry forum.

BetIslands updates web domain

03.01.2012


BetIslands (SBR rating B) is the latest sportsbook to update their web domain. The Costa Rica based sportsbook can now be accessed at www.BetIslands.ag. The switch avoids legal headaches that have been associated recently with ".com" domains. BetIslands management tells SBR that website log-ins, features, and all customizations remain exactly as is. BetIslands offers live support, email and telephone assistance.

BetIslands was upgraded to the mark of B on November 3rd, 2011, after placing fifth in the SBR users poll of best sportsbooks. Player feedback has been positive on the sportsbook's customer service, payment times and bonus programs. Users that wish to share their experiences may write to SBR or post in the SBR Industry forum.

BetBoo player waits for his funds via Moneybookers

03.01.2012
A BetBoo (SBR rating D) player files a withdrawal complaint. On January 19th, 2012, the player requested a withdrawal for £419. The player received a generic email telling him to expect his funds within 72 hours. BetBoo failed to make the payment in this time-frame. The player is waiting for his funds via Moneybookers. The player states that he has sent numerous emails to the sportsbook without receiving a reply.

On January 25th, 2012, SBR published a report asking BetBoo players to share their withdrawal feedback. A BetBoo player wrote that a €1,000 withdrawal requested three weeks prior was delayed. That player has since been paid.

BetBoo players that wish to share their feedback on the sportsbook's payment times, customer service, or who have other items to discuss are asked to write to SBR.

Bet770 payment complaint hits SBR mailbox

02.29.2012


A Bet770 (SBR rating D+) player writes to SBR with a payment complaint. A player tells SBR that he requested a withdrawal of €2,838.21 on 2/15/2012. The player claims that Bet770 has ceased answering his emails regarding his payout status. The player became increasingly concerned after reading SBR's Bet770 newswire earlier this month. SBR asks Bet770 players with payment feedback to write to SBR.

Six GetWin slow-pay complaints on file

02.28.2012


Six GetWin (SBR rating C-) players have written to SBR with payment disputes. The players are owed $15,826. The earliest withdrawal request was reportedly made on January 17th, 2012. SBR has received consistent reports from each of the six players --- GetWin provides generic updates, and does not satisfy their inquiries. The players are waiting for both Moneybookers and bank transfer payments.

GetWin is a Malta based sportsbook that is licensed by the Lotteries and Gaming Authority (LGA) of Malta. SBR will update this report.