WagerUp claims that the player was in fact able to have his bonus winnings prorated. With respect to the player's account being closed, WagerUp produced several excerpts from their live chat service showing what was alleged to be the player making a number of obscene statements after being limited.
The disrespect allegedly carried over to the telephone when the player called ask to speak to a manager. The player reportedly apologized a day later and his account was reinstated, and he remains able to request a prorated payout.
The player's balance is approximately $1,500.
SBR considers this dispute closed at this time.
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