The player notes that he provided all documents requested to verify his ID, including a bank statement though his deposits were made with Neteller.
SBR received a copy of all correspondence with the sportsbook, which reinforce that Unibet is free to make an account closure without providing specific information, though no mention of seizing winnings is included:
“2.3 Unibet reserves the right, at its own discretion, at all times, to:
•Decline to open a Unibet Account and/or to close an existing Unibet Account, without any explanation whatsoever;”
The player has already filed complaints through the Lotteries and Gaming Authority of Malta (LGA), eCogra and EGBA.
SBR is following up on this Unibet dispute.