One player shared a transcript that shows "LisaT"—a TowerGaming representative—abruptly disconnecting a chat session.
LisaT: Your cashout will not get processed I am afraid
LisaT: Our Welcome Bonus is intended to be utilized by recreational gamblers only. Tower Gaming reserves the right to amend, cancel, reclaim or refuse any promotion at its own discretion.
LisaT: You are welcome to cashout your intial deposit and play elsewhere
The two players state that €381 in winnings have been removed. SBR is following up on this complaint.
On 13 January 2012, SBR reported that GR88 Sportsbook (SBR rating D+) was introduced to the SBR ratings guide. GR88 is powered by OddsMatrix, which also runs TowerGaming, BoogieBet, BetCave and others. OddsMatrix was first covered by SBR in July of 2009 for its relationship with defunct bookmaker BetOnBet (SBR rating F).