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Stryyke slow pay reported

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Player complaint:

I’ve requested to withdraw the amount of 922 euros from my account and it’s been almost a month already and still no money in my bank account. I am trying to reach them via mail and by the phone but I don’t get any answer back. They don’t even answer the phone. Isn’t that ilegal or something? Do they have the righ to hold my money? Anyway. Thank you very much.