What is a chargeback and why would sportsbooks not allow players that have done them?
A sports bettor that deposits via credit card and proceeds to lose his or her wagers will sometimes perform what’s referred to in the offshore industry as a “chargeback”. When a player does this, most sportsbooks will place their name on a blacklist that is shared with related companies. The player would then have to wager in fear that at any point his winnings could be voided. SBR advises players not to fraudulently reverse the charges of deposits even with a slow-pay sportsbook, as doing so could cause the player’s action to later be denied by legitimate sportsbooks.
In this complaint, the player denied connection to the account holder that allegedly performed a chargeback at Sportsbook.com in 2009, but curiously asked why if the sportsbook believed this wouldn’t they debit his winnings. SBR has contacted Sportsbook.com to confirm the evidence they have on file for this player.
They strongly implied I am that person, they want me to contact that person to get them to contact Sportsbook.com to pay their $800 debt, and then my account and $26,000 winnings will be restored. The rep said they have issued a refund of my $1,000 deposit and my card should see it in 3-10 days.
Why would they do this if they think I am that person, and they say someone owes them $800??? Why would they refund me???? They said I would have to send back the $1000 if the $800 is paid and my account is restored.
They know they owe me $26,000 in winnings… I offered to just have t hem take it out of my winnings they said no. I offered to pay the $800 myself and they said they will send a request to that department to see if I could pay it. What does it matter??? They are being so unreasonable and completely unfair. Their logic is false.
The topic has created much interest at the SBR Sportsbook Forum where SBR readers and the player himself sound off.
SBRforum poster Hoja Verdes:
SBRforum poster, dispute holder, Danieltag33:
SBRforum poster Hoja Verdes:
A look at recent SBR news covering the Sportsbook.com Group:
Sportsbook.com Group: Iwager casino dispute update
On 11/10, SBR updated its report on an Iwager.com casino complaint. On October 25th, SBR reported that an Iwager.com player said his casino winnings were voided. The player stated that he deposited $1,000 and received a $250 bonus. He increased his balance to $4,000 before he claimed that his balance was forfeited. SBR followed up on the player’s behalf, and learned that Iwager had suspended the account to confirm the player’s identity. The player then obliged Iwager’s request and his account was reopened two weeks later.
Sports.com & Allstar.com dispute update
On 11/9, SBR updated a report on Sports.com & All-Star.com. On October 13th, SBR reported that a player had $39,000 confiscated by both sportsbooks. In this complaint, the winning player accumulated his balance by placing tennis parlays. The player told SBR that he did not circumvent the wagering limits of either shop. SBR discussed the dispute with each sportsbook’s management on behalf of the player. Each shop ultimately agreed to pay the player his winnings. The player confirmed to SBR on November 8th that his payout was processed.