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Thanks for your feedback! player reports Moneybookers delay

profile live chat transcript

info: You are currently customer 1 in queue. An agent should be available in 0 Minutes.
info: Hello, my name is Kristen Black. I’ll be assisting you today. player: Hi Kiristen
Kristen Black: Hello {name redacted} player: I requested a Moneybookers withdrawal more than 10 days ago and it is still shown as pending. Can you tell me what the problem/delay is ?
Kristen Black: Yes im sorry {name redacted} we are now experiencing a small delay with the process of moneybookers ,management is working on it to get this resolved as soon as possible,we apologize for this inconvenience and thank you for your understanding on this. player: Are you not accepting Moneybookers deposits ? If you are can you clarify what the problem is and where on your website it states this. thanks.
Kristen Black: We are accepting moneybookers ,is just that the processor is experiencing a delay,i dont have the details as i said management is taking care of that. player: Can you provide me with a management contact then please. I am disappointed that I am having to contact you to find this out. No e-mail to tell me of a delay, no reply to 3 e-mails I have sent and no message on the website letting your customers know about this. very poor in my opinion.
Kristen Black: Im sorry about this,one moment please player: thanks
Kristen Black: You’re very welcome.
info: Please wait while I transfer the chat to ‘Edwin Morris’.
info: Hello, my name is Edwin Morris. I’ll be assisting you today. player: Hi Edwin. Do you have chat so far ?
Edwin Morris: Hello, {name redacted}.
Edwin Morris: Hello, I see you’ve already been chatting. Please give me a moment to review the previous chat session and pick up from where you left off. player: ok thanks
Edwin Morris: You’re very welcome.
Edwin Morris: Unfortunately, {name redacted}, there is a delay in processing your withdrawal.
Edwin Morris: We will be contacting you as soon as we have an update on this.
Edwin Morris: Our apologies for this matter. player: As I stated previously I find it disappointing that I have to contact you to finds this out, with 3 e-mails sent not replied to. Are there delays on all pay out methods ?
Edwin Morris: I fully understand your point on that.
Edwin Morris: This is a delay on our E-wallet withdrawals only. player: Can you confirm how long there has been a problem ? What is problem ? Thanks
Edwin Morris: This has been going around for about three weeks, unfortunately, same time you requested your withdrawal. It is merely a delay in processing and out withdrawals crew is looking into it to determine the direct cause. player: There has been a problem for 3 weeks – is there a message on your website informing your e-wallet customers that at present you can deposit instantly but there will be a delay if you wish to withdraw ?
Edwin Morris: There is not, no. Your feedback on the matter is appreciated though. player: Does that mean there will be one added now ?
Edwin Morris: Not necessarily. It means we do appreciate your feedback on it and we will consider it. player: OK. What is timescale for resolving it ? 3 weekes seems a very long time already.
Edwin Morris: Definitely understood. Unfortunately, I do not have a specific timeframe I can offer as of yet. player: Is there anything else I can do now or can you pass me further up the ladder. To be honest all I have learned is that there is a problem and no idea when it will be resolved ?
Edwin Morris: Unfortunately, this is the answer we currently have to give to you as a customer.
Edwin Morris: At this time we will kindly ask of you to wait on an update.
Edwin Morris: We will definitely have one and let you know as soon as we do.
info: Your chat transcript will be sent to {address redacted} at the end of your chat. player: ok thanks anyway. I may be wrong but this has all the signs of a Sportsbokk in trouble. I hope I am wrong.
Edwin Morris: Positively answering that, that particular belief is.
Edwin Morris: It is a delay, yes. It is just that though.
Edwin Morris: We will contact you as soon as we have an update.
Edwin Morris: You’re very welcome.
Edwin Morris: Thank you for chatting with us today. If you’ve got a moment, please click here; we’d really appreciate your feedback. player: Good luck – I think you might need it !!
Edwin Morris: That kind of wishes are always welcome, thank you. No particular need for it though.
Edwin Morris: Do have a good one. has recently made the SportsbookReview news feed by offering players bonuses to cancel their pending withdrawals. Most recently, a manager addressed one of these complaints confirming that the player in question would be paid in full.

Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach SBR by writing to or dialing 1-830-255-4677 seven days a week during normal business hours