The Sportsbook.com letter to players:
You will enjoy more betting options on your favourite US sports combined with a host of other global sports to choose from too! Not only that, you will notice a lot more betting options and amazing lines to go with it.If that wasn't good enough why not visit our new and improved casino. With lots more games to enjoy, we are sure you will enjoy the experience. Don't forget to watch out for our amazing casino promotions over the coming weeks.
We are upgrading our sportsbook and casino, you will be required to create a new username and password, but don't worry it wont take long. The same great betting options and the same great service that you have come to expect from Sportsbook.com!
If you thought we were done with the good news? Not a chance!
We have another special announcement to make to our non-US resident customers. If you were lucky enough to have bonus cash in your account, that has not met the rollover requirements yet, we have decided to automatically convert your bonus into real cash**.
No rollovers or complex terms and conditions; it's just free money for you to enjoy our new, wide range of entertaining ways to bet.
The only rules are: 1. This does not apply to poker bonuses 2. You cannot make a withdrawal for 60 days without forfeiting the bonus. If you need to withdraw cash before then, no problems at all, simply request a withdrawal as usual and we shall remove the bonus money from your account and send your funds immediately.
So what do I have to do?
In one word, NOTHING! We will do it all for you. On September 28th, 2011 we shall transfer your account to our new site and you shall be able to start enjoying betting as usual.
What do I need to know?
First log in. When you log in for the first time to your new Sportsbook.com account you shall be asked to confirm your email address and date of birth.After you have confirmed your basic account details, we will send you a verification email immediately to the email address on your account, please click on the link inside to proceed in finalising you details to activate your new account.In addition, we will ask you to create a new username, password, security question and answer which will allow us to verify your identity in the future. At Sportsbook.com, we understand our customers are extra vigilant when it comes to the security of their personal details. Please feel free to get in contact with our customer service centre and confirm the move to our exclusive non-US resident Sportsbook.com. We are open 24 hours a day and we are here to help at anytime! Email us at email@example.com to confirm the move.
Account currency and exchange rate bonus
Your new account shall be in Euro instead of US Dollars. We understand that quick deposits and withdrawals are of paramount importance to our customers and this move to Euro, allows us to improve deposit and withdrawal turnaround times significantly.
Are you ready for more good news?
At Sportsbook.com we don't do things in half measures, so when we are converting your balance to Euro. We shall take the exchange rate and round upwards in your favour to the nearest 5 cent.
If your account balance is $500.00
And the current exchange rate is $1 buys €0.708
Your $500.00 would buy you €354.53. As a gesture of good will, Sportsbook.com shall be using 0.75 or exactly €0.75. This means that you will receive €375 instead of €354.53 and will be credited directly to your cash balance. This is another perfect example of our great promotions at Sportsbook.com. *This exchange rate is for illustration purposes only. The actual exchange rate will be taken at the time of the launch of the new Sportsbook.com site.
Your account history will be available as usual up until the launch of the new Sportsbook.com site. After this time, please contact our customer service team who will be more than happy to help you.
Deposits and withdrawals
At Sportsbook.com we know how important it is for our customers to be able to deposit funds and more importantly receive funds from us as quickly as possible. All deposit and withdrawal options you currently enjoy shall still be available with many more new methods being added shortly. All pending withdrawals will be cancelled and the funds returned to your account. The funds shall be available to withdraw once your new account is active on the new and exciting non-US Resident Sportsbook.com.
Any open bets shall be cancelled prior to the launch of the new non-US Resident Sportsbook.com. The bet amount shall be returned to your cash balance and transferred to your new account. Make sure to take advantage of our opening weekend promotions such as FANtastic Futures and Pig Skin Parlay Power.
Don't worry, we shall be offering for the most part the same amazing promotions, you have gotten used to with Sportsbook.com and adding some new exciting twists.
PSSSSSST! Make sure you keep an eye for our welcome week promotions in the sportsbook. There shall be lots of promotions over the first week to keep you entertained such as FANtastic Futures and Pig Skin Parlay Power to only name a couple.As always your feedback is of huge value to us and it allows us to supply you with the service that you expect from us. You will notice a suggestion box on the new Sportsbook.com, we encourage you to use this tool and give us as much feedback as possible, big or small, good or bad. This information goes directly to management so you can be sure that the effort you have put into making a suggestion will be reviewed by the right people. Every suggestion receives a reply.
In the meantime, if you have any questions about the move to your new Sportsbook.com, please do not hesitate to get in contact with us at anytime. We are here to help 24 hours a day, your enjoyment is our number one priority.
Good luck and we look forward to welcoming you to the new Sportsbook.com very soon.