The €33,483 betting complaint against Smarkets (SBR rating C) exchange remains outstanding.
A player claimed in a complaint filed with Sportsbook Review that multiple winning bets were voided by Smarkets.
The player acknowledged that the lines were off-market but pointed to the terms and conditions of the betting exchange which states that users are responsible for bets placed including markets created and the price or side of the wager(s).
As SBR reported, Smarkets declined to discuss specifics citing third-party privacy terms, though the betting exchange made the following comment:
Smarkets: "We are aware of the posts that have been made on SBR and are in communication with the customer in question. We can say that it is only in extreme circumstances, where obvious and significant mistakes are exploited in bad faith, may bets be investigated and voided."
The player's only available next step is to launch a complaint with the Malta Gaming Authority.
Join the discussion on this player's complaint at the SBR posting forum.