A Rivalo Sportsbook (SBR rating D-) player has filed a complaint. The player recently opened his betting account with the online sportsbook and deposited €200.
He provided all documents required to pass the Know Your Customer (KYC) process, but his account ended up deactivated by Rivalo due to "breaching terms".
The player indicated that his €200 deposit was confiscated.
Rivalo allegedly did not expand on what specific part of their terms and conditions were violated or why they did not simply close his account and refund the deposit, which is standard operating procedure when closing a sports betting account.
Sportsbook Review has followed up with the D- sportsbook to discuss the complaint.
Rivalo is part of the scam sportsbook blacklist.