How was your experience?

You need to check the captcha*
message icon

Thanks for your feedback!

PaddyPower bonus complaint; Free promo account closures


PaddyPower player:

Having signed up to Paddy Power purely on the offer of the £1000 free bet during Cheltenham, I successfully placed 8 bets of £1000 before having my account closed, with "commercial reasons" being cited. Having exhausted the complaints procedure with Paddy Power, who merely repeated "commercial reasons"/"trading decision" I took my complaint further, to the Isle of Man gaming commission. I have had a reply from them, simply restating the "trading decision" given by the bookmaker. Having found your site I now see I'm not alone in having received this disgusting behaviour. I would be very grateful if you could highlight my case to this bookie alongside the current disputes. I also see from other websites that Paddy Power has kept some accounts closed but sent a cash payment to the (ex) account holder. It seems complaints are being handled inconsistently

PaddyPower response:

We are sorry to have to inform you that your internet account with Paddy Power has been closed. The decision to close your account has been based upon commercial grounds and does not in any way reflect your credit worthiness.
Any ante-post bets, which you have outstanding, will be honoured and any winnings have been sent back to your card.
Paddy Power would like to thank you for your custom and wish you every success in the future.