Sportsbook Review reported yesterday that an Otobet Sportsbook (SBR rating D) player has been waiting three weeks to receive a €2,757 payout.
Otobet Sportsbook has provided comment to SBR concerning the player's situation.
Otobet objected to the player's characterization of the facts surrounding his complaint.
The betting site claimed that the review of the player's account was in progress as there were initial doubts as to the legitimacy of the player's ID documents. As a result, additional time was needed to complete their verification process.
Otobet has since verified the player's documents and he is now able to receive his €2,757 balance. SBR has asked the player to confirm receiving payment from the online sportsbook.