Sportsbook Review news host Natalie Rydstrom gives an SBR Industry newsbite update for Friday, September 11.
Topics covered in today's broadcast include the recent BetGun Sportsbook (SBR rating D+) slow-pay complaint, and the downgrading of one Estonia based online sportsbook that unjustly confiscated €3,000 in player winnings.
BetGun Sportsbook Slow Pay Complaint
A BetGun Sportsbook player filed a slow pay complaint with SBR earlier this week.
The player deposited €120 and received a €35 bonus. He has submitted three withdrawal requests with the online sportsbook and had his payout voided each time. He claims to have provided ID and that he did not violate any of the terms and conditions that applied to his bonus. He has gotten nowhere dealing with BetGun support.
Sportsbook Review will update if a BetGun manager can clarify what the player's delay is caused by,
TonyBet Confiscates $3,000 in player winnings
TonyBet was downgraded from D to D- and subsequently added to the scam sportsbook blacklist. The Estonia based bookmaker confiscated €3,000 in winnings from a casino player by enforcing an unfair casino rule that essentially allows legitimate casino winners who accept a free bet bonus to be freerolled.
This means that the TonyBet players are in situations where they are able to lose their deposited funds, but have no chance of withdrawing a profit. Freerolls are commonly executed by the worst sportsbooks in the industry.
SBR has urged TonyBet to reconsider their controversial handling of the dispute and will update if the sportsbook reverses course.
Players who require assistance with online sportsbooks are encouraged to submit a sportsbook complaint form.