Players who deem to have any outstanding payments due to them on the mentioned licence are to send an email to support.mga@mga.org.mt and should submit the following information:

  1. Name and Surname;
  2. Registered Address;
  3. Date of Birth;
  4. Copy of Passport or ID Card;
  5. Telephone Number;
  6. Description of Product i.e. casino or sportsbook;
  7. User Name; and
  8. Screenshot of Balance or any pending Cash Outs (if not available an estimated balance is to be submitted).

The Authority notifies that no further information shall be released at this stage in order not to compromise any investigations that may need to be performed by the Authority and/or any other competent authority.