A Coral Sportsbook (SBR rating B+) punter has filed a complaint with SBR.
The player opened an account ten days ago and placed a total of two winning bets, profiting €400 after these wagers.
After winning the bets, he was asked to send over a copy of his ID and utility bill to satisfy the sportsbook KYC requirement. What happened next caught the player by surprise.
Coral Sportsbook informed the player that his documents failed their security checks, and as a result his winnings were cancelled.
The player has argued with this decision claiming that he is a regular UK punter and that his documents are perfectly valid.
Sportsbook Review reported on July 24 that Coral reached an agreement to merge with Ladbrokes for a deal that would be worth up to $2.3 billion annual. A Coral employee pointed out that the deal won't be final for at least a year as commission and regulatory approval is needed. Players can jump in on the Ladbrokes Coral merger discussion in the SBR Posting Forum.
SBR wil inquire with Coral on if the player might be able to have his documents notarized to regain access to his winnings, or if he must go through their gaming regulator to contest the matter further.
Coral Sportsbook players who require assistance with an issue should submit a sportsbook complaint form.
Coral sports bettors with feedback can write to firstname.lastname@example.org.