The facts: All bets were accepted, and correctly settled the day after the events. Upon the player’s subsequent withdrawal request, all bets with the exception of one losing parlay were graded no action. The player had profited close to $19,000 after making those 27 parlays.
June- August 2009: Canbet and the “shared environment” confiscations; accounts closed & winnings confiscated with no evidence provided
Player comments: I" had more than 700 on my account. They closed my account and gave me back 200? (amount of the deposit). They said: "A detailed investigation showed that you are linked via shared environments which is against our current policies and procedures." I never used my account in shared environments."
The facts: Canbet closed player’s accounts, confiscated profits, and provided no evidence justifying their actions.
Case: Canbet closes player’s account after four winning wagers made; cites shared environments
Player comments: I sign up for Canbet on May 24 and deposited 25 for entitlement to free bet of 25. I made four stakes, I won three of them and my balance became 105.71?. Then, when I tried to access my account, appears "password error". At the time I thought the site should be with the server failure and I didn't cared. After a few days I went back there and had the same error. I talked to an operator via live chat and the answer was:
Player: "In short, Canbet closed my account with no reason, no explanations were decent, they didn't want any documents of mine to prove the validity of my account and I was without 80.71? from 105.71? that I had won… I just returned the initial 25 because I went talking with them. The account had already been closed some days ago and I only returned the 25 after I went there asking why I could not access to my account."
"I also sent them a mail asking why I could not get into my account and they only responded by giving me my pass… What Canbet is trying to do is steal and the users can not do anything to receive the money they earned legally. Basically, whoever loses is not cancelled your account. Whoever wins, Canbet cancels the account claiming that it is illegal and doesn't show nothing to prove neither accept documents from the user to verify the truthfulness of the account. I hope you can help to recover my money and stop this shame."
The facts: If Canbet decides that you are using a ‘shared environment’ when placing your wagers, your account will be closed, your profits will be lost, and you will never be given an explanation as to how your account is in violation. Shared environment can encompass using an Internet Café, using AOL (where IP’s are recycled), picking up Wifi at a neighbor’s house, the scenarios are limitless. The outcome is the same, Canbet will take action with no questions asked and will refuse to justify their confiscations.
August 2009-present day: CanBet bonus complaints; more arbitrary closing of accounts
August 13th: "I registered at Canbet in March 2009 during their promotion of a 20% bonus on the first deposit. I deposited 950 GBP and in order to receive bonus I wagered my whole deposit once. According to their conditions I had to rollover the amount of the deposit plus bonus 3 times which I did over 6 times. I tried to make withdrawal today but they say that I will forfeit my bonus as I haven't made the rollover."
September 21st: "I registered yesterday on Canbet and deposited 30 euros. They credited 30 euros bonus to the account, which I didn't get to use. I made a 30 euro bet (with my own money) on a football game. I won the bet on Canbet. Today, when i went to check my Canbet account, I couldn't login. I talked to their support and they told me my account was closed because i didn't pass the security checks. I asked why and they didn't want to tell me. Now they have my 30 euros and another 30 from the bet i won and they don't want to give it back."
Summary: If Canbet decides that you are using a ‘shared environment’ when placing your wagers, your account will be closed, your profits will be lost, and you will never be given an explanation as to how your account is in violation. Shared environment can encompass using an Internet Café, using AOL (where IP’s are recycled), picking up Wifi at a neighbor’s house, the scenarios are limitless. The outcome is the same, Canbet will take action with no questions asked and will refuse to justify their confiscations.