Following SBR’s inquiry into the bonus complaints, BoogieBet management addressed the situation stating that a database error has caused the bonus snafu. BoogieBet claims that they are in the process of resolving this issue and states that all effected players will be credited with their free bet.
On March 17th, SBR reported on BoogieBet live wagering disputes. Three players claimed that winning bets were nullified by the sportsbook. BoogieBet argued in the case that the odds were not up to date when the players placed the wagers.
SBR suggested that in cases where the sportsbook is not quick enough to a line-change, that players do not suffer as a result of a line manager falling asleep at the wheel, as it is referred to in the sportsbook industry.