Rollover AbuseIn November of 2009, a player deposited $8700 and received a $3480 freeplay. He had a rollover obligation of $97,000. After meeting a small portion of the rollover, BetUS lowered his limits to $100. After SBR’s first intervention, BetUS allowed the player to wager $500 on most markets, and occasionally more. In January, the player resubmitted his complaint, complaining that his limits were lowered to $50. BetUS denied the player’s claim, and suggested that the player was being “less than honest”. The player provided a screen shot confirming that he was limited to $50. At that point BetUS admitted his limits were $50, and suggested that the player forfeit his bonus winnings of $4797 if he did not want to fulfill the rollover. SBR suggested that it was not reasonable to require $80,000 in rollover with $50 limits. BetUS would not reconsider its decision.
In April of 2010, BetUS refused to count $18,000 in wagers towards a player’s rollover. BetUS forced the player to meet $18,000 more in rollover to withdraw. BetUS argued that bets on smaller soccer leagues do not count towards rollover. In support of their position, they highlighted a rule on freeplays. The freeeplay rule (shown in the image below) cited on freeplay was not applicable to this situation.
Confiscation of winnings
In March of 2010, a long term player at BetUS had $6000 confiscated from his betting account. BetUS stated the following:
The player’s account was originally closed and the player told that his account was under investigation for being part of a syndicate. SBR asked that BetUS show that the player was either part of a syndicate, or making correlated parlays. BetUS failed to offer proof supporting its claims.
In January of 2010, a player made a $5000 deposit and was given a $2300 freeplay. The player had not used the freeplay when he met his rollover. After completing his rollover, BetUS closed his account and refused to allow the player to use his freeplay.
In August of 2010, a player was given a $1000 freeplay after depositing $1000 by Moneybookers (requiring x6 rollover and 60 day hold). After losing his entire balance, the player bet his freeplay on Kansas City +1.5 +135, and won $1350. BetUS then closed his account. and told the player that because he could not meet rollover after they closed his account, they were seizing his $1350 in freeplay winnings. SBR has recommended that the winnings be honored.