A BetCity Sportsbook player has filed a complaint.
The player has shared that after signing up and wagering for the first time, his account was blocked.
He provided a copy of his ID documents after the online betting site requested to see his documentation, but he has alleged that he has been IP blocked from contacting the sportsbook via live chat.
The player has requested assistance dealing with the sports betting site, who he claims has not refunded his initial deposit or since provided any information on his account status.
SBR has followed up with the online sportsbook.
BetCity players in need of assistance are encouraged to submit a sportsbook complaint form.
The online sportsbook was added to the sportsbook rating guide in November 2014 at D.